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Our engagement with Jebbit, regrettably, culminates in a 2-star rating, reflecting a journey marked by unmet expectations and inflexible service. Initially, we were drawn to Jebbit for its quiz tool functionality. Although it operated well, the value it added did not align with its high cost, especially considering the lack of significant impact on our conversion rates—a key selling point.
Compounding our dissatisfaction was the pricing issue. When we were offered a discounted rate upon expressing our intent to leave, it raised concerns about the fairness of our initial pricing.
The final straw, however, was Jebbit's response to our feedback and consideration of other options. Instead of demonstrating flexibility and understanding, Jebbit chose to quickly terminate access to our quizzes. This abrupt action during a critical decision-making phase felt counterintuitive and only solidified our decision to move on.
In summary, while Jebbit's quiz tool is functional, the overall experience was marred by high costs and a lack of flexibility. Our recommendation to others in search of a quiz application is to seek options that offer both operational excellence and customer-centric flexibility. Avoid rigid long-term contracts and prioritize solutions that genuinely enhance your sales experience and website engagement without feeling bound to unsatisfactory service.
Hi there,
Thanks so much for writing in and our apologies that your experience did not elicit 5 stars.
Unfortunately your customer success manager was not able to establish the connection with you that provides the best opportunities for recommendations and optimizations to help you meet your goals. We would be more than happy to revisit and open these conversations back up should you be interested in the future.
We completely understand your need to find a solution that better fits your business. We always strive to make sure that our customers are satisfied and work to find solutions when something is not working. We are sincerely sorry that you are walking away having not felt that. We wish you nothing but success with your business in the future!
I used this App to create two different formats of quizzes for gifting and homepage movement. It was easy to use, intuitive, and fun! Once I got the hang of it, it took no time at all to create multiple options. Would definitely recommend :)
Thank you so much for the awesome review! We're pumped to hear you found it easy to use, intuitive and fun. If you have any questions or need anything else, just let us know—we're more than happy to help!
Great quizzes and amazing customer support. Maggie was super responsive and helpful, making quick edits to our quiz to help us out. Would recommend 100%!
Jebbit's customer service is excellent! Their response time is minimal and quick. They understand the situation and provide the best and easiest solution. They would provide a video, a step-by-step guide if need be which I think is incredible. Great work!
Thank you for your review!
Really good app. Easy to set up and helpful support if needed. It has been good for us. Good good good
Thank you for your kind words! So happy to hear you have been able to get up and running quickly and easily!
Just started using Jebbit as our new quiz platform. Adrian L. was a rockstar helping us onboard I cannot thank Adrian enough for taking the time and effort into helping my team with the build-out of the quiz. She explained everything to us with videos she created showing us step-by-step how to's or hopped on multiple zoom calls with us to help troubleshoot everything. Never once have we received this in-depth attention from an app! Adrian is a rockstar and looking forward to continuing to work with her!!!!
Thank you so much for taking the time to share your experience with the Jebbit team! Our support team is world class and we are so pleased to hear you have had an exceptional experience working with Adrian. We are so excited to see your quiz come to life.
We used this app to create personality quizzes where the end result came with product recommendations - our email subscriber list has tripled in less than a week thanks to Jebbit. Everyone I talked to on their support team has also been super helpful and friendly.
Love to hear that you were able to triple your email subscriber list in under one week—that's what we like to hear! Thank you for the great feedback and if you need anything at all, we're always here and ready to help!
P.S. Your store and products are ridiculously cool!
This is a great app for creating and launching a quiz quickly. I had some minor issues but the Support resolved them and the quiz works perfectly. Saved me a lot of time!
We are so happy to hear that we have been able to save you time! Ease of use and customer support are two things we are super proud of! Thank you for choosing Jebbit!
Very useful for us so far, helpful and fast assistance when needed. We are launching our new hot sauce finder feature this week and are excited to see how it performs.
Wow! It's hard to continue our excitement about working with a team and product as awesome as you guys! Thanks so much for the great feedback and we look forward to powering all the new and spicy Heatonist experiences to come!
Easy to set up:) Love the UX! Can't wait to see the performance. Great tool to better engage with customers !
Wonderful to hear that navigating the platform and getting your experience launched was easy. Time to launch to one of the major benefits of using Jebbit! Let us know if you need any help with optimizations or future experiences! We are always happy to help.