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Been charged $149.99 even though it says i have 27 days left of free trial and that the price is $109.99 on my account!
Hi there,
We apologize for the confusion about billing. We can see that you were charged $149.99/mo for Inventory Planner app because you approved this charged on May 22nd through Shopify.
Then the configuration changed for your account and we suggested downgrading the price to $109.99/mo and you confirmed this on May 26th.
This new payment will be applied on the next billing cycle in 27 days and that's why you see 27 days trial in Shopify.
Let us know if it makes sense now. Also glad to discuss if you'd like to set up a call. Feel free to reply to our email also about this.
The software is very good. But they change price model for more than 3 times in last year and the support team are not good
Hi there,
Thank you for your feedback. Firstly, I'm glad that Inventory Planner is a good fit for your business on a software front.
Regarding the pricing model, we have gone through a few changes as we wanted to find one which most directly supports the growth of our customers. The one we've settled on is based on GMV rather than warehouses, SKUs, or anything else. So bigger the volume you put through, the more you use it, so the more you pay. To us that sounds fair and doesn't penalize our customers who have more warehouses or sell on more channels. After all, we want you to grow! :)
Your comment on our support team comes as a surprise as that's not in line with our usual feedback. For example, in the last three months they were rated 4/5 or 5/5 by 95% of our customers, so if you've had a bad experience, I'd really like to know more so we can look into it. Drop us a message and we'll do just that.
Thank you again for your feedback.
Tom (Inventory Planner by Sage)