Instafeed ‑ Instagram Feed
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The free plan of this app makes just what I needed: to add my ig feed to my homepage.
But why I higly recommend this app is because their customer service. They respond and help within 1 business day. Thank you so much!
Hello Izaskun Zabala, thank you so much for leaving us this kind review and for your recommendation! It makes us really happy to hear that you enjoyed our app and the experience with our support team. If you ever need assistance again don't hesitate to reach out. Best wishes!
Muy buena atención, muy recomendable
Hola RB Poster, ¡muchas gracias por esta reseña y recomendación! Nos alegra mucho saber que disfrutaste de la experiencia con nuestro soporte. ¡Que tengas un excelente día!
gracias
Hola Encanto Sublime, muchas gracias por esta reseña de 5 estrellas, ¡nos alegra que hayas disfrutado de nuestra aplicación! ¡Te deseamos todo lo mejor!
So far, so good!
I needed their customer service team to add the app to my Shopify store and they completed the request so quickly without issue.
Thank you to the Instafeed team for your help!
Hello BIG SKY SHOP + STUDIO, thank you so much for this review! We're thrilled to hear that our support team was able to assist you quickly and effectively. If you need any further assistance, feel free to reach out. Best wishes!
The team was super fast to reply and fix my problem (if you can call it that! haha)
Hello D-STRUCTURE, thank you so much for this 5 star review! We're really happy to hear that you enjoyed the experience with our support, if you ever need help again don't hesitate to reach out. Best wishes!
Will you get back to me when you have resolved this issue?
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Hi, I am not using the app, how can I delete all the data in my site?
Hello ALECRIM.lab, thank you so much for this review. Our support team has reached out to you to follow-up. Best wishes!
Solved our issue in minutes, Thank you!!!
Hello Grip Support Store, thank you so much for this 5 star review! It's amazing to hear that you enjoyed the experience with our support. If you ever need assistance again don't hesitate to reach out. Best wishes!
I recently received exceptional customer service from Mintt Instafeed for Shopify, and I want to express my gratitude! Inês from their support team was incredibly knowledgeable and prompt in helping me with an issue related to my Instagram feed integration on my Shopify store.
Thanks to her and the Mintt Instafeed team, my Instagram feed now runs seamlessly, enhancing my store's visual appeal and user engagement. If you need an Instagram feed solution for your Shopify store and value top-notch customer support, Mintt Instafeed is the perfect choice. Ines exemplifies their outstanding service. Five stars! Thank you, Mintt Instafeed, and thank you, Inês!
Hello Twain Time, Inc., thank you so much for leaving us this thoughtful review and for recommending us! We are beyond happy to hear that you enjoyed our app, its appearance on your store, and the experience with our support team. Your kind words will be shared with Inês :) Feel free to reach out anytime you need assistance, we're always here for you. Wishing you the very best!
They are SOOOO helpful, I am new to shopift and they sorted me right out! xxx
Hi Frances Abel Studio, thank you very much for this 5 star review! We are thrilled to hear that you found our support team helpful. If you need assistance in the future, please don't hesitate to reach out. Best wishes!
Support responses were incompetent and lacked appreciation of paying for their service. IG Reels just stopped posting for a couple days then one posted and stopped again. We were told that the issue was because we didn't have A PRO account which we did. So the first response was "give us money" without simply checking to see if we already did.
Then it was a music copyright accusation which was music provided by IG for business accounts. IG will remove or mute videos that misuse audio. We currently have paid advertising on IG with the same posts.
They have an unhelpful "it's your fault" response instead of helping to resolve so the app runs smoothly again. Instead of assisting, the support attempts to blame shift the customer, gaslight the issue and avoid addressing errors of the app. We enjoyed their app until we needed "support."
Hi TEEK! Thank you for sharing your feedback on Instafeed. We take pride in being an official Instagram app, adhering strictly to Instagram's rules and guidelines.
As our support team previously mentioned, some of your Reels are restricted by the Instagram API due to the use of copyrighted songs. While these songs are permissible within the Instagram platform itself (as Instagram secures the necessary rights), they cannot be displayed externally, such as in your store. This is a standard policy to respect and protect copyright laws. This is explained in our documentation.
However, we assure you that all other Reels, especially those without copyright issues, were indeed visible after you upgraded to our Pro plan. Our team suggested this upgrade as the most suitable solution for your needs.
We are committed to providing the best support possible and believe we have offered you the best assistance we could under these circumstances. We regret to hear that your experience felt unsatisfactory. Please know that we are here to support you and address any further concerns you might have.
Best regards,
Instafeed team