Recenze (410)

Celkové hodnocení
4
Počty podle úrovně hodnocení
  • 66 % hodnocení s 5 hvězdami
  • 13 % hodnocení s 4 hvězdami
  • 8 % hodnocení s 3 hvězdami
  • 5 % hodnocení s 2 hvězdami
  • 9 % hodnocení s 1 hvězdami
18. prosinec 2023

Nice App. You need more current shoes, Chunky, Big Bottoms, Stacks etc. MOre comperable to popular brand styles. I do like the app though.

URBANISLANDGEAR
Dánsko
Doba používání aplikace: Téměř 3 roky
Vývojář JetPrint Fulfillment odpověděl 30. březen 2024

Hey there,

Thank you for your feedback and for your continued support of JetPrint.

We want to sincerely apologize for the delay in addressing your request for more current shoe styles, including Chunky, Big Bottoms, and Stacks. We take customer feedback seriously, and we want to assure you that your request was submitted to our production department early on. Unfortunately, this project had to be paused due to unforeseen challenges.

It's important to note that the development of new shoe styles entails significant investment, both in terms of time and resources. We have invested substantial funds in acquiring equipment and materials for these endeavors. Regrettably, despite our best efforts, some projects have not yielded the desired results, and the equipment purchased for these purposes now sits unused.

Moreover, we understand that shoe preferences can vary greatly among our diverse customer base. While we strive to offer a wide range of styles, it's challenging to ensure that every shoe will resonate with everyone. Nevertheless, we are committed to continuously improving our product selection and welcome any further suggestions for new shoe designs.

Once again, we appreciate your feedback and your loyalty to JetPrint.

Thanks.

Datum úprav: 29. březen 2024

I think JetPrint has a really great selection of products, and I experienced great customer service when I had question. The sample product I ordered arrived much sooner than expected which was a Huge plus! I am a bit disappointed however in the product I received. I ordered the Diving Cloth Tote bag with PU Leather Handle. It printed very vibrant however the material used has deep permanent wrinkles all over the product that a customer would not be able to remove. Also, the smell is very strong like paint or polyurethane. That can't be healthy. I could not keep it in my room because of the smell. This would be a beautiful product however the fabric must change. I would be concerned about sending it to a customer as is unfortunately. I am willing to give JetPrint another try. I have ordered other samples to check out the qualty. I am hoping for better.

This is an update to my previous review.
Customer service follow-up was excellent. I let the item sit out for a week to air out and the smell has definately diminished. It's still there but seems to be diminishing each day. I will not iron the product as suggested I am concerned that the print would be affected as well as the fabric itself as it is very soft. I am noticing the wrinkles are becoming less with each day. I am very happy about this. As the image on the product turned out beautiful. It would be a matter of explaining this to the customer before purchase to avoid bad reviews.

Just Funki Art
Spojené státy
Doba používání aplikace: 13 dny
Vývojář JetPrint Fulfillment odpověděl 27. březen 2024

Hey there,

Thank you for sharing your recent experience with JetPrint.

We're genuinely sorry to hear that you are disappointed about the diving bag. Please accept our sincere apologies for any inconvenience caused.

Regarding the issues you raised, we'd like to address them directly. The strong odor you noticed may be from the printing ink used during the manufacturing process. We want to assure you that we prioritize the use of environmentally friendly ink that adheres to stringent safety standards. While the smell may be initially strong, it dissipates over time, especially with proper ventilation. We recommend allowing the product to air out upon receipt, and rest assured, it poses no threat to health or safety.

Additionally, the wrinkles you observed on the product are likely a result of transportation. We understand how this can detract from the overall appearance of the item. To address this, we recommend gently ironing the product on a low heat setting, being cautious not to damage the print. This should help smooth out any wrinkles and restore the product to its intended state.

We're grateful for your willingness to give JetPrint another chance, and we're committed to ensuring your next experience exceeds your expectations.

1. červen 2024

I love the designs

mantrana
Mexiko
Doba používání aplikace: 13 dny
15. prosinec 2023

I like the ease of use of the website and products are great!

Light of My Path Designs
Spojené státy
Doba používání aplikace: 6 měsíci
31. červenec 2024

perfect

KawtarDesignStore
Maroko
Doba používání aplikace: 31 minutami
19. prosinec 2023

I think it takes too long to hear response back from Customer Service. People are starting to make orders and have questions about their orders I can't answer.

Experigenics Marketplace
Spojené státy
Doba používání aplikace: Asi 2 měsíci
Vývojář JetPrint Fulfillment odpověděl 20. prosinec 2023

Hey,

We sincerely apologize for any inconvenience caused by the delay in our customer service responses. We understand how frustrating it can be to wait for assistance, especially when you have questions about your order.

We acknowledge that there has been some time spent confirming the color of the shoes in our communication. Seven days ago, we sent you a production request, awaiting your confirmation before proceeding to avoid any unnecessary issues. Your reply was received three days ago, and on the same day, our customer service team notified the production department to adjust the color of the shoes.

Today, we received your inquiry about the status of your order, and I'm pleased to inform you that we have upgraded your shipping method to the fastest available option at no additional cost.

10. duben 2024

price are good i like it and also love it

Engravelry™
Francie
Doba používání aplikace: Asi měsícem
19. únor 2024

Very easy to use. I like creating products with it.

originalityworks
Spojené státy
Doba používání aplikace: Asi 2 měsíci
6. květen 2024

not too happy with app, the personalized items does not work on some of the items.

Personal Touch Emporium
Spojené státy
Doba používání aplikace: Asi měsícem
Vývojář JetPrint Fulfillment odpověděl 7. květen 2024

Hey there,

We are genuinely sorry to hear that you had a less than satisfactory experience with our app.

Our products are designed to offer both print-on-demand and personalized options. We understand your frustration with the personalized items not functioning as expected. Could you kindly provide us with the product numbers of the items you encountered issues with? Our team will investigate the matter promptly.

Your suggestions and insights are crucial for us to enhance our services. Please don't hesitate to reach out to our customer service team with any further feedback or concerns you may have.

Thanks.

5. prosinec 2023

The Production Time Takes Long, everything else has been good.

WunderbyCali
Spojené státy
Doba používání aplikace: 7 měsíci