Intercom: AI Customer Service
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Intercom Suite: Fin AI Agent and next-gen Helpdesk built to deliver great support.
The Intercom Customer Service Suite combines a powerful AI Agent, Fin, with a next-gen Helpdesk—built on a single platform to help merchants maximize efficiency and deliver superior service. Intercom’s Shopify integration gives support teams full visibility into orders, shipping details, and customer data, and lets them take action—all without leaving the Intercom inbox. The integration also allows Fin to autonomously resolve high volume customer queries using real-time Shopify data
- Customers check and edit orders in Messenger—no agent needed.
- Fin solves support queries using real-time Shopify data.
- Edit shipping info, issue refunds, and create orders without leaving Intercom.
- Multi-store support: connect all Shopify stores to one workspace.
- Track Shopify events and use customer data to send targeted messages.
Idiomas
inglês
Esta aplicação não está traduzida em português (Portugal)
Funciona com
- 10+ Integrations
- Salesforce
- Stripe
- Zendesk
Categorias
Mensagens em tempo real
Respostas automatizadas
Preços
As taxas externas poderão ser faturadas por Intercom, em separado da sua fatura da Shopify. Saber mais
Fin AI Agent
$0.99 valor cobrado único
per resolution
Funcionalidades
- With Intercom or your current helpdesk
Essential
$39 / mês
ou $348/ano e poupe 26%
per seat
Funcionalidades
- Customer support for small businesses
Avaliação gratuita de 14 dia
Advanced
$99 / mês
ou $1,020/ano e poupe 14%
per seat
Funcionalidades
- Powerful AI features for growing teams.
Avaliação gratuita de 14 dia
Expert
$139 / mês
ou $1,584/ano e poupe 5%
per seat
Funcionalidades
- Security and reporting for larger teams.
Avaliação gratuita de 14 dia
Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias. Ver todas as opções de preços
Avaliações (18)
The multistore beta is working great and will be a huge asset as we continue expanding globally.
That said, there are a couple of areas that could be improved:
It would be helpful to have clearer visual distinctions—such as more detailed labels or color-coding—between stores.
When creating new orders through Intercom, there’s currently no way to enter or select a customer address, which can lead to fulfillment delays.
Looking forward to future updates—this has the potential to be a game-changer for our operations.
Intercom itself is great, although it's geared more towards SAAS than e-com, it still provides more value than Gorgias imo. The actual integration however is pretty poor, lacks features and the worst part is it really slows your site loading times down by a considerable amount. Fix the loading issues and its probably a 4 or 5*
This is a great app. The main downside for us is that we can't connect multiple stores to our single Intercom instance, but I know that Intercom is working on improvements for that at the moment. Looking forward to when we can connect everything up!
Thanks so much for the kind words and for using Intercom! We’re excited to share that multi-store functionality is now live—you can now connect multiple Shopify stores to a single Intercom workspace. We appreciate your patience and support as we rolled this out. If you need any help getting set up, don’t hesitate to reach out to your account manager to enable this for you!
Assistência
A assistência da app é prestada por Intercom.
Recursos
Este programador não oferece assistência direta em Português (portugal).
Lançada
31 de agosto de 2016
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