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The Intuitive Shipping team is always incredible - quick to answer any questions and resolve any issues. Their developers go above and beyond to ensure the app works well for each individual storefront and makes changes so things can be customizable wherever possible. Their explanations are clear and their follow up is prompt.
Thank you for taking a few moments to share your experience with Intuitive Shipping. We're so happy to hear you're getting the help you need when it's needed. Our support and development teams really appreciate the love!
If there’s ever anything more we can do to support your setup or explore new possibilities, just reach out - we’re always here to help!
Best regards,
Ron Anderson
Technical Strategist
I’ve been using Intuitive Shipping for several years now, and it continues to be one of the best apps on my Shopify store. It works perfectly and handles all my complex shipping needs with ease. The team behind it is absolutely amazing always helpful, responsive, and professional. I mostly communicate with Chelsey, and she’s fantastic, but I’ve also had great experiences with Michael and Greg. Everyone is always willing to help and goes above and beyond to make sure everything runs smoothly. I highly recommend Intuitive Shipping to anyone looking for a reliable and flexible shipping solution.
Thank you for the incredible feedback and recommendation! We’re thrilled to know that Intuitive Shipping continues to play such an important role in managing your shipping complexity and we're happy to hear that your experiences with our team have been so overwhelmingly positive.
If there’s ever anything more we can do to support you or help optimize your setup, just let us know - we’re here whenever you need us!
Best regards,
Ron Anderson
Technical Strategist
This has enhanced our website's customer journey immensely and has helped our company grow as our volume of online orders has grown this year. Although it can feel overwhelming and like a puzzle at times, Michael has been very helpful every step of the way
We’ve been using Intuitive Shipping for quite some time now, and it’s been an absolute game-changer for managing our complex shipping setups. The flexibility and customization options are second to none!
What really sets them apart, though, is their support team. From day one, they’ve been incredible, quick to respond, genuinely helpful, and always willing to go the extra mile to find a solution. Any time we’ve had a question or needed guidance, we’ve been able to get assistance right away.
Highly recommend Intuitive Shipping!
Thank you for the fantastic feedback! We’re thrilled to hear Intuitive Shipping has helped streamline your shipping requirements and that the customization features have lived up to your expectations. And it's incredibly rewarding to hear that our support team has made a real impact.
If there’s anything more we can do to support you going forward, just let us know - we’re always here to help!
Best regards,
Ron Anderson
Technical Strategist
Super friendly staff and they helped me through the technical onboarding and configuration on multiple occasions. We migrated from BigCommerce/ShipperHQ and had a rather complicated scenario to setup. They were available via Zoom to walk me through some of the obstacles, which is so much better than the competitor which refuses to get on a call and forces you to get support/implementation help through tedious email. We saved money and I feel the end result improved our checkout!
Intuitive Shipping is truly a robust and powerful app — if you can imagine a shipping scenario, you can build it here. The feature set is vast, flexible, and perfect for even the most complex setups.
What really sets this app apart is the customer service. I’ve used countless Shopify apps, and this support team is on another level. Their responses are detailed, helpful, and often include personalized video walkthroughs. They consistently go above and beyond, adding tremendous value to the app.
Highly recommended.
We've had a really positive experience with Intuitive Shipping so far. We had been looking for a solution to our complex online shipping needs for some time, and I'm so glad we found this app. The set up has been fairly quick and easy and the onboarding support from Michael was extremely helpful. We managed to set up different shipping zones by postcode Australia-wide, and exclude certain regional zones that we can't delivery some products to. I'd highly recommend this app to anyone with custom shipping needs.
Thank you for the feedback! We’re so glad Intuitive Shipping has been the right fit for your shipping needs, especially with handling the complexity of your zone-based shipping. It’s great to hear the setup process went smoothly and that Michael was able to provide excellent support right from the start.
If you ever need help fine-tuning things or exploring additional features, don’t hesitate to reach out - we’re always here to help!
Best regards,
Ron Anderson
Technical Strategist
We’ve been using Intuitive for a while now and honestly, their support has been next level. Every time we’ve had a question or needed help with something, they’ve replied quickly and always with a solution that fixes the issue!
It makes such a difference knowing there’s a reliable team behind the scenes when you need them.
Thank you!!
Thank you for the kind words! We’re so glad to hear that our support team has consistently delivered timely and effective solutions whenever you’ve reached out.
If you ever need help with new configurations or just want to explore more options, don’t hesitate to reach out - we’re always here to support you!
Best regards,
Ron Anderson
Technical Strategist
Now days, it has become the norm to have a demo or zoom meeting with an app agent or representative where they speak too fast, don't care and rush you through the 30 min Q and A.
Not the case at all with Intuitive Shipping. Paul took his time with us, was very knowledgeable with the capabilities of Intuitive Shipping and Shopify. He provided excellent customer service. All of our questions were answered and then some.
The application is super clean, powerful and straight forward. Highly recommend this app for Shopify Users. Paul is the man!
Thank you so much for your thoughtful review! We designed our onboarding process to remove as much complexity as possible from a very complex part of the eCommerce journey, and to ensure merchants get the most value possible from every order. I’m so glad you took advantage of this complimentary service exactly as we intended it to be used. We never want anyone to feel rushed, and I’m thrilled your session with Paul reflected that. Fun fact! He was our very first team member (he's been with us for over 6 years!), and I couldn’t agree more - he truly is incredible :)
Thank you again for sharing your experience,
Sharon Green
CEO / Co-Founder
The app works great, and the support team is quick, dedicated, and always eager to help.
Thank you for the kind words! We’re glad to hear Intuitive Shipping is running smoothly for you and that our support team has been so helpful.
If you ever need anything else, just let us know - we’re always here to help!
Best regards,
Ron Anderson
Technical Strategist