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decent app - that has switched to predatory pricing. when i first signed up this app years ago, i thought it was already expensive enough - having to do an uninstall and reinstall, i discovered that the new pricing structure is positively predatory. it's a sad trend that most app developers seem to be adopting. they all thing that if your running a high order volume store, they can get away with charging you ridiculous fees. well guess what guys, NO... just NO. these devs build up their reviews by charging reasonable fees, then hotswap over to ridiculous fees. it's such a scheme.
What you're experiencing is the result of innovation and rising infrastructure costs, not a scheme. From 2019 to 2023, our pricing remained unchanged. As an Intuitive client during this period, your plan price stayed the same when we adjusted our pricing to reflect increased operational costs; we value loyalty.
The "hotswap" you're referring to implies we changed your pricing while you were an active user, which is not the case. You uninstalled Intuitive Shipping to try another app because it was cheaper, only to realize that low-cost apps often lack features and innovation. This led you to return to Intuitive a few weeks later, recognizing it as a fantastic solution. Unfortunately, you didn't inquire with our team about the possibility of returning to your original pricing. Again, we highly value our customers and are happy to work together for a mutually optimal solution.
Unlike our only real competitor, which costs significantly more, Intuitive includes all features in our pricing plans. Clients pay more for higher order volumes because our costs increase; maintaining the server infrastructure to deliver rates quickly is a costly endeavour.
Thank you for allowing us to publicly explain that we are an ethical app developer offering tremendous value. You can also check our social accounts to see how we value our staff as well, providing work/life balance and a positive working environment, which translates into our high level of customer care.
Regards,
Sharon Green
CEO / Co-founder
very bad support system its been more then 1 week asked for support but they are not responding at any query.completely shiity product
Hey Tanvir,
Thank you for your feedback. We take customer experience very seriously, so I made sure to do a deep dive into our tickets to ensure we didn't drop the ball. We have a few support tickets from you, all of which have been resolved with the last request being on May 7th.
In the last ticket, I can see that Sam from our partner app, Store Pickup + Delivery, answered your question but didn't receive a reply from you. He did follow up another two times before closing the ticket, so now I am worried your email may be the culprit: please reach out to support@intuitiveshipping.com from a personal email such as a Gmail account - I am really hoping we can get in touch to make sure you have an experience like the 64 who wrote in before you.
I reached out already to the email you've been submitting tickets with. Let me know a time today or tomorrow where we can jump on a call.
Cheers,
Joel
this app is 980 a complaint and doesn't follow the guidelines to help people with disabilities function that's not compatible with the screen readers for one number two I have not received any support or help. I reached out several times, and had several meetings and no one to turn the damn they don't respond for the app support which is hurting me and my shipping process has been waiting patiently for several weeks just expire. . The bottom of the bottom line is don't trust these people it's very well decorated, but it does not perform to its own standards. I'm very unhappy and dissatisfied and I can I get no assistance, so I'm just gonna have to report this again to the ADA bought a complaint for people with
I'm so sorry to hear this has been your experience with Intuitive Shipping. Please know that we offer advanced support services to customers with disabilities where required. So, to get you configured asap, let's figure out why our ticket replies and calendar bookings aren't hitting your inbox.
I hope my reply here prompts you to check your junk or spam folders. Paul has sent another email to the address on file from the support ticket you submitted and through your store's contact us form. My assumption is that our communication is being routed to your junk or spam folder.
Our team is more than happy to help get you configured today. If you could share some ways we can make the app easier to navigate, we would greatly appreciate any suggestions, so future customers have a better experience.
Again, I am sorry that this has been your experience with Intuitive.
Warm regard,
Sharon Green
CEO/Co-founder