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I HAVE BEEN ASKING FOR THIS FEATURE SINCE APRIL 2024. FOR DESIGNING THE SHOES IF EACH TEMPLATE COULD BE SEPARATED SO WE CAN DESIGN EACH PART AND ASPECT OF THE SHOE. THE APP WAS JUST UPGRADED AND ITS DISAPPOINTING THAT THIS WASN'T ADDRESSED.
hello,i just upload the product from ur website,but in my store,says this produkt is already sold out,i dont know why,because ur webiste is already connected with my store,can u find out the reason for me,shoul i complete some details in ur website ?
Hello,
The reason for the sold-out status is that the Shopify API has been updated. Our technical team is currently working on updating the API.
In the meantime, to help you adjust your product to a sellable state, you can refer to this tutorial:
https://help.jetprintapp.com/en/articles/9799184-how-do-i-change-the-inventory-of-a-product
Thank you.
I would like to rate them higher, but my design was not followed. The logo was to be white, it's gray. Also, the wording on the laces is upside down.
Hi,
We sincerely apologize for the issues you experienced with your recent order from JetPrint.
We understand that you ordered four pairs of shoes with the product number 613. Let's address the specific problems you mentioned and provide a solution.
Regarding the logo color: The logo was intended to be white, but it appears gray due to the black surface of the shoes. The black background can sometimes show through the white print, creating the gray appearance you noticed.
For the issue with the wording on the laces: The shoes and shoelaces are printed separately and then assembled. Normally, we align the letters so they are correct when the shoes face forward. However, your design required the opposite alignment, leading to the reversed text. We have reported this issue to the relevant department to ensure closer inspection during assembly in the future.
While we cannot change the logo color due to production constraints, we can offer a solution for the shoelace problem. We are happy to send you a replacement shoe buckle, allowing you to reassemble the laces correctly.
Thank you for your understanding and patience. If there's anything else we can do to improve your experience, please let us know.
I ordered one of my own designs and it was ok, honestly all jetprint needs is more jacket styles, men and women's clothing.
Hello,
Thank you so much for choosing JetPrint and for your honest feedback! We appreciate your fair evaluation of our services.
We acknowledge that our production lines for jackets and women's clothing are not as many as other products at present, which means that the development progress in these areas is slower.
However, we always prioritize our customers' needs, and we've added your suggestions to our product development waiting list.
If you have any further ideas or feedback, please don't hesitate to reach out to our customer service team. We're here to help!
Thank you.
I really like the variety of shoe styles you offer. However, I find it hard to use the design page and layer my patterns for each piece. It would be nice if each shoe or side of the shoe could be a different area or if I could zoom more. Also, I tried saving my design to come back and edit it later, but I was not able to figure out if that is a function. All I could do with my saved design was copy, delete, or order.
I think JetPrint has a really great selection of products, and I experienced great customer service when I had question. The sample product I ordered arrived much sooner than expected which was a Huge plus! I am a bit disappointed however in the product I received. I ordered the Diving Cloth Tote bag with PU Leather Handle. It printed very vibrant however the material used has deep permanent wrinkles all over the product that a customer would not be able to remove. Also, the smell is very strong like paint or polyurethane. That can't be healthy. I could not keep it in my room because of the smell. This would be a beautiful product however the fabric must change. I would be concerned about sending it to a customer as is unfortunately. I am willing to give JetPrint another try. I have ordered other samples to check out the qualty. I am hoping for better.
This is an update to my previous review.
Customer service follow-up was excellent. I let the item sit out for a week to air out and the smell has definately diminished. It's still there but seems to be diminishing each day. I will not iron the product as suggested I am concerned that the print would be affected as well as the fabric itself as it is very soft. I am noticing the wrinkles are becoming less with each day. I am very happy about this. As the image on the product turned out beautiful. It would be a matter of explaining this to the customer before purchase to avoid bad reviews.
Hey there,
Thank you for sharing your recent experience with JetPrint.
We're genuinely sorry to hear that you are disappointed about the diving bag. Please accept our sincere apologies for any inconvenience caused.
Regarding the issues you raised, we'd like to address them directly. The strong odor you noticed may be from the printing ink used during the manufacturing process. We want to assure you that we prioritize the use of environmentally friendly ink that adheres to stringent safety standards. While the smell may be initially strong, it dissipates over time, especially with proper ventilation. We recommend allowing the product to air out upon receipt, and rest assured, it poses no threat to health or safety.
Additionally, the wrinkles you observed on the product are likely a result of transportation. We understand how this can detract from the overall appearance of the item. To address this, we recommend gently ironing the product on a low heat setting, being cautious not to damage the print. This should help smooth out any wrinkles and restore the product to its intended state.
We're grateful for your willingness to give JetPrint another chance, and we're committed to ensuring your next experience exceeds your expectations.
Nice App. You need more current shoes, Chunky, Big Bottoms, Stacks etc. MOre comperable to popular brand styles. I do like the app though.
Hey there,
Thank you for your feedback and for your continued support of JetPrint.
We want to sincerely apologize for the delay in addressing your request for more current shoe styles, including Chunky, Big Bottoms, and Stacks. We take customer feedback seriously, and we want to assure you that your request was submitted to our production department early on. Unfortunately, this project had to be paused due to unforeseen challenges.
It's important to note that the development of new shoe styles entails significant investment, both in terms of time and resources. We have invested substantial funds in acquiring equipment and materials for these endeavors. Regrettably, despite our best efforts, some projects have not yielded the desired results, and the equipment purchased for these purposes now sits unused.
Moreover, we understand that shoe preferences can vary greatly among our diverse customer base. While we strive to offer a wide range of styles, it's challenging to ensure that every shoe will resonate with everyone. Nevertheless, we are committed to continuously improving our product selection and welcome any further suggestions for new shoe designs.
Once again, we appreciate your feedback and your loyalty to JetPrint.
Thanks.
not too happy with app, the personalized items does not work on some of the items.
Hey there,
We are genuinely sorry to hear that you had a less than satisfactory experience with our app.
Our products are designed to offer both print-on-demand and personalized options. We understand your frustration with the personalized items not functioning as expected. Could you kindly provide us with the product numbers of the items you encountered issues with? Our team will investigate the matter promptly.
Your suggestions and insights are crucial for us to enhance our services. Please don't hesitate to reach out to our customer service team with any further feedback or concerns you may have.
Thanks.
I think it takes too long to hear response back from Customer Service. People are starting to make orders and have questions about their orders I can't answer.
Hey,
We sincerely apologize for any inconvenience caused by the delay in our customer service responses. We understand how frustrating it can be to wait for assistance, especially when you have questions about your order.
We acknowledge that there has been some time spent confirming the color of the shoes in our communication. Seven days ago, we sent you a production request, awaiting your confirmation before proceeding to avoid any unnecessary issues. Your reply was received three days ago, and on the same day, our customer service team notified the production department to adjust the color of the shoes.
Today, we received your inquiry about the status of your order, and I'm pleased to inform you that we have upgraded your shipping method to the fastest available option at no additional cost.
They are not responsive to emails and messages. However the app appears to run smoothly.
Hey there,
We're sorry for the delay in getting back to your emails and messages promptly. Cus most of our employees were on vacation for Chinese New Year celebrations and a little more slowdown than we had hoped for, but we back now. And we're fully committed to addressing your concerns as quickly as possible.