Invoice Falcon

The Invoice App fails to work as needed about once a month. Overlapping characters and text are a recurring problem that I have to call them to fix. Most recently, the App had difficulty loading and it took a minute for me to print an Invoice, instead of 10 seconds. It took 10 days for them to resolve the issue and that's just too long. I am now looking to see if I can find something more reliable.

Decided to stay on the app after some bad experiences - periodic changes to "improve" their app adversely impact other areas, such that invoices and/or credit notes are no longer accurate. Could manually correct some of these errors before, but latest error could not be manually corrected and required their intervention, which while initially slow, did eventually remedy the problem and the app is once again fully functional.

I hope they continue with this more attentive customer service support. It actually started so well with them (3 years ago) and gradually over the past couple of years had a decline in customer service and reliability - suspect this is because the staff are seemingly entirely different now - but hopefully that decline is being proactively reversed.

It was very good app before but right now it is glitching, it doesn't load properly once opened. Gives me heroku errors, it became very unreliable, have been using it for 2+ years but looking to switch now.

Still having some glitches such sas discount will not updated with shopify
and invoice dollar amount won't match with the shopify order which causing lots of problems for payments

Ich nutze die App für die Erstellung von Rechnungen. Der Support ist schnell, die Funktionen finde ich allerdings etwas unübersichtlich angelegt und nicht ganz selbsterklärend. Die Übersetzung auf Deutsch finde ich manchmal auch etwas unglücklich.

Very sorry to be updating my previous review. I decided to uninstall the app as the customer support was not existent for days. I guess these things happen especially if you run a small team. Generally the app is useful and there are many things you can customize (of course there is always room for improvement, I would like to see some extra features becoming available). Recently my invoices would stop displaying as I wanted them to look, font settings no longer worked and I required quick support which came way too late (and still, the issue is not resolved to this day). So I decided to go ahead with a different invoice app.

La uso para realizar las facturas de mi ecommerce. Podria ser más automática y mejor organizada ya que hay que hacer distintos pasos para descargar las facturas.