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What really distinguishes this app from others its the exceptional technical support. This team is truly invested in helping customers to get the best possible experience and to troubleshoot any emerging issues. We've never come across a more effective or responsive team.
The app offer robust features allow for customization that perfectly aligns with my business requirements. Whether it's setting up complex shipping rules or configuring rates, Intuitive Shipping offers unparalleled flexibility and reliability.
What truly sets Intuitive Shipping apart, however, is their exceptional customer support. From the moment I reached out with a question, I was met with nothing short of professionalism and dedication. Their support team is incredibly knowledgeable and goes above and beyond to ensure that all my questions are not only answered but also thoroughly understood. They take the time to provide personalized assistance, walking me through any challenges I encounter and offering valuable insights to optimize my shipping strategies. It's evident that they genuinely care about their customers' success and are committed to fostering long-term partnerships.
Thank you for taking time to leave this thoughtful review. We appreciate the very kind words about our support team, and it's so great to hear that Intuitive Shipping is capably handling all of the complexity with your shipping setup. If you have any further questions or run into any issues, please reach out. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
Fulfillment is complicated even if you are a small business. Intuitive shipping makes it simple to implement your ideal mix of options that are easy for your customer to understand. To boot the support they goes beyond just their app. They help you get what need working.
I am a VC helping my wife get her store up and running and it is long time since I was a hacker (when I ran part of the database development at Oracle) and I have to say this is a fine piece of engineering. Worth every penny.
Need to do complex shipping rules? No problem! Need to build rules around item properties (such as is this recurring?) No problem! Want to offer only one shipping option but rate shop the best price from different carriers? No problem! And I'm sure I have yet to discover only 1% of what can be done. Great app.
Our company has fairly complex shipping rules and this app made it possible! I have probably worn out this support staff with all of my inquiries over the last few years but they are so helpful and quick to respond! I've never received this level of support in any part of my professional and personal life. Would recommend to anyone!
Thank you! We very much appreciate the kind words and your recommendation. Keep sending in those inquiries when you need to. Our team is always here to help and ready for the challenge!
Best regards,
Ron Anderson
Customer Experience Manager
Used Intuitive Shipping for two years to help manage cost-of-shipping struggles with multiple odd-shaped products in my store and print-on-demand suppliers. I recently simplified my packaging requirements to a standard set of boxes and mailers and dropped all POD products and no longer needed the firepower of this app. If you have complex shipping requirements that, for example, require billing for a single order that requires more than one box (and you don't want to eat the shipping costs), this is the app for you. It's brilliant and the support is among the best for any app I've ever used. Thank you.
Thank you for sharing your this, and for helping others with similar complex requirements make an informed decision. We're glad your experience with Intuitive Shipping was such a positive one and helped you manage your complex requirements. We very much appreciate you taking the time to share this thoughtful and detailed review as you transition into a more simplified approach to shipping.
Best regards,
Ron Anderson
Customer Experience Manager
Intuitive Shipping has been an absolute game changer for us when it comes wot shipping rate calculation while also make the lives of our fulfillment team easier by virtual packing each and every order into its respective box. Highly recommend them! Service is also incredible, I've never not had them respond within just a few hours on supports inquiries. 10 out of 10!
Thank you so much for this! We're so happy to hear that your experience with Intuitive Shipping has been so overwhelmingly positive, and that you are getting the full benefit of our SmartBoxing™ packing system. Our team is always here if you run into any concerns or if you just have a question.
Best regards,
Ron Anderson
Customer Experience Manager
Intuitive Shipping has helped our store easily provide shipping cost, based on a complicated rules-based calculation. This calculation is necessary because we use five separate locations, with slightly different shipping costs, to fulfill our orders. Once it was set up on our store, the dashboard and other features of the app have been easy to maintain as we add new brands and products. And, we have experienced exceptional customer support. Our sincere thanks to the developer.
This app handles all of our shipping issues, and the customer support has been great. If there is something not quite working, Joel has been right there to find a solution.
We use this app to help us calculate live shipping rates for both ship to and ship from locations. The Intuitive Shipping support team is amazing! They are always willing to help and jump on a call whenever needed.