Inkthreadable: Print on Demand

I really did not want to have to write this review. I have been using Inkthreadable since September and have tried really really hard to make things work. I have had problems with sizing of clothing, print turnaround times, screw ups with printing, screw ups with size of logos, stock issues and communication. At first things seemed to be going well after many many hours of integrating my shop and products into their app and creating over 300 templates for my items. Then they have "updated" their system which has meant that previews and mockups turn out nothing like the end result. Logos were appearing 30% larger than on my preview which is not good enough. After black friday their "3 - 5 working day" turn around has been a minimum of 10 working days and I have had to do loads of chasing to get updates on where orders are. I really did not want to change drop shipping supplier and to be honest haven't found anyone in the UK that integrates with shopify and has the range of items they do. But I cant continue to run a business with the level of incompetency and screw-ups Inkthreadable have. Every time I think we are getting there something else goes wrong. Its frankly tiring and very disappointing as I want to support a local UK business. Inkthreadable have to realise they are taking our money and providing a service that is expected to remain at a certain level.

I used these guys for around a year. I really wanted to like them, as a UK based print on demand supplier.

In fairness, the print quality on some T-shirts was pretty good. The app, payments etc.. was all very simple to use. The issue was always delivery speed - which was hopeless.

They always promise that orders will be dispatched within 3-5 business days. Whilst I had a few that went in that time, the vast majority went way past that. in fact I had some orders waiting A MONTH before they were shipped.

This is isn't acceptable, and damaged our business. Thankfully I'm now in the position where I can buy in stock in bulk, so no longer need to use Inkthreadable or a print on demand supplier.

Would I recommend these guys, unfortunately, no, I wouldn't. Not until they speed up their production process significantly.

Massive Stock Issues. Please be aware their website DOESN'T reflect the suppliers stock so once customer places an order, then they will notify you product is out of stock and ask to select replacement. This reflects badly on our store as I had to go back and disappoint customer. I have started looking for alternative fulfilment partner as this is a risk I am not prepared to take.

Poor quality products and delay in shipping. Wrong product sent.
Quick to refund though, and fast customer service.

Very unreliable supplier!

Their website says they’ll contact you if your products are late. That’s a lie! I’ve had to chase every single delay myself. It’s a shame because the products are good. The app works well for me though.

Over a third of my orders have shipped late and the staff regularly fails to be open about the reason of the delays. One of my orders shipped ONE MONTH late! So far I’m still waiting for any kind of compensation.

They keep promising an improvement.

We really want to love Inkthreadable, it has so much potential, and Alex the owner is incredibly helpful. However, as with every other dropshipping company we have tried, especially in the UK, promised shipping times are way off the mark, resulting in unhappy or even lost customers. We understand peak season strain, but we've found all companies lack accurate ETA's. We can't run a business in that way. We need reliability, and as a result of our experience across the board, we now buy in bulk and are also investing heavily so that we can print garments ourselves.

I love your T-shirt products and you have brands that I could not find somewhere else from UK suppliers . However the experience with your app and website really drives me nut and is killing my patience. It is extremely slow and more often than not it just does not work at all, I kept clicking clicking and the site/app just remained as is. Creating a few products on here took me the whole day as the website just did not work properly. When I exported products to shopify, nothing came up on my Shopify. Note: this is not to do with my internet connection as everything else was working perfectly. In short, I really struggle to get things done with your app and website.

I still have a little bit of patience here and will keep going but I guess I might decide to go back to Printify soon as the app user experience is effortless there.