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We've been using Inventory Planner for various years now, and have nothing but good to say about the platform itself. While this is certainly not the cheapest option around, it's made managing 10's of thousands of SKUs much more manageable and has led to us developing very advanced inventory strategies that has brought our brand to the next level.
There are endless metrics and numbers in here that you can get lost in, and each term is defined in their Glossary of Terms, which is a life-saver if you're learning and wanting to know how to best utilize the data that the tool generates. We can finally do collection-based reporting thanks to Inventory Planner as well, something that is not available in Shopify's native reporting. Forecasting, building POs, and really any other inventory-related task is all made very easy thanks to this platform.
The biggest downside is the price. They received outside investment and the investors are wanting a quick return. They tried to increase our price literally 6x overnight, to which we had to negotiate and got down to 3x our old price, which is still an absurd increase for the same service we'd already been paying for for 2+ years prior. If the tool wasn't so good, we would have dropped Inventory Planner due to that experience. That being said, they are now showing some positive signs and more flexibility in pricing, which is a welcomed change and I still would recommend this tool to all Shopify merchants.
Hi there,
Thank you very much for taking the time out to review us, we really appreciate it.
It's great to hear that Inventory Planner has made such a big improvement on managing your stock and accelerated your growth so well.
We appreciate your feedback on our pricing too, we're always keen to hear feedback from our customers and are keen to strike the best balance between what's fair to our customers whilst allowing us to grow so we can take Inventory Planner to the next level - and ones after that!
Thank you again,
Tom (Inventory Planner by Sage)
Pretty much the best purchase planning app for Shopify. Have been using for years.
Hi there,
Thank you so much for taking the time out to review us, we really appreciate it!
It's great to hear that you rate Inventory Planner so highly.
Thank you again,
Tom (Inventory Planner by Sage)
This app has become a critical part of our workflows for its excellent abilities to forecast inventory needs. And the support team is awesome, too. They can always track down an answer to my question, and there are a lot of features they can enable on the back-end for specific use cases.
Hi there,
Thank you very much for your feedback, we love hearing from our customers! :)
It's fantastic to hear how well Inventory Planner has fit into your tech and how impactful it is. It's great to hear how highly you rate our support team too, I'll be sharing this with for sure as I know they'll get a kick out of hearing how well they're helping.
Thank you again,
Tom (Inventory Planner by Sage)
Inventory Planner has streamlined our ordering process. It is so clear to see what's selling through, what needs ordered and what's not selling. The filtering is endless so you can keep going deeper and deeper into searches and really refine what you are after.
I would highly recommend this to anyone who wants clearer visibility about their stock, sales and trends
Hi there,
Thank you so much for your review, it's great to hear about the impact that Inventory Planner has had on your business through the visibility and streamlining of processes.
Thank you for your endorsement, we really appreciate it!
Tom (Inventory Planner by Sage)
We've been using this app for about 2 years and we cannot imagine living without it anymore! :-) We have made some major changes recently and it took us a while to get everything set up. Anyway, the support is very helpful and patiently walked us through all the settings. Our special thanks goes to Chan personally! We can only recommend this app.
Hi there,
Thank you very much for taking the time out to review us, we really appreciate it!
It's great to hear how well Chan supported you during the changes you made to your setup. I know our team gets a kick out of helping customers optimize their workflows and seeing them thrive and I know Chan will be especially pleased to read this so I'll be sure to share it with him.
Thank you again,
Tom (Inventory Planner by Sage)
Have been using Inventory Planner for a couple of years now and it's helped us to streamline our processes. Very powerful tool that we need on a daily basis.
Hi there,
Thank you for your review, we really appreciate it!
It's fantastic to hear how well Inventory Planner has helped streamline your processes over the last two years.
Thank you again,
Tom (Inventory Planner)
THIS APP DOES NOT DO WHAT IT IS DESIGNED TO DO.
The logic this software uses is fundamentally flawed and there doesn't seem to be any fix for this. Once you realize this you will spend days going back and forth with their support chat as they only respond once every 4 hours if your lucky.
If your products have a long lead time (in our case 3 months) and you sell out of inventory during this time and are waiting for new stock to arrive this app will add the lost sales quantities into your next replenishment ON TOP of the units you are forecasted to sell for the month.
If historically you sell 100 units a month and are out of stock for 3 months their calculated replenishment recommendation will tell you that you need to order 400 units for you next order as if you will magically be able to sell 4x your monthly average. This issue is amplified even further when your sales are growing month over month.
At the very least you should be able to disable this functionality, and not add lost sales quantities into the active forecast, but their only solution is to manually edit the forecast for every single item.
Hi there,
Thank you for your feedback, I'm sorry to hear it's not very positive however.
I've taken a look into your conversation history with our Support team and it looks as though what you're looking for does exist, but not in the specific way you're looking to achieve it, I can completely see how frustrating that would be. Nevertheless, we are committed to finding a workable solution for you.
My colleague with whom you were speaking with was digging deeper into your requirements and offered you a call to go over them in more detail (also to reduce the time delay between written updates), however we haven't heard from you since offering that.
We're really keen on helping you with this, so I'm hoping that you get back in touch so we can work this out.
Thank you,
Tom (Inventory Planner by Sage)
I've used this app from the early days and it has saved TONS of time on forecasting. Support team is 10/10
Hi there,
Thank you so much for your feedback - we love hearing from our customers.
It's great to hear that you've saved so much time using Inventory Planner, efficiencies are exactly what drives us so it's great to hear that it's meeting that aim so well with your business.
Thank you for your glowing praise of our Support Team too, I'll pass this on to them as I know they'll love hearing that they help you so well.
Tom (Inventory Planner by Sage)
Did not work - inventory in IP didn't match Amazon or other sales channels inventory. When I requested a refund - they were less than helpful, even though the only thing the app helped us with was confusing our true invenetory numbers
Hi Uther,
Thank you for your review, I'm sorry you're not reporting a more positive experience however.
Taking a look into your account, you connected your Amazon account successfully, but not your Shopify store. This could well be the reason that you were experiencing issues between the two. My colleague from our support team has been trying to contact you over the past two weeks to troubleshoot this with you, but has not had any luck on that score.
Regarding your request for a cancellation we received that and have actioned it today.
I'm sorry things didn't work out. If you have a change of heart, we'd love to see your business thrive on Inventory Planner and our support agents stand ready to help you with connecting your data as needed.
Tom (Inventory Planner by Sage)
Awful experience, dreadful service and woeful project management. 6 months after signing up we are still waiting to use the tool. They seem incapable of managing a project or providing any form of support.
Hi there,
Thank you for your feedback, I'm sorry to hear about the delays you're experiencing.
Not to make excuses in any way, but the setup for your account is more complicated than is usually required from our customers and is requiring some significant development on our behalf to get you up and running in line with what you require operationally. Again, not an excuse, but some explanation in the spirit of transparency.
Please be reassured, we are working hard on getting you up and running and we will continue with our weekly check-in calls with your team until you are over the line.
Thank you,
Tom (Inventory Planner by Sage)