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Intercom Suite: An AI Agent and Help Desk built specifically for customer service excellence
Connect to Intercom to enable customers to self-serve and check the status of their order, right inside your product. By simply entering their email or order number, your customers can proactively check their order status , reducing the volume of questions your support team receives. Your support reps can also view order details right from the Intercom Inbox during live conversations, letting them handle inquiries quickly.
- Allow customers check their order status right from the Messenger
- Reduce customer questions by providing self-serve order information
- Save your support team time with order details in the Inbox
- Destaques
- Funciona com os mais recentes temas
Idiomas
inglês
Esta aplicação não está traduzida em português (Portugal)
Funciona com
- Salesforce
- Slack
- Github
- zendesk
Categorias
Mensagens em tempo real
Respostas automatizadas
Canais
Automatização do fluxo de trabalho
Preços
As taxas externas poderão ser faturadas por Intercom, em separado da sua fatura da Shopify. Saber mais
Essential
$39 / mês
ou $348/ano e poupe 26%
per seat
- Customer support for small businesses
Avaliação gratuita de 14 dia
Advanced
$99 / mês
ou $1,020/ano e poupe 14%
per seat
- Powerful AI features for growing teams.
Avaliação gratuita de 14 dia
Expert
$139 / mês
ou $1,584/ano e poupe 5%
per seat
- Security and reporting for larger teams.
Avaliação gratuita de 14 dia
Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias. Ver todas as opções de preços
Avaliações (16)
The multistore beta is working great and will be a huge asset as we continue expanding globally.
That said, there are a couple of areas that could be improved:
It would be helpful to have clearer visual distinctions—such as more detailed labels or color-coding—between stores.
When creating new orders through Intercom, there’s currently no way to enter or select a customer address, which can lead to fulfillment delays.
Looking forward to future updates—this has the potential to be a game-changer for our operations.
This is a great app. The main downside for us is that we can't connect multiple stores to our single Intercom instance, but I know that Intercom is working on improvements for that at the moment. Looking forward to when we can connect everything up!
Thanks so much for the kind words and for using Intercom! We’re excited to share that multi-store functionality is now live—you can now connect multiple Shopify stores to a single Intercom workspace. We appreciate your patience and support as we rolled this out. If you need any help getting set up, don’t hesitate to reach out to your account manager to enable this for you!
Great app which helps us getting more information about Shopify orders right from Intercom
The multistore beta works fantastically and makes Intercom a fantastic option for ecom companies with many stores.
However, I see options for improvement:
- Displaying delivery address for an order details without requirement to go to Shopify
- A more clear and legible product list in the order
- Refunding and cancelling without having to leave Intercom
- Creating new orders doesn't allow to enter or select address for the customer
I think the UX side can be improved significantly but the functional side of importing data from multiple stores in the beta works without any bugs and glithches.
Multi-brand store connections have improved our ability to serve customers and involve our AI agent in multiple other workflows and use cases. Consistently impressed at Intercoms speed to improvement/evolution, and willingness to synthesise our feedback into amazing actions!
Assistência
Assistência à aplicação fornecida por Intercom.
Recursos
Este programador não oferece assistência direta em Português (portugal).
Lançada
31 de agosto de 2016
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