Intuitive Shipping , 424 değerlendirme

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4,9
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8 Haziran 2023 tarihinde düzenlendi

Stop looking... you found it.
This is hands-down the BEST shipping rates app that has ever been created, backed by the best support staff on the planet. Believe me... I've tried them ALL
Intuitive Shipping can handle even the most complex scenarios across most every carrier out there.
Need Dangerous goods fees applied to by air shipping methods , but regular shipping via ground? No Problem
Shipping to Hawaii, but need ground methods omitted when DG items added to cart? No Problem
Need a rate for every method offered from 3 carriers? No Problem
Need special rates for certain customers? No problem
Need to block shipping to Fraud accounts?
Need Free shipping offered for certain stipulations? No problem
Need to block certain items from shipping to certain areas? No Problem
Need a flat fee for certain items but live rates for others? No Problem
You can rename shipping methods
You can pull negotiated rates from each of your carrier accounts, OR you can pull all rates from your Shipstation account - which makes life easier!
You can review every quote from every draft or Web cart - (WOW)
"How Accurate are the rates?" : you can upload all of your packaging sizes, and specify each of your items dimensions. This allows the app to return the most accurate rates on the fly.
Sound Complicated? It's really easy to use.
Don't feel like setting it up yourself? They offer a "White Glove Setup" service that sounds more expensive than it is, and it's worth every penny. They don't just set up, they also help maintain- I can't say enough good things about their support staff; they are the nicest bunch of people you can interact with, and it makes you feel good about supporting their business... and they're quick!
Install this app, mark this off your 'to-do' list, and prepare to be amazed.
Six out of five stars
Paul for president!

Evolve Skateboards USA
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:3 ay
Intuitive Shipping Inc yanıt 13 Haziran 2023

Wow... this left our team speechless. Thank you so much for the love! We appreciate you taking the time to share this, and we're beyond thrilled that your experiences with Intuitive Shipping have been so overwhelmingly positive. Paul and the support team are always here if you need help. We'd nominate Paul, too, but we don't want to lose him!

Best regards,

Ron Anderson
Customer Experience Manager

3 Ağustos 2023

Excellent customer support. Michael Jones was great! He even gave me the option to schedule a one to one meeting to explain all details on how to set up my shipping rates.

Maverick Distillery
Kanada
Uygulamayı kullanma süresi:1 yıldan fazla
Intuitive Shipping Inc yanıt 11 Ağustos 2023

We really appreciate you taking some time to share this so others can make an informed decision. It's great to hear you're getting the support you need and that you've been able to take advantage of our one-on-one support option. Michael and our support team are here to help if you have any questions or run into any concerns.

Best regards,

Ron Anderson
Customer Experience Manager

15 Haziran 2023

This review is for Michael Janes (Sr. Customer Success Representative).
I enjoyed dealing with Micheal. He was quick at responding to my support ticket and he took the time to explain everything to me (step by step) with some great recommendations. Thank you Michael for being so helpful and I hope to deal with you again in the future.

FINEPRINTCO
Avustralya
Uygulamayı kullanma süresi:Yaklaşık 2 yıl
Intuitive Shipping Inc yanıt 16 Haziran 2023

Amazing to hear you're getting the high level of support you require and deserve to get Intuitive Shipping running the way it needs to. Michael and the rest of our support team are here for you should the need arise in the future. Please don't hesitate to reach out to us!

Best regards,

Ron Anderson
Customer Experience Manager

1 Mayıs 2023

Great strong product. Does literally anything you need. Their team supports you like no other I have seen. Way better than the Shopify native shipping features.

MJ Wholesale
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:1 yıldan fazla
Intuitive Shipping Inc yanıt 3 Mayıs 2023

Thank you! We really appreciate you taking time to share your experiences with Intuitive Shipping. It's great to hear that Intuitive Shipping is giving you all the tools you need to manage shipping at checkout, and that our team is giving you the support you need. If you need us for anything further, please don't hesitate to reach out to us. We're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

17 Ekim 2023

Great shipping app which is perfect for all complexe shipping policies. Great flexibility to manage all kind of rules. Great support team ! Hands down, the best shipping app on the market.

MPC
Fransa
Uygulamayı kullanma süresi:22 gün
Intuitive Shipping Inc yanıt 26 Ekim 2023

Thank you for taking time to share this! We appreciate the kind words about our support team, and it's great to hear that Intuitive Shipping is helping you manage the complexities of your shipping requirements. Our team is always here to help should the need arise.

