Jotform AI Chatbot & Live Chat
- Cena
-
K dispozici je bezplatný plán
- Oblíbené u obchodů, jako je ten váš
- Se sídlem v USA
- Hodnocení
- 4,2 (27)
- Vývojář
- Jotform Inc.
Galerie propagovaných obrázků
AI chatbot & live chat to improve customer service efficiency and conversion
Provide 24/7 customer support with an AI-powered chatbot, improving efficiency and customer satisfaction. Jotform AI Chatbot & Live Chat automates inquiries, providing instant, accurate responses on orders, shipping, product details, and FAQs. Trained automatically with your store’s data, the chatbot improves its responses based on customer interactions. Test and fine-tune your chatbot before going live for optimal performance. Save time and enhance customer satisfaction by automating support.
- AI chatbots provide real-time, personalized assistance on products and policies.
- Shopify integration keeps product and order details updated — no coding needed.
- Smart automation handles inquiries, guides purchases, and recommends products.
- Provide customer support over chat and voice calls with human-like AI responses.
- Custom workflows integrate with Google Calendar, Slack, and more for efficiency.
- Oblíbené u obchodů, jako je ten váš
- Se sídlem v USA
Jazyky
angličtina, turečtina, němčina, francouzština, italština, španělština, a portugalština (brazilská)
Tato aplikace není přeložena do jazyka čeština
Funguje s:
- Administrátor Shopify
- Messenger
- Google Drive
- Slack
- OneDrive
Kategorie
Posílání zpráv v reálném čase
Automatizované odpovědi
Přizpůsobení
Cena
Starter
Zdarma
- 5 Chatbots
- 100 monthly conversations
- 10,000 monthly sessions
- 50 minutes phone calls
- 250 monthly SMS
- 10M characters of knowledge base
Bronze
$39 / měsíc
nebo $408/rok s úsporou 13 %
- 25 Chatbots
- 1,000 monthly conversations
- 100,000 monthly sessions
- 100 minutes phone calls
- 300 monthly SMS
- 20M characters of knowledge base
Silver
$49 / měsíc
nebo $468/rok s úsporou 20 %
- 50 Chatbots
- 2,500 monthly conversations
- 1,000,000 monthly sessions
- 200 minutes phone call
- 500 monthly SMS
- 50M characters of knowledge base
Gold
$129 / měsíc
nebo $1,188/rok s úsporou 23 %
- 100 Chatbots
- 10,000 monthly conversations
- 2,000,000 monthly sessions
- 300 minutes phone call
- 750 monthly SMS
- 100M characters of knowledge base
Všechny poplatky jsou fakturovány v měně USD. Opakované poplatky a poplatky založené na použití jsou fakturovány každých 30 dní. Zobrazit všechny cenové možnosti
Recenze (27)
I've purchased on Dec 20th the chatbot because of the Instagram integration.
There's a documented feature that the bot stops answering the chat for 24h if someone answers manually. Tis feature doesn't work
There's another documentation saying we can filter keyworkds to tell the bot which chat to reply and which not to. This feature also doesn't work.
None of the features I paid for works so I've requested a refund on the exact same day I purchased and now I'm being ghosted as well as got my ticket deleted from their system. If I search by ID it says if doesn't exist.
I'm not only disappointed by the missing documented feature itself but also by it inefficient support.
If a company says it provides service A, and after you purchase "A" can't be provided, the refund should be processed immediately.
My recommendation to future users is to be careful. There are features that Jotform say they do, but they don't.
Hi Aecio Sarti Art Gallery,
Thanks for sharing your experience and for outlining your concerns so clearly. We understand how frustrating it can be when features don't behave as you expect.
To clarify, when we tested the Instagram Agent, everything was working properly as set up. It only responds to messages that contain predefined keywords. Here's a screenshot that shows my test result: http://link.jotform.com/fu5bh1KwUW.
Manual reply is also supported and works best through Jotform Inbox, under the Conversations/Live Chat tab. From there, clicking the "Take Over" button pauses the AI so it won't interrupt while you respond manually. We have a guide here: https://www.jotform.com/help/how-to-take-over-chat-in-ai-agent-mobile-app/. Since I was able to replicate the issue when replying directly within Instagram chat, I have opened a ticket and escalated it to our Developers here: https://www.jotform.com/answers/34564951. We'll get back to you here once we have updates about this.
If you're still experiencing issues with these features or would like help with your refund, feel free to submit a support ticket through our Help Center from the Contact Us page: https://www.jotform.com/contact/. If you already have an existing ticket and you're unable to access it, share with us the ticket link so we can check. It's highly likely that your ticket was only set to private, so ensure that you're logged in to the same account to access it.
Unfortunately the Chat Bot will not stick to instructions to only use information in the knowledge bank. I have been training it for 2 months and it has every detail uploaded and is instructed to only use infpormation uploaded. But it still makes up the products' ingredients no matter how much I train it after every answer it gives. I have to switch it off as it is putting us at risk of someone having an allergic reaction. I hope I can get a refund for the 10 months remaining on teh subscription.
Hi Nimbus,
Thanks for sharing your experience. We'll need to review your current setup so we can assist in resolving the issue. Feel free to create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We'll be ready to help once we hear from you.
UPDATE:
We located your support ticket, and our team has completed the refund you requested. If everything now aligns with what you needed, we'd greatly appreciate it if you could take a moment to update your review here. Thanks for your time and consideration.
So far, this app has been a huge time saver. It provides accurate and useful information to our customers. Lots of options to customize the responses but pretty good out the gate.
Hi RM Outpost,
Thanks for your thoughtful review. We’re glad our app is saving you time and helping you deliver useful information to your customers.
If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Podpora
Podporu aplikace poskytuje Jotform Inc..
Získat podporuZdroje
Tento vývojář nenabízí přímou podporu v jazyce Čeština.
Vývojář
San Francisco, CA, US
Uvedena
16. duben 2025
Přístup k datům
Tato aplikace potřebuje přístup k následujícím datům, aby ve vašem obchodu mohla fungovat. Důvody zjistíte v zásadách ochrany osobních údajů vývojáře.
Zobrazit osobní údaje:
Zákazníci, majitel obchodu
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Zákazníci
Jméno, e‑mailová adresa, telefonní číslo, poštovní adresa, geolokace, IP adresa, prohlížeč a operační systém
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Majitel obchodu
Jméno, e‑mailová adresa, telefonní číslo, poštovní adresa
Zobrazit údaje obchodu:
Produkty, objednávky, Online obchod, Administrace Shopify
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Zobrazit produkty
Produkty, listingy produktů, or kolekce
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Zobrazit objednávky
Veškeré podrobnosti objednávek za posledních 60 dní or vrácení
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Zobrazit Online obchod
Stránky Online obchodu or motiv
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Zobrazit administraci Shopify
Právní zásady
Více aplikací jako je tato
