Recenze (900)
Zpřesnit
-
Podle hodnocení
This app is amazing! It makes our site lively and interactive. I love all of its features, especially our Instagram feed. I highly recommend this app to anyone with a Shopify store.
Love the app! We've been using it for 5 years, and it just keeps getting better. The new features, like video commerce for product pages, have been a total game-changer for us. Huge thanks to the Sauce team, keep up the amazing work!
I really want to like this app but there are so many things wrong with it. 1. I cannot choose the video I want for my hero video. 2. Hero products video doesn't work. 3. I cant choose thumbnail for loop clips. 4. when I select auto play for loop clips, only 1 video plays on auto, some do too but all of them dont and most of them dont autoplay 100% of the time. 5. I cant choose the order of the stories. 6. none of the customizations really work for loop clips, let alone the other features. 7. the user interface is soooo bad, its pretty but simple things on the UX require work arounds just to make the website functional. 8. and the BIGGEST one of all, which I think is deceptive is that the media you upload goes to all the widgets - meaning what you use for stories, get played as the hero, the product gallery - you cannot specifically select content for specific widgets. thats ridiculous! Things will appear to work on sauce dashboard but on the actual site, it will not work. really unfortunate, how you guys can fix asap.
Thank you so much for taking the time to provide such detailed feedback. It sounds like you’ve encountered a range of frustrations, and I’d like to address your concerns directly while offering solutions that we can assist with further via our help channels. We’d also be delighted for you to take up a 1:1 Zoom call that can help to walk you through any specific issues and ensure you’re getting the best out of Sauce.
It probably feels like we’ve let you down, and it's frustrating that things aren’t working the way you expected. You might even feel like we’re not listening or that we’re not taking your concerns seriously. If I were in your shoes, I’d probably feel exactly the same way. So, hoping you don't mind me taking a small step towards breaking this down and working through each point to make sure we can address everything and get you back on track.
1. Hero Video Selection:
Our 'Media Display Rules' allow you to filter selections by custom hashtags and sort by engagement, recency, or sales potential. You can also drag and drop videos in the by clicking on the 'Edit Positions' button. If this isn’t functioning as expected, please let us know so we can assist you.
2. Hero Product Videos:
These videos are linked to specific products and display on Product Display Pages when a tagged video exists. If a product doesn’t show a Hero Product Video, it may not have an associated video. We can help you set this up using Shopify 2.0 App Blocks or toggling the 'Sauce Hero Product Videos' 'App Embed' to 'On'.
3. Loop Clips and Thumbnails:
Loop clips are designed for continuous playback without thumbnails. If you have specific needs regarding thumbnails, we’d like to understand them better to explore potential updates.
4. Autoplay Issues:
On desktop, autoplay should function for all videos. On mobile, only one video plays at a time to optimise bandwidth and user experience. If desktop autoplay isn’t working correctly, we can investigate this further.
5. Story Media Order:
You can customise media sorting using the sort icon. If this feature isn’t working, please provide a screenshot so we can identify and resolve the issue.
6. Customisation Challenges:
We’d appreciate details on which customisation options aren’t meeting your expectations. Sharing this information will help us address your concerns effectively.
7. User Experience (UX):
Your feedback on UX is valuable. If there are specific pain points or functionality gaps, please share them with us. We’re committed to refining the interface to balance simplicity with robust features.
8. Content Across Widgets:
Our media library syndicates content across all surfaces to save time. However, Media Display Rules allow you to refine what appears where. For example, you can use hashtag filters to curate content for specific widgets or apply pre-set rules to only show User Generated Content for example. We’d be happy to show you how to make the most of this feature.
I also want to mention that we’ve reached out via our support channel on two separate occasions to set up a call but haven’t received a response back. Please perhaps, kindly consider responding to our messages so we can connect and assist you directly. We’re totally here to help you get the most out of Sauce and ensure it works seamlessly for your needs.
Thank you so much for your patience and for giving us the chance to learn and do better for you.
We're so happy with Sauce!
This app is a total game-changer. It's by far the best solution we've tried for integrating videos and social media into our store without affecting the speed.
The boost we've seen in our average basket size has been amazing, way beyond what we expected. The Sauce team is fantastic to work with. They're super helpful, and full of great tips to help us optimise our performance.
If you’re looking for an easy way to bring UGC and social content onto your site - this is it. Can’t recommend Sauce enough!
I haven't found an app which does what Sauce does with slick design comprehension and with so many features. All the hard work put into Insta content EASILY slides into my website for a continuation on ROI. THANK YOU! Fede also offers great customer service, if you aren't getting the most of it, reach out and her team will guide you thru. Highly recommended.
This is an application that has many great options.
I have never received such a helpful and supportive service from the staff and the hardware development people.
Thanks a lot for that Fede ! super appreciated
An amazing platform which has made it easy for us to tag user generated content with our products leading to a substantial increase in sales. Love it!
Having UGC content featured on our product pages has increased our conversion rate and AOV. Love that we can show our styles in an organic way, that's different from our Ecomm photography. Would definitely recommend this app!
We’ve been using this app for a while, and it has truly transformed our website. By displaying user-generated content and social media posts, we’ve seen a significant boost in conversions and customer engagement. The interface is intuitive and easy to use, making managing UGC a breeze. The seamless integration with fast loading times is a big plus, and the customization options let us perfectly match the design to our brand. The customer service team is incredibly responsive and always helpful with personalized support. Highly recommend this app to anyone looking to enhance their online store!
Great app and really really happy with how it has upgraded the look of the store. Also lovely team which help with all queries!