Avaliações (13)

Avaliação geral
1,5
Pontuação por nível de classificação
  • 15% das classificações são de 5 estrelas
  • 31% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 54% das classificações são de 1 estrelas
5 de outubro de 2024

Intercom itself is great, although it's geared more towards SAAS than e-com, it still provides more value than Gorgias imo. The actual integration however is pretty poor, lacks features and the worst part is it really slows your site loading times down by a considerable amount. Fix the loading issues and its probably a 4 or 5*

meraki.
Reino Unido
Mais de 2 anos usando a aplicação
30 de julho de 2024

Make the website super slow, and lack integration parameters. Please make it better for Shopify!

Walleu
Portugal
9 meses usando a aplicação
21 de maio de 2024

Currently listed as 'Unsupported' within Shopify.

Flight Panels
Reino Unido
Aproximadamente 1 ano usando a aplicação
6 de maio de 2017

App doesn't even successfully load/install/connect. I'm receiving an error message stating they are experiencing technical difficulties.

Pure Hearts International
Estados Unidos
Mais de 1 ano usando a aplicação
10 de janeiro de 2017

It does not work. The intercom people are very nice to continue extending my free trial but I have been waiting for over 2 months for this integration to be fixed. The existing customers in Shopify do not sync with the app. If you do not have Shopify premium, you cannot export a lot of the relevant information to be uploaded into intercom. That data such as user created date, etc. is the benefit ...

Hello Greenpeacookie Com
Estados Unidos
7 meses usando a aplicação
31 de maio de 2017

The intercom app is great in general and can be integrated simply on most of the basics Shopify websites / themes and it's good for conversion if you can use it properly (we mostly use the live chat functionnalities). The pricing is a bit weird and it can get expensive if you keep all the contacts but it's easy to adapt to different kind of scenarios.

*If you have a custom theme or web app or if ...

Poches Et Fils
Canadá
Mais de 1 ano usando a aplicação
20 de março de 2017

The app itself is great and integrates nicely. We're huge fans.

However, the latency of the app is the real shame and is why it doesn't get 5 stars. This is by far the slowest tag to load at over 2700 ms! This definitely needs to be improved.

Lofelt Us
Estados Unidos
12 meses usando a aplicação
3 de outubro de 2016

We love intercom, is not cheap, but it works really wel if you want to cover your customer service across media.

Inusual Store
Espanha
8 meses usando a aplicação
Editado a 8 de julho de 2017

Great app but poor implementation. Its great to use as a messaging tool + the help desk is great but it lacks some features. For example, if you think you will be able to replace your mail box entirely, you simply cannot. With intercom you are able to respond to requests but lets say you simply want to write a new email message to someone who did not previously message you, you simply can't.

Also ...

Leapchic
Estados Unidos
Aproximadamente 2 meses usando a aplicação
28 de fevereiro de 2019

In a few clicks, I had intercom installed and live on my store. Was able to have my store's chat and help email all go into a single place. My customers can even check their order status on the intercom widget on my site so not as many customers are asking for help with order status.

Edgehill Co
Estados Unidos
9 meses usando a aplicação