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excellent app very helpful to my website visitors
update!
because they have access to our sales numbers they want to charge over $500 a month otherwise they will discontinue the service.
we are using mega search app now and it works just as good but 28 times cheaper
Looks terrible on the site and when you try to delete the app, it leaves code on the site so it breaks other apps.
Hi,
Sorry that you were having a bad experience. Here's what happened.
You installed our app twice on November and December 2021, and used it until April. You had 3 support tickets opened. All three tickets were responded to immediately in minutes, yet there was no response or acknowledgement from you. We also tried to reach you directly - yet no response. Please check your email system as it may have been blocking our support responses.
Also, while you have been using our app, you had another search & filter app installed at the same time. This may have caused a conflict on your store's front end. There is no code left by our application on your store.
We are happy to help you out. Please contact our support@fastsimon.com and leave a phone number in case our email response is blocked.
Thanks
Fast Simon team
Great work guys. Easy app to install and use. Great customer service as well for app questions. 10/10
After several months of using, our search functionality is vastly improved. I just wish it was more affordable for smaller businesses. I'm on the fence about dropping it because I'm not yet convinced the cost justifies the service.
Great app and AMAZING support! Ed rules :)
Must have app. Easy to install, it auto-configures and syncs with the product catalog. Plus, has a lot of options you can tweak.
Would NOT recommend. This app ads code to your site that takes developer support to delete. Bad business! Subpar customer service and the functionality is really bad. The look and feel is not responsive either.
Dear,
Per Shopify's records, you installed the app Jan 31, uninstalled and then again installed on Feb 28 2022. Apparently did not take developer support to delete the app then... Not only you re-installed the app, you subscribed to a plan and used it for 3 full months. During this period, per our Zendesk records, we have not received any support request from you whatsoever. We serve THOUSANDs of Shopify stores, yet we are truly puzzled by your review. Still, if you need help, we are happy to help you out if needed at support@fastsimon.com.
Cheers
Fast Simon Team
Awesome app hope it boosts sales
I do like Instant Search +, dont get me wrong, it's a really really good search index that works absolutely flawless most of the time.
My issue is the pricing, i have a relatively small shop and i HAVE to shell out 20$ per month because i have alot of products listed and i find it heavily overpriced for what i'm getting.
While i was in the trial i could at least Sync the data on demand, now that i'm paying i dont have this option anymore. So whenever i change prices i have to live with the fact that people will see the WRONG prices in search until the next day. They will also not see newly added products until the app decides to sync the next day by itself.
That is unfortunately a huge bummer for any business that changes it's products / prices quite fast.
The solution is simple... spend even more money so i can sync on demand. But i'm not willing to do that, as i already find the price borderline acceptable for what volume we have.
Anyways... the app itself is great, the separation of features for small clients like me is very unfortunate and i cannot recommend it under these circumstances for anyone who works at low margins. Pricingplans that take away core features which are convenient are a thing of the past.
Until sync on demand is in the cheaper plans this app is a 3 / 5 in my book unfortunately. I expect this as a core functionality from a Search App. Otherwise it doesnt work correctly simple as that.
(And i'm not even having the cheapest plan mind you!)
3 / 5
nicely integrated into the default search, and great auto filter options, nicely styled search feature!