Recenze (407)

Celkové hodnocení
4
Počty podle úrovně hodnocení
  • 65 % hodnocení s 5 hvězdami
  • 13 % hodnocení s 4 hvězdami
  • 8 % hodnocení s 3 hvězdami
  • 5 % hodnocení s 2 hvězdami
  • 9 % hodnocení s 1 hvězdami
Datum úprav: 15. červenec 2024

Great products. Even better prices!!! Amazing quality!!

Go Major Clothing & Apparel
Spojené státy
Doba používání aplikace: 22 dny
20. červen 2024

Your customer service Is Poor. The respnse time is extremely slow, and there appears to be little interest in actually learning the issues that need to be solved. There appears to be a canned response to rpblems without investibgation into the actual problem. Your sustem lacks effective personal assistance.

Super Duper Pajama Kids
Spojené státy
Doba používání aplikace: 7 měsíci
Vývojář JetPrint Fulfillment odpověděl 21. červen 2024

Hi,

We sincerely apologize for the inconvenience and frustration this issue has caused you.

Upon reviewing your case, we found that you contacted us 4 days ago (UTC+8) regarding orders #1002 and #1004, specifically mentioning that order #1004, placed on May 16, 2024, was not synchronized with your JetPrint account. Our customer service team promptly responded to assist you and explained the necessary steps. 

After inspecting the situation, we believe the reason the order did not synchronize is because you altered its original attributes. Our product attributes consist of single attributes such as size (XS, S, M, L, XL, etc.). You added the attribute Color to this product and set its value to "Purple and Blue." In your screenshot, your customer purchased "Blue/2XL" clothing from your store. However, because our product has only a single attribute, the SKU for "Blue/2XL" is not available in your account, resulting in the order not synchronizing.

We strongly advise against altering product attributes from single to multiple attributes or vice versa, as such changes can disrupt order synchronization.

If you still wish to fulfill this order, we recommend locating the same design in your JetPrint account, ensuring it matches the ordered size, and placing a manual order accordingly.

Thanks.

20. srpen 2024

En geral la parte de diseño funciona bastante bien. He hecho pedidos de prueba de calidad y también estoy bastante satisfecho con la calidad de la impresión, especialmente especialmente teniendo en cuenta el precio, aunque siempre es mejorable. Los tiempos de envío fueron correctos.

Sin embargo, todavía hay algunas cosas que encuentro que hay que mejorar. El agregador de productos tiene algunos errores:

1. Algo que me parece de gran importancia es el hecho de no poder agregar etiquetas de marca en los productos. Es algo fundamental para dar una imagen sólida de la marca.

2.Cuando se agrega un producto a la tienda, a partir de entonces este no es editable y en caso de tener algun error, hay que crear el producto de nuevo. Estaría bien que fuera posible editarlo una vez agregado a la tienda.

3. Cuando se realiza un pedido desde la tienda (shopify) la información del pedido no se traspasa al agregador de pedidos de Jetprint, y hay que hacerlo a mano. En caso de que haya muchos pedidos, esto es muy poco escalable.

4. En uno de los pedidos de prueba de calidad que hice, un bolso, me vino sin correa de cuerpo.

Labs Moratiel
Španělsko
Doba používání aplikace: Asi měsícem
Vývojář JetPrint Fulfillment odpověděl 21. srpen 2024

Hey there,

Thank you for your recognition of our printing quality, and we sincerely apologize for the issues you've encountered.

As my Spanish is not very strong, please allow me to respond in English. We'll address each of your concerns one by one.

1. Brand Labels: We do offer brand labels. You just need to contact our customer service department to have them enabled. Please note that for labels requiring special handling, such as sewing onto clothing, a minimum order quantity (MOQ) is required as we need to prepare materials in advance. We appreciate your understanding.

2. Product Editing: Currently, our products cannot be re-edited once added to your store. However, our technical department is working on a new mockup generator, which will allow you to create design templates and enable re-editing.

3. Order Synchronization with Shopify: Our app seamlessly integrates with Shopify. If product attributes are not changed, orders are synchronized to the JetPrint order page. Enabling the automatic payment feature can help expedite order placement.

4. Missing Strap on Bag: We investigated the issue with your order and found that the product title you ordered was 874. Women’s Tote Bag, which does not include a shoulder strap. We offer a similar product with a long strap, titled 875. Women’s Tote Bag - Long Strap. You may have ordered the wrong product.

We recommend that you check your order before ordering. If you find that you have ordered the wrong product, you can contact our customer service department within 24 hours of placing the order to have it replaced for you in time.

Thank you for your feedback, and we are committed to improving your experience with JetPrint.

