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The Support that I have received by Intuitive shipping, has been outstanding. Many other apps should take note.
If you are looking for a Shipping app, that will allow you to give custom shipping rates or anything else that you could dream of for your shipping, this App is the way to go!
This is very powerful software with absolute first class support. The support is definitely needed for people like me, because while it's powerful it's also complicated (for example, there are multiple ways to accomplish the same thing). I am not personally crazy about the user interface for a number of reasons. My first time around with the app was not ideal - I had a hard time wrapping my brain around the structural concepts due to the UI/nav. Circled back to try again because we really really need it, and ever since I finally understood it better, with some patient hand-holding, I've been fine. Most importantly, the level of support and detailed guidance and assistance is simply unparalleled in my experience with Shopify apps across the board. Timely, detailed, thoughtful, you name it. And that's why I wouldn't even consider docking a star for the UI. Big shout out to Paul for excellent assistance throughout.
Before I migrated a client to Shopify, she had a limited ability to set up custom shipping rates for her business due to the platform she had her e-commerce website built on. After migrating to Shopify, I found Intuitive Shipping. This app has made it extremely easy to set up custom shipping rules based on products, variants, vendors, and more. It's allowed her business to avoid eating shipping costs thanks to these custom shipping rules. We really value this app. It's intuitive, easy to use, and the support team is phenomenal. They're very responsive and always willing to provide guidance and support when something needs to get figured out. 10 out of 10!
We're so happy to hear that Intuitive Shipping is having such a positive impact! Thank you for taking a few moments to share this so that others can make an informed decision. If you have any questions, or if there is any additional assistance we can provide, please don't hesitate to reach out to our support team.
Best regards,
Ron Anderson
Customer Experience Manager
This app was a huge help to set up some pretty complicated shipping scenarios with multiple rates for a bunch of different product types! The technical support is fantastic!
Amazing to hear Intuitive Shipping was able to handle your complex setup! And thank you for taking a few moments out of your day to share your experiences. We very much appreciate it! Let us know if we can help with anything further.
Best regards,
Ron Anderson
Customer Experience Manager
Intuitive Shipping is a wonderful App. The Support Team is extremely helpful. They provide any help with the setting up of scenarios. They offer quick responses to emails and always have the answer for you. Highly Recommended!
Thank you for your recommendation! We're glad to hear you're getting the support you need from our team. Please don't hesitate to reach out to us again if you need further assistance or have any questions about Intuitive Shipping.
Best regards,
Ron Anderson
Customer Experience Manager
The customer service is absolutely amazing. We are a furniture store that sells online and in-store. We change our shipping scenarios multiple times and every time they are super helpful and ensure that we are happy with our end result. I have had multiple conversions with them on how to do various shipping scenarios and they always give us in-depth detail with pictures on how to achieve what we want. I can't say enough great things about them. If you are unsure, use them! They are super personable, nice, and helpful.
I handcraft and sell dog beds and because the beds are large, all of my orders ship out via DIM weight which Shopify does not support. I found Intuitive Shipping as solution and I could not be happier. I am a total neophyte so I needed a lot of help setting up the app. I was lucky enough to connect with one of their representatives named Paul and he is amazing! He went out of his way to make sure that everything was working properly. He clearly should be wearing a cape to work because he's a superhero in my book!
We appreciate this so much. Thank you! We take pride in not only being able to help solve a problem, but in helping you learn and feel confident with our app as well. We're happy to hear that Intuitive Shipping is doing what you need to help your shipping strategy succeed, and that whatever help you need, you're receiving it. We're here for you if you have any more questions or run into any concerns.
Best regards,
Ron Anderson
Customer Experience Manager
P.S. We think Paul is amazing too!
You know the pain of trying to get your shipping worked out - every store is different.
After researching a ton of apps and articles, I kept coming around to Intuitive Shipping.
All I can say is it's been awesome. Not only is the app capable of easily managing my particular store's needs, but Joel's customer service is simply outstanding.
Couldn't be happier.
Intuitive Shipping made my shipping process so much easier, huge thanks to Paul for his prompt support.
Amazing! Thank you for taking a few moments to share this. It's great to hear you're getting the help you need from Paul and the rest of our team when you need it. We will be here to help if the need should arise.
Best regards,
Ron Anderson
Customer Experience Manager
I can't speak highly enough about this app, it is the BEST because you can customize your shipping by tag, price, location everything!! I searched for hours looking for something like this and I am so glad I found this app, well-done guys at Intuitive Shipping you have truly made a great app! Would definitely recommend this app to everyone.