Jebbit: Quizzes That Convert , Počet recenzí: 88

Celkové hodnocení
4,7
Počty podle úrovně hodnocení
  • 91 % hodnocení s 5 hvězdami
  • 5 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 2 % hodnocení s 2 hvězdami
  • 1 % hodnocení s 1 hvězdami
8. prosinec 2023

Our engagement with Jebbit, regrettably, culminates in a 2-star rating, reflecting a journey marked by unmet expectations and inflexible service. Initially, we were drawn to Jebbit for its quiz tool functionality. Although it operated well, the value it added did not align with its high cost, especially considering the lack of significant impact on our conversion rates—a key selling point.

Compounding our dissatisfaction was the pricing issue. When we were offered a discounted rate upon expressing our intent to leave, it raised concerns about the fairness of our initial pricing.

The final straw, however, was Jebbit's response to our feedback and consideration of other options. Instead of demonstrating flexibility and understanding, Jebbit chose to quickly terminate access to our quizzes. This abrupt action during a critical decision-making phase felt counterintuitive and only solidified our decision to move on.

In summary, while Jebbit's quiz tool is functional, the overall experience was marred by high costs and a lack of flexibility. Our recommendation to others in search of a quiz application is to seek options that offer both operational excellence and customer-centric flexibility. Avoid rigid long-term contracts and prioritize solutions that genuinely enhance your sales experience and website engagement without feeling bound to unsatisfactory service.

Nest Bedding®
Spojené státy
Doba používání aplikace: Téměř 3 roky
Vývojář Jebbit Inc. odpověděl 11. prosinec 2023

Hi there,
Thanks so much for writing in and our apologies that your experience did not elicit 5 stars.

Unfortunately your customer success manager was not able to establish the connection with you that provides the best opportunities for recommendations and optimizations to help you meet your goals. We would be more than happy to revisit and open these conversations back up should you be interested in the future.

We completely understand your need to find a solution that better fits your business. We always strive to make sure that our customers are satisfied and work to find solutions when something is not working. We are sincerely sorry that you are walking away having not felt that. We wish you nothing but success with your business in the future!

4. červenec 2023

Encountered a few issues, and Yaya and the customer service team were so helpful. They even organised to call me, so that we could walk through the issues I was having together and solve them. Thanks so much for the help!

elemental herbology
Spojené království
Doba používání aplikace: Téměř 2 roky
Vývojář Jebbit Inc. odpověděl 1. září 2023

Thank you for your review! Cannot wait to see the ROI form your quiz!

18. květen 2023

Jebbit support is top notch. Adrian was very quick to respond and made the support experience personal. Right on the fly, she created a how-to video for me, personally, to assist me in navigating around the issues I was having. Support is definitely set apart from others I've seen!

The Fragrant Notes Co.
Spojené státy
Doba používání aplikace: 9 měsíci
Vývojář Jebbit Inc. odpověděl 1. září 2023

Thank you for your kind words! We are so glad to have you in the Jebbit ecosystem!

26. květen 2023

Amazing support! Always super helpful and quick to respond to my (hundred) questions. Would recommend them to anyone.

LØCI US
Spojené království
Doba používání aplikace: 10 měsíci
Vývojář Jebbit Inc. odpověděl 1. září 2023

Thank you for writing in! The Jebbit support team really is world class - happy to help whenever you need!

30. srpen 2023

The creation of product quizzes was very easy however the issue lies with actually transferring it onto your shopify website. There is quite limited information online on how to do so. If you are like me and were confused add a custom liquid on your home page then paste your code in there!

Vitality Zone
Spojené království
Doba používání aplikace: 4 měsíci
Vývojář Jebbit Inc. odpověděl 1. září 2023

Hi there! Thanks so much for this feedback. It looks like our support article on this topic was accidentally hidden this week and we have now made it visible again. You can access it here for ease of implementation. https://knowledge.jebbit.com/en/articles/4602636-embedding-a-jebbit-experience-in-a-shopify-storefront
Thank you!

13. únor 2023

Great quizzes and amazing customer support. Maggie was super responsive and helpful, making quick edits to our quiz to help us out. Would recommend 100%!

Au Naturale Cosmetics
Spojené státy
Doba používání aplikace: Více než 2 roky
3. březen 2023

Thanks to jebbit, I created a quizz very easily and the support have been very helpful. The experience of creating a quizz is amazing with this app !

Innerbloom
Francie
Doba používání aplikace: Více než rokem
2. leden 2023

Yaya was incredibly helpful with an issue with my quiz placement I had a couple of days ago. She wasn't sure she could help me, but by the end of the day, she found the information I needed. She stuck with it when my Shopify expert could not help and Shopify support told me to hire an expert. Everyone gave up except Yaya. Thank you!

IBS/W
Spojené státy
Doba používání aplikace: Asi rokem
2. únor 2023

this platform is very easy to use. If you do need support they are very quick to contact and can resolve issues quick. Adrian is amazing she is so sweet and fixes any issues that I have. (which really isn't much or anything serious) She also hopped on a quick call for me to make sure my inquiry gets answered. 10/10 for her!

Upful Blends
Spojené státy
Doba používání aplikace: Asi rokem
5. únor 2023

So far I have been enjoying this platform. I have a few things to work out before I publish my first Quiz but Maggie has been incredibly helpful. 10/10 for support!

Blush & Vyne
Kanada
Doba používání aplikace: Asi rokem