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You should fix set price with one click for all variants
Hey there,
We’re sorry to hear that you’ve had a frustrating experience with our app.
To clarify, for products with multiple attributes, our app does allow you to set prices for all variants with a single click. For example, with product number 312, if you adjust the price for the "Black" option, it will automatically update the prices for both "Men" and "Women" options under that attribute.
However, for products with a single attribute, such as just "size," the price cannot be uniformly modified during synchronization at this time. We have noted your feedback, and it has been added to our development waiting list.
If you have any further suggestions or need assistance, please reach out to our customer service team.
Thank you for your understanding.
Your customer service Is Poor. The respnse time is extremely slow, and there appears to be little interest in actually learning the issues that need to be solved. There appears to be a canned response to rpblems without investibgation into the actual problem. Your sustem lacks effective personal assistance.
Hi,
We sincerely apologize for the inconvenience and frustration this issue has caused you.
Upon reviewing your case, we found that you contacted us 4 days ago (UTC+8) regarding orders #1002 and #1004, specifically mentioning that order #1004, placed on May 16, 2024, was not synchronized with your JetPrint account. Our customer service team promptly responded to assist you and explained the necessary steps.
After inspecting the situation, we believe the reason the order did not synchronize is because you altered its original attributes. Our product attributes consist of single attributes such as size (XS, S, M, L, XL, etc.). You added the attribute Color to this product and set its value to "Purple and Blue." In your screenshot, your customer purchased "Blue/2XL" clothing from your store. However, because our product has only a single attribute, the SKU for "Blue/2XL" is not available in your account, resulting in the order not synchronizing.
We strongly advise against altering product attributes from single to multiple attributes or vice versa, as such changes can disrupt order synchronization.
If you still wish to fulfill this order, we recommend locating the same design in your JetPrint account, ensuring it matches the ordered size, and placing a manual order accordingly.
Thanks.
I can not change color on items that I already create and the text keep going backward.
Hey there,
We apologize for the inconvenience you've experienced while using our app.
At the moment, our app does not support editing of previously created projects. However, our technical team is actively working on implementing a feature that will allow designs to be edited for a second time.
Regarding the issue with the text moving backward, this might occur if your cursor has not been released after selecting a layer. We recommend ensuring that the layer is deselected before making any adjustments to prevent this issue from happening again.
Please feel free to reach out to our customer service team with any further questions or concerns.
Thank you.
its at the very, very beginning to be user friendly, compared with top players like Printify. The workflow from uploading the image, to placing the image .... till the publishing @ shopify ...its not at all smooth. And for the eyes, the scale is too small. Even upscaling in Chrome/Linux (Ubuntu) nothing changes. The menues with 6-8 px are hardly to read. It still needs lots of development of the app to be seen as competitive against other players in the market.
The sneaker and materials itself were of high quality and they fit ok- but it seemed unfinished and one side in particular looked handcut and misshapen. numerous visible product issues not in the mockups online -double stitches, frayed edges, etc. when i posted pictures of the actual product reaction was less than enthusiastic. others say they have had a positive experience so maybe it was that one product but right now I wouldn't recommend for a higher end shop.
Hey there,
Thank you for providing your feedback. We appreciate your pursuit of the perfect product.
On March 20th (UTC+8), you reached out to us via online chat, expressing your concerns and preferences regarding our products. Among your requests, you specifically mentioned the importance of double stitching for you. We provided a detailed response to your inquiries on that day, and I will reiterate it here.
1. Our products are all made-to-order and hand-sewn. While we strive for consistency, it's important to note that achieving perfectly parallel double stitching in every pair may not always be feasible. If uniformity is essential to you, we suggest considering bulk orders.
2. Regrettably, we are unable to offer refunds for minor discrepancies such as slightly uneven stitching or minor fraying along the edges. Due to the handmade nature of our process, some degree of variation is to be expected.
3. While we value your dedication to customer satisfaction, we must clarify that we cannot guarantee flawlessness in every pair of shoes.
We appreciate your input and wish you success in finding a supplier that meets your exacting standards.