Best regards,

Ron Anderson
Customer Experience Manager

13 Eylül 2023

Michael was very helpful - I had an issue with shipping and they stayed in touch until it was all sorted. Great job thankyou.

The Creation Station Arts and Craft Shop
Birleşik Krallık
Uygulamayı kullanma süresi:1 yıldan fazla
Intuitive Shipping Inc yanıt 3 Ekim 2023

Thank you for taking time to share this so others can make an informed decision! We appreciate it very much, and we're glad to hear Michael was able to resolve your issue. If you have any other concerns or even just a question about Intuitive Shipping, please don't hesitate to reach out.

Best regards,

Ron Anderson
Customer Experience Manager

6 Temmuz 2023

It has a major flaw. The app does not notify you when any product is missing the dimensions or weight - and then customers can't check out.

Dimensions or weight can be easily missed when duplicating or creating a new product. If no dimensions or weight exist, the customer will get an odd error at checkout which says "we cannot ship to your region". There is no further explanation for the customer.

We have lost significant sales with this due to the lack of notice in the app about a product missing dimensions. One happened recently where somehow the dimensions disappeared from the product. We lost a month worth of sales on a major product until a customer notified us.

The intuitive app NEEDS alerts on this because something that prevents checkout is vital to a store and needs to be handled immediately. The only solution given by the intuitive team is you can export a spreadsheet (manually) which lists items missing dimensions.

What the app really needs is an email alert each time a product is missing weight or dimensions. This is literally stopping sales if it's not in there. So it is vital enough information that it needs an alert system.

NO TOX LIFE (wholesale)
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:1 yıldan fazla
Intuitive Shipping Inc yanıt 6 Temmuz 2023

I'm sorry to hear that you didn't have a positive experience with Intuitive Shipping. While it seems like an obvious addition to have notifications if a product is missing dimensions, many of our customers use SmartBoxing for only a portion of their catalogue, so the email notifications would quickly fill up their inboxes and create unnecessary noise.

Instead, we suggest that our clients using SmartBoxing for their entire catalogue create a backup shipping scenario that covers situations just as you outlined; if someone forgets to add product dimensions, orders will still go through. This is a significant reason why we include a free onboarding session and ongoing support so that we can fully understand your shipping requirements and suggest the best way to configure the app.

Unfortunately, the error message is in your Shopify settings and cannot be rule-based, it is universal for your store. We can absolutely help you head to the right area in your Shopify settings to change the language.

Paul has reached out to provide instructions on how to create backup rates, including a call to ensure we understand the entire breadth of your shipping requirements and that your configuration reflects your store's needs.

Regards,
Sharon Green
CEO / Co-founder

24 Mayıs 2023

This is an amazing app. I tried a few before settling with Intuitive Shipping. The support is beyond fantastic and I've been able to set up several advanced shipping scenarios in my store. 5 stars!

Princess & the Pea Props
Avustralya
Uygulamayı kullanma süresi:Yaklaşık 1 yıl
Intuitive Shipping Inc yanıt 29 Mayıs 2023

Thank you! We appreciate the love for Intuitive Shipping, and we're glad to hear your experience with our support team has been so overwhelmingly positive. If you have any further questions or run into a concern, know that we are always here to help!

Best regards,

Ron Anderson
Customer Experience Manager

2 Mayıs 2023

We have been using Intuitive Shipping for over a year on five of our websites, and we absolutely love it. The app does what we need it to do (which is really quite complicated & the native Shopify app couldn't even come close), the customer service & training are top notch, and we really love being able to trouble shoot any order issues by using the Activities tracker.

The Prisoner Wine Company
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:3 ay
Intuitive Shipping Inc yanıt 5 Mayıs 2023

Thank you for this amazing review! We're happy to hear that Intuitive Shipping is having such a positive impact on you business and that we're able to effectively manage the complexity of your shipping. Our support team is here to help if you have any questions or run into any concerns.

Best regards,

Ron Anderson
Customer Experience Manager

23 Mayıs 2023

Michael Janes provided exceptional customer service and technical guidance throughout the entire setup process. I would say the customer support combined with the simplicity of platform (truly intuitive) make this one of my favorite apps I've worked with; and I've worked with hundreds. Top notch all around!

Goodbye UTI at The Newtriment Store
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:3 ay
Intuitive Shipping Inc yanıt 25 Mayıs 2023

Amazing! Thank you so much for the high praise. We're happy to hear your experiences with Intuitive Shipping have been so positive, and that Michael has been taking good care of you. Our dev team appreciates the love for the user interface! If the need should arise, we're here to help! Don't hesitate to reach out to us.

Best regards,

Ron Anderson
Customer Experience Manager