JetPrint: Print On Demand

Hello,

Thank you so much for choosing JetPrint and for your honest feedback! We appreciate your fair evaluation of our services. 

We acknowledge that our production lines for jackets and women's clothing are not as many as other products at present, which means that the development progress in these areas is slower.

However, we always prioritize our customers' needs, and we've added your suggestions to our product development waiting list. 

If you have any further ideas or feedback, please don't hesitate to reach out to our customer service team. We're here to help!

Thank you.

Hi,

We sincerely apologize for the issues you experienced with your recent order from JetPrint.

We understand that you ordered four pairs of shoes with the product number 613. Let's address the specific problems you mentioned and provide a solution.

Regarding the logo color: The logo was intended to be white, but it appears gray due to the black surface of the shoes. The black background can sometimes show through the white print, creating the gray appearance you noticed.

For the issue with the wording on the laces: The shoes and shoelaces are printed separately and then assembled. Normally, we align the letters so they are correct when the shoes face forward. However, your design required the opposite alignment, leading to the reversed text. We have reported this issue to the relevant department to ensure closer inspection during assembly in the future.

While we cannot change the logo color due to production constraints, we can offer a solution for the shoelace problem. We are happy to send you a replacement shoe buckle, allowing you to reassemble the laces correctly.

Thank you for your understanding and patience. If there's anything else we can do to improve your experience, please let us know.

Hello,

The reason for the sold-out status is that the Shopify API has been updated. Our technical team is currently working on updating the API.

In the meantime, to help you adjust your product to a sellable state, you can refer to this tutorial:
https://help.jetprintapp.com/en/articles/9799184-how-do-i-change-the-inventory-of-a-product

Thank you.

Hey there,

We are genuinely sorry to hear that you had a less than satisfactory experience with our app.

Our products are designed to offer both print-on-demand and personalized options. We understand your frustration with the personalized items not functioning as expected. Could you kindly provide us with the product numbers of the items you encountered issues with? Our team will investigate the matter promptly.

Your suggestions and insights are crucial for us to enhance our services. Please don't hesitate to reach out to our customer service team with any further feedback or concerns you may have.

Thanks.

Hey there,

Thank you for your feedback and for your continued support of JetPrint.

We want to sincerely apologize for the delay in addressing your request for more current shoe styles, including Chunky, Big Bottoms, and Stacks. We take customer feedback seriously, and we want to assure you that your request was submitted to our production department early on. Unfortunately, this project had to be paused due to unforeseen challenges.

It's important to note that the development of new shoe styles entails significant investment, both in terms of time and resources. We have invested substantial funds in acquiring equipment and materials for these endeavors. Regrettably, despite our best efforts, some projects have not yielded the desired results, and the equipment purchased for these purposes now sits unused.

Moreover, we understand that shoe preferences can vary greatly among our diverse customer base. While we strive to offer a wide range of styles, it's challenging to ensure that every shoe will resonate with everyone. Nevertheless, we are committed to continuously improving our product selection and welcome any further suggestions for new shoe designs.

Once again, we appreciate your feedback and your loyalty to JetPrint.

Thanks.

Really appreciate your important feedback and advice here my friend, my apologies for the previous unhappy experience and unusually slow response. For now, JetPrint POD Center has reorganized a better-dedicated customer service team to help with your questions and requests with faster response and trackable progress. We will continue to improve the website including functions and products, please kindly allow us a little more time to test it before the official launch, we'll inform you as soon as the optimization is completed.

Really appreciate your important feedback and advice here my friend, and glad you like our products! After years of precipitation and versions update, our User interface, and design function has been more optimized than before, and we have reorganized a better-dedicated customer service team to help you deal with the problem in time. Welcome to our website to customize your design again, we'll guarantee a better experience and real-time assistance, and fast shipment for you. Please feel free to contact our support team, we can provide you with a free sample.

Thank you for your feedback here my friend. Currently, uploaded design drawings cannot be modified directly, you can adjust the design and upload it to recreate a new product to replace the existing one. We've sorted out your question to our technical department, and they've already started to optimize this problem. Really sorry for the temporary inconvenience here, but it will surely be updated in the near future.