Thank you.
ho problemi con la verifica della mail ,non mi fa aprire l'applicazione e non posso lavorarci
Hello,
Thank you for reaching out to us and bringing this matter to our attention.
We have not received any prior reports of customers experiencing email verification issues with our application.
To address your concern, we suggest verifying that your network connection is stable and functioning properly. Oftentimes, connectivity issues can impede an app's performance. Additionally, please double-check that the email address you entered is accurate to ensure successful verification.
If you have any further questions or feedback, please don't hesitate to reach out to our customer service team. We are here to assist you to the best of our ability.
The app is pretty good. However, the shoe boxes are way too small and extremely flimsy. The poor quality of the shoe boxes has resulted in shoes being damaged during shipping. Also, the box falls apart the moment you pull the shoes out. You'll have to put tape on the boxes to keep them from coming apart. They need to improve the shoe packages ASAP!
Really appreciate your important feedback and advice here my friend, After years of precipitation and versions update, our products and related accessories have been more optimized than before, As for the shoebox problem you pointed out, the shoebox we're now using is of better quality among the peers. As you know, international parcels will be continuously processed by transfer centers, our shoeboxes may be intact from violent transportation, or man-made breakage during the shipment. We're doing our best to avoid it here, and also support better shoe box branding with better quality for you, please feel free to contact our support team to get better shoe box development only for you.
I can only give 2 stars for now, because I have not been able to try the app in my store yet. Before I can try to give the app a try, I am getting pop-ups telling me to rate, without getting the chance to try the app. I will give a better honest rating when I am able to utilize the app, and see if it is as good as it claims to be. Please allow rating editing so that I may update my rating after trying the app in store.
Hey there,
We apologize for the inconvenience caused by the pop-up message you encountered. It was not our intention to disrupt your experience with our app.
We have taken measures to rectify the issue and improve your overall experience with our app.
If you have any further questions or concerns, please don't hesitate to reach out to our customer service team.
Thank you for your understanding, and we are committed to delivering better service to you in the future.
I gave a 2 stars for numerous things, speed of shipping was about 3 weeks but no tracking was given, the quality of the watch I ordered wasn't as good as I thought it would be, it feels like it will rust easily and compared to one I looked at in town at my local jewellery store, its not as good quality, the prices should be much lower, also USD is more expensive and I cannot see the conversion once I import it to my store which is unfair, I have to guess and depending on the currency conversion I am charged extra by my bank which is not very fair for an $18USD watch cost me $38NZD if I am going to resell it I would get complaints, the watch also stopped working numerous times, so I was late for one appointment because I was counting on the watch to work but it was 1 hour late.
Thank you for your feedback. At present, we have improved the app in all aspects. The average production time is 5-7 working days(depending on the quantity of the order products) The average shipping time for Standard Delivery is about 14-20 working days, and 5-9 working days for Express Delivery. Regarding logistics tracking, we have also upgraded the system so that the tracking number will be automatically updated within two days of the delivery of the package.
The app is user friendly, but sadly delivery of product is very long (4+ weeks) and some items are sent back to the sender. Not very good look for our brand as we proud ourselves to delivery the best customer service as possible. We are quite disappointed...
updated in 2023: Really appreciate your important feedback and advice here my friend, After years of precipitation and versions update, our User interface, and design function has been more optimized than before, and we have reorganized a better-dedicated customer service team to help you deal with the problem in time. Welcome to our website to customize your design again, we'll guarantee a better experience and real-time assistance, and fast shipment for you. Please feel free to contact our support team, we can provide you with a free sample.
Hello my dear friend, this is JetPrint's support team lead,
Here I've confirmed that it was returned because of the old channel block issue to NZ, we've upgraded to New Zealand special logistic line for you, and please check the message & new tracking link there. The followed tracking info will be continuously updated here. Sorry for the inconvenience brought to you here, we've confirmed and signed new channels & special logistic lines to New Zealand, will guarantee the returning won't happen again, and also will surely pay more attention to your followed orders & our collaboration.🤝
Really appreciate your kindness and support.