Invoice Falcon , Počet recenzí: 382

I must share my appalling experience with this app, which has made our reconciliation process completely impossible. It's frustrating beyond words. The app frequently hangs, causing significant delays and interruptions. Moreover, the invoicing process is a nightmare, constantly malfunctioning and adding to our woes. Considering the exorbitant monthly fee they charge, it's an absolute rip-off.

And the nightmare doesn't end there. Every single month, we're plagued with these issues. When we seek assistance, the support team's responses are utterly unhelpful. They either deny the existence of the problem or offer vague assurances that they're "working on it," which is incredibly frustrating.

But here's the shocking part – we've recently discovered that they're sharing our sensitive data with third-party developers without our consent. This flagrant breach of trust is unacceptable, and Shopify should take strict legal action against such unethical apps. Our data's security should be paramount.

Update on my Review as of March 09 2024 – A Word of Warning

I want to warn everyone using this app. Its data is highly inaccurate, which can lead to serious issues with calculating monthly sales and taxes. If you're relying on their CSV files for this, be extremely cautious. To make matters worse, their customer service is lethargic in addressing these critical issues – we've had to wait for weeks for resolutions.

P.S.: The problems persist without any resolution in sight, even after a significant amount of time has passed.

this app is nice im enjoying the feture , nice cutomer support and they are very up to date with helpful.

@you should to add some feture #barcode option # box custom color # #supplier name change to COMPANY NAME with bold its sound to nice . #Return slip

It's good ! I just had a problem and i've been answered right away ! impressive.
So far im liking a lot .

We had the app for several years. Their customer service was great at the beginning but is terrible now. We contacted them multiple times regarding billing over 30 days ago and no reply. We had to open a case with Shopify to ask them to reply to us, and no reply. We're done and just deleted the app.

I don't know what's going on but for several months nothing work. We can no longer export our invoices in CSV format (this is very important for compatibility) and our customers can never download their invoice. The main thing is not working. We were promised that the problem would be solved today, in the end no feedback from the sav. Lost money. I leave two stars because there is a wide choice to personalize your invoices.

Great app, does everything we wanted it to do. Customer support has been fantastic. Sandesh has been extremely responsive and helped us to customise the app for our website. Highly recommend.

Très facile d'utilisation, et un support très réactif et compétent. Adapté à la législation française.
Easy to use, support very quick and efficient. Adapt to french legislation.

This is a great app! It was lacking the BCC email feature that I required for my business, but after contacting them, Sandesh and his team were extremely helpful and added the option to convenience us in less than 24 hrs!

Awesome team, amazing app, definitely the go to invoicing app.

Decided to stay on the app after some bad experiences - periodic changes to "improve" their app adversely impact other areas, such that invoices and/or credit notes are no longer accurate. Could manually correct some of these errors before, but latest error could not be manually corrected and required their intervention, which while initially slow, did eventually remedy the problem and the app is once again fully functional.

I hope they continue with this more attentive customer service support. It actually started so well with them (3 years ago) and gradually over the past couple of years had a decline in customer service and reliability - suspect this is because the staff are seemingly entirely different now - but hopefully that decline is being proactively reversed.

I used this app to customize my invoices and it was super easy and looked great! support was easy too!