InstaIndex: IndexNow for Bing
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We installed this app, hoping it would help with indexing; however, it not only doubles Shopify's indexing but also slows the store's speed. We tried contacting customer support, but they responded only after a few hours. The support chat widget is not working. You can only send a message there; there is no way to receive a chat response. We have decided to uninstall the app and request compensation for the paid subscription.
We’re really sorry this felt frustrating. We replied to your support request in under two hours by email and also offered a video call to help, but unfortunately haven’t heard back yet. The duplicate submissions you saw are very likely caused by another IndexNow app running alongside ours, and using a single, officially supported IndexNow solution prevents this. The core IndexNow feature does not add any code to store pages. Only optional features like Schema or Instant Navigation add very lightweight code, and these load only if enabled. We’d still be happy to review your setup, help resolve what you were seeing, and discuss compensation as requested.
I have not had any issue using this app. Setup and updates were smooth. It runs in the background and does its job without fuss. Will reach out to the team to help configure schema
Thank you for the feedback, Tee! Glad to hear the setup was smooth and everything’s running well as expected. Happy to help with the schema configuration whenever you’re ready ,just reach out and we’ll take it from there.
- Kashish
Great Team ! They go over and beyond to resolve your issues.
Thanks so much for your kind words, Albert! It was a pleasure working with you, and we’re always here if you need anything.
so far so good, professional level tech support, good price, and Microsoft Bing Official Partner is something that we can rely on.
Really appreciate your feedback, Neo! Happy to hear things are going well and that you feel supported. We’re proud to be an official Microsoft Bing partner, and we’ll keep doing our best for you.
ATTN: This is a genuine review. No payments, perks prompts or pressure. This is solely based on my own personal experience with InstaIndex.
I am as equally grateful as I am impressed from a consumer and business owner perspective.
In addition to this tool being remarkable and in my honest opinion essential for online businesses—the additional layer of what separates InstaIndex from the pack and gives it it's status for how it benefits our business is the absolutely unmatched, gold standard of customer support and communication. The team that you work with by using this service has been so far beyond helpful that I'm not sure a word exists for to articulate my satisfaction.
The software itself is as pioneering as it is user friendly making it a champion for beginners to e-commerce veterans. You are dealing with developers that have sat in your seat and understand the needs for your operation and assistance sought after by new small business owners to master entrepreneurs.
Raj and The InstaIndex Team met with me virtually to help me configure my software properly and efficiently. They exercised patience with assisting me on every single feature offered and how to maximize the benefits of the service—even while experiencing connectivity issues on my end; they were nothing short of understanding and helpful. No one was watching the clock and they were committed to educating me until we had completed our entire tutorial.
This review may seem long-winded so I'll try to wrap it up, but all this needs to be said—especially regarding the characteristics that need to be highlighted, because the quality of support and guidance I received from InstaIndex was second-to-none. Sincerely.
In addition to having a phenomenal product, masterful resources, a technically advanced support ecosystem—they are also some of the most kind and friendly group that I have ever had the pleasure of working with since longer than I can remember.
If you have any reservations regarding adopting new service partners that's based on the massive saturation of businesses and services that exist right now and ignore you or give you a boiler plate script designed to keep your head spinning in circles—You can safely abandon that feeling when dealing with this team. After the caliber of support I've consistently received from InstaIndex; I feel just as much like a customer as I do a friend.
They are Honest. They Are Professional. They are Kind. They are Dedicated. They are Communicative. And they are clearly passionate about what they do with a strong emphasis on providing a premium service to the customer with a personal touch i.e. the time they took to learn about my business beforehand—the unique nature and nuances to even better assist me in the best ways to capitalize on their tool.
As much as I would love to discuss more about all of the experiences I've had with them — I would just like to offer a personal thank you and expression the most sincere gratitude to Raj and The InstaIndex Team for all of your kindness and support in helping us grow our business to the level that we are committed to achieving. What you personify as a business is unrivaled in contrast to the state of corporate operation in it's current status. And for this, and on behalf of the entire team—We offer our most profound appreciation.
ATTN: This review is based solely on my personal experience with the app—no compensation or incentives were provided. I genuinely recommend it because it’s worked exceptionally well for my business and I hope that others will soon discover the potential of InstaIndex. All the best!
Thank you so much for taking the time to share such a detailed and thoughtful review, Zack! We truly appreciate your kind words and the trust you’ve placed in InstaIndex. It was a pleasure connecting with you on the video call and walking through everything together and it’s incredibly rewarding to hear that both the product and the hands-on support made a meaningful difference for your business. Feedback like yours encourages our entire team to keep raising the bar. Thank you again for your recommendation and support. We look forward to continuing to support and being a long term partner in your journey.
Raj was Fantastic. First rate customer service. Would highly recommend. Thank you sooooo much for everything.
Thank you so much for this lovely review, Connie. It truly means a lot to me. It was a pleasure working with you and helping get the schema set up for your site. I’m always here if you need anything at all, and I really appreciate the recommendation.
Excellent support and comprehensive features. Special thanks to Raj for his assistance with JSON-LD implementation.
Thank you so much, Burak! We really appreciate your kind words and support—it means a lot to our team.
Update
RAJ was very helpful in redeveloping the application. He provided information about things we lacked knowledge on. The application is now running smoothly. We are currently testing the application, and it will take 3-4 months to see effective results. I will provide another update after 3-4 months. I really thank RAJ very much.
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I installed this app with great enthusiasm to integrate with the Bing search engine and make our products easier to find. However, I installed the app on May 24th, submitted 2,500 links, and haven't received a single bit of traffic yet. It's unbelievable, right? Not even one. This app is truly useless, folks. It's just a waste of space on your website.
Update:
Thank you, Ece, for your update! We really appreciate your feedback and are glad we were able to help you. We are always here to support you.
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Original response:
Thank you for your feedback and for using InstaIndex. We apologize for the delay in our response, as Shopify reviews can take a few days to be published, and we were not aware of your feedback until it was live.
We understand your enthusiasm for getting your products ranked on Bing and driving traffic. To help with this, our app is designed to notify search engines about changes on your store, reducing the time it takes for them to become aware of new URLs or updates such as content improvements for SEO or price adjustments.
However, it's important to note that InstaIndex does not directly influence the indexing or ranking of your store pages. Our function is to notify search engines promptly, and it is at the sole discretion of the search engines to crawl, index, and rank your pages.
We reviewed your submission logs and noticed that you submitted 2,500 URLs in a single manual submission about 20 days ago. If these URLs were submitted without any changes, such as bulk pricing adjustments or content updates, this would violate IndexNow guidelines and be considered misuse of the protocol. As an official Bing partner, we do not support this and provide multiple warnings in our app before you reach the manual submission page.
The IndexNow protocol is a combined effort of multiple search engines to help site owners notify them about changes on their site, reducing the need for regular sitemap crawls and making the indexing process more efficient. Once a URL is submitted, it is up to the search engines to decide whether to crawl, index, and rank that page. IndexNow simply reduces the time between changes on your site and when search engines become aware of them.
For any further questions or issues, please get in touch with us directly at support@klipp.tech. We're here to help.
Great customer services with high quality feedback.
Constantly adding new features.
Thank you so much for your kind words, Per, we truly appreciate it! We’re here whenever you need support and will keep adding new features to make the app one of the best SEO apps on Shopify.
Fast Indexing = Faster Traffic Results!
As a new online store owner, getting discovered on search engines quickly is super important to me—and InstaIndex made that happen. It helps get my pages indexed by Google way faster than waiting around for it to happen naturally.
Thank you so much for taking the time to leave such a kind review—we truly appreciate it!