Joy Subscription App
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So far it's been working well for me! The support team is helpful. They respond fairly quickly. I really appreciate their hard work. This time Bill helped me. In the past, Jade, Hana, Alyssa, Charles, and Felicity helped me. Sometimes they had to talk to others, but I don't expect them to know everything perfectly (it's better they dig in instead of giving me false info like many other support teams do), and in the end all issues got solved thanks to them. So, thank you all.
Thank you so much for taking the time to share such a thoughtful review.
We’re really happy to hear that the app has been working well for you and that our support team has been able to help along the way. Your kind words about Bill, as well as Jade, Hana, Alyssa, Charles, and Felicity, truly mean a lot to us. We’ll be sure to pass your appreciation on to the team.
We also really value your understanding and perspective. We believe it’s always better to take the time to double-check and dig deeper rather than provide rushed or inaccurate answers, and we’re glad this approach helped get everything resolved for you in the end.
Thank you again for your trust and encouragement. We’re always here if you need any further support.
The customer support is excellent, and we have been able to generate thousands of subscription sales using this app. We worked with Abby to resolve any questions we had and she was really helpful.
Thank you so much for your great feedback and for sharing your experience with the app.
We’re thrilled to hear that the app has helped you generate thousands of subscription sales. That’s amazing to know and truly rewarding for our team. We’re also very glad to hear that Abby was able to support you effectively and help answer all of your questions. We’ll be sure to pass along your kind words to her.
Thank you again for your trust and support. We look forward to continuing to support your success moving forward.
I don't know if I am just cursed with their support.
It seems like everything I try to do, they end up messing up another thing up.
Got to the point where they had to nuke the perfectly functional subscription page, and of course, they end up screwing something else up.
Tech support - you cant' even talk to, it's just a customer support rep that tries to help with clearly inadequate training. And their tech support only works the week.
You end up having a conversation with someone and then ten minutes someone else jumps in and then says its the end of their shift.
You'd think their platform would have more customizability, instead of having to reach out to their support team (which are more than ok to fix most things) -- But the things they are fixing ARE THINGS WE SHOULD HAVE ACCESS TO FIX OURSELVES.
The user experience - or lack-there-of is absolutely absurd.
It feels like this entire app is an afterthought and was made in a closet somewhere with the lights off.
Hi team,
Thank you for sharing your feedback with us so openly. We truly appreciate you taking the time to explain your experience, and we're very sorry for the frustration this process has caused.
1. Regarding the support experience:
We hope you can understand that our support team works in shifts to ensure coverage across different time zones. In your case, the handover between shifts did not go as smoothly as it should have, which led to repeated explanations and delays in follow-up. This gap in coordination caused inconvenience and made the support experience more tiring than it should be. We sincerely apologize for this and appreciate your patience and understanding while we continue to improve our internal handover process.
2. From the product side:
Our tech team has reviewed your feedback and acknowledged both the app's current limitations and the need for clearer technical guidance. We're working to improve alignment between our support and technical teams to better assist merchants with complex matters. We’ve also implemented additional customization options for the subscription box, giving you more flexibility to control how information is displayed on the storefront: (https://capture.avada.io/i/e1WjSUPU7pQW)
Regarding the discount issue, our tech team confirmed this was a display error related to plan discounts. While it didn't affect actual checkout or billing, we understand how confusing this appeared to customers. We've implemented improvements to prevent similar issues. Since your store now uses 2 tier discounts(https://capture.avada.io/i/xFABLawPevX9) (aligned with Shopify's multiple discount limitations), the recurring subtotal should display correctly and remain stable.
Thank you again for your patience and for being so direct with us. We hope to hear back from you, and please let me know if there is anything more we can do to better support you.
Kind regards,
Joy Team
Muy fácil de entender, además te ayudan en todo lo que necesites súper rápido a través de su chat. Siempre están disponibles. Mirra ha sido muy amable y paciente, y nos ha ayudado a editar el diseño como queríamos.
I’ve had a great experience with this subscription app. The setup was simple, the features are exactly what I needed, and everything works smoothly. What really stands out is their support team, fast, friendly, and incredibly helpful. They guided me through every question with clear, practical advice. Highly recommend!
Ich bin absolut begeistert von der Joy Subscription App! Besonders möchte ich mich bei Riley und Andrew bedanken – sie haben mir großartig und unglaublich schnell beim Einrichten meines Abos geholfen, was mir sehr wichtig war. Zusätzlich haben sie mir sogar noch die Farbe meines Themes angepasst, sodass die ganze Seite sofort noch luxuriöser wirkt. Ich bin unendlich dankbar für diesen so schnellen, superfreundlichen und kompetenten Support. Vielen Dank – ihr seid spitze!
After months of using the Joy Subscription app on the Shopify platform, I can confidently confirm that this is an extremely efficient and reliable tool for building recurring revenue. The app operates stably, integrates smoothly, and has a very intuitive management interface, which significantly saves time on checking. Crucially, Joy's customer support service is 10/10: they are fast, dedicated in their responses, and thoroughly resolve all customization requests. Feature-wise, the Customer Portal allows clients to proactively pause, swap plans, or update payment cards, greatly reducing the support workload for the store, while the Dunning Management feature helps recover revenue from failed payments, ensuring stable cash flow. Considering the overall performance and the excellent support this app provides, Joy Subscription is a highly worthwhile investment for any Shopify store.
Unfortunately had some currency conversion issues within the app, the customer support was great and extremely helpful throughout it though, even though I have changed app to make sure there are no more currency issues and to keep things simple for me. I would definitely recommend to for people who want to have access to great and helpful customer support. They did their best to fix the problem in a timely manner.
The app works wonderfully. If you have any problems or need minor adjustments, the support team (in my case, it was Felicity) responds within minutes, if not seconds. They are very responsive to your needs and work on a solution that meets your expectations as a customer. Very impressive and well done. I highly recommend this app.
Pretty good app even though there are some weird stuff here and there in UI and UX sometimes and we have to contact support. But yeah support is pretty good. Most of the team were very helpful