15. květen 2024

Their automated system charged me 3 times what i was supposed to pay for an order. The customer service is useless. The automated chat is completely useless. The didn't answer my questions and did not resolve my problem even when i sent them pictures with proofs. They robbed me over $120 dollars! Beware!

Punchstyle
Spojené státy
Doba používání aplikace: Více než 3 roky
Vývojář JetPrint Fulfillment odpověděl 16. květen 2024

Hello,

We're here to voice our protest against your "inaccurate and irresponsible" statements.

To begin with, our automated system is typically off by default. However, in May, you personally activated the automated system and configured it for "automatic payment 3 hours after placing the order." All of these settings were chosen by you, and we had no part in them.

Secondly, when you stated, "The order pays three times," it appears to be a malicious accusation against us. On May 9th (UTC+8), you placed two orders totaling US$126.96 and US$42.13 respectively. The US$126.96 order consisted of 4 products (three pairs of shoes and one hoodie), while the $42.13 order comprised 2 products (two pairs of shoes). The $42.13 order is the one you intended to make, whereas the $126.96 charge is for another order due to your active setup of automatic deductions. Therefore, your assertion is unfounded as there are indeed two separate orders.

Thirdly, you claimed: "Customer service is useless and we didn't answer any of your questions." On May 9 (UTC+8), you reached out to us regarding a deduction request, but we only located your US$42.13 order at that time. When you contacted us again on May 15th, we reiterated: "You set up automatic payment, and the US$126.96 you paid is a separate order of yours."

You never explicitly informed us of your desire to cancel the US$126.96 order.

Lastly, we take responsibility for any shortcomings on our part, but we reject any unfounded accusations. Furthermore, upon your objection, we have already cancelled your order and will refund the fee to your payment account within (2-3 business days).

We strongly advise you to deactivate automatic payment settings and switch to manual settings to prevent any unnecessary losses.

Thank you.

10. červen 2024

Wish there was a way to only select certain colors (i.e. tshirts) I only want certain colors. to go with the logo .

if there is a way. it's not clear:)

Sole Mates Plus
Spojené státy
Doba používání aplikace: 4 měsíci
24. květen 2024

I can not change color on items that I already create and the text keep going backward.

DesignedJust4U
Spojené státy
Doba používání aplikace: Více než rokem
Vývojář JetPrint Fulfillment odpověděl 26. květen 2024

Hey there,

We apologize for the inconvenience you've experienced while using our app. 

At the moment, our app does not support editing of previously created projects. However, our technical team is actively working on implementing a feature that will allow designs to be edited for a second time. 

Regarding the issue with the text moving backward, this might occur if your cursor has not been released after selecting a layer. We recommend ensuring that the layer is deselected before making any adjustments to prevent this issue from happening again.

Please feel free to reach out to our customer service team with any further questions or concerns.

Thank you.

7. červen 2024

I think jet print is a pretty good app. The orders come at a reasonable time since it is coming from so far. The pricing is great and they are easy to use once you get the hang of it. I will definitely continue to use jet print.

Be So Stylish
Spojené státy
Doba používání aplikace: 4 měsíci
17. duben 2024

I LOVE ALL OF YOUR PRODUCTS KEEP ADDING MORE GREAT STUFF AND IT WOULD BE IF YOU WOULD ADD AOP SHOE BOXES AND PRINTABLE WOMEN HIGH HEEL SHOES

SHOPCODECLOTHING
Spojené státy
Doba používání aplikace: Více než 4 roky
17. duben 2024

Amazing program! Super high quality products, friendly customer service, the best prices on the market thanks again.

Footprints For Faith
Kanada
Doba používání aplikace: Více než rokem
Datum úprav: 2. duben 2024

In some ways it is easy to create product, although it would help if the product template gave the size of the image needed to produce a good quality print.

Also, it would be nice to be able to see the shipping price from China to the USA, as I don't plan on selling elsewhere. But then I just discovered that shipping to the USA isn't supported. So I guess I'll go elsewhere

Update 04/02/2024: Don't know what the issue was, but today I was able to initiate two different orders and had no issues with the USA shipping address. Just a glitch in the system, or whatever. Anyway, glad to say so far everything is okay.

Also, JetPrint customer service was VERY responsive which bodes well for the future.

CLH Designs
Spojené státy
Doba používání aplikace: 3 měsíci
Vývojář JetPrint Fulfillment odpověděl 1. duben 2024

Hello,

Thank you very much for your feedback.

It appears there might be a misunderstanding. We want to clarify that we ship many orders to the United States and can deliver orders worldwide.

If you could kindly provide us with the address or a screenshot of the address information you entered, we would be happy to investigate the issue further. Please reach out to our customer service department, and we will do our best to resolve any issues you may have.

Thank you.