Recenze (1 811)

Celkové hodnocení
4,9
Počty podle úrovně hodnocení
  • 95 % hodnocení s 5 hvězdami
  • 3 % hodnocení s 4 hvězdami
  • 0 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 1 % hodnocení s 1 hvězdami
5. březen 2024

I've been using this for about 2 years. Great app for a loyalty rewards program. Hana and Tracy were very helpful when I needed some support. thank you!

Sunlight Silver Jewelry
Spojené státy
Doba používání aplikace: Více než rokem
9. březen 2024

it was so nice talking with Emily one of the group members of this astonishing project and assistant team, i really enjoyed more creating content to my audience and with them i have greater hope on the long run, now i have a clearer vision and greater motives to expand further, The customer service is just excellent , just worth the try.

Rise Lovely Surprise
Španělsko
Doba používání aplikace: Asi 2 měsíci
Datum úprav: 3. duben 2024

20,000 old orders awarded 1.2 million points worth $37k; Joy Support ZERO!

After Joy updated their app, customers called in about dozens of emails awarding them points, for orders they had not placed. In total, the app awarded points to 19,866 archived, old or fulfilled orders, many pre-dating the app install. Customers had a total of 1,171,430 rewards points added to their account worth about $37,000 that they could cash in. The app sent thousands of emails to customers.

Joy said this was due to a Shopify error that affected some other app developers too, about Order Update API calls. We think the only apps to be impacted were poorly coded apps that didn’t verify API status updates. We do not believe that every reward app developer and other apps that rely on order status, and all their customers, had these issues. The Joy app should cross-reference any Order Status’s to check if orders are valid, that they are not old, archived, fulfilled. No verification occurred, the Joy app, either due to this Shopify issue or their update, which, we think, is more likely, just gave money away and corrupted the points balances of thousands of our customers.

The worst part, Joy offered ZERO support!! They offered no solutions and when we came up with a solution, they would not help us. To resolve the issue, all that we needed was a simple CSV download of all points activities. Simple for any basic web developer to provide. After about three weeks of numerous requests, we got nowhere. They offered NO help!!

The Joy app allows downloads of customer balances, and displays point activity. The app will not allow you to download points activity to resolve issues. We spent hours Cutting & Pasting off the app analytics screen because Avada Joy would not give us a download.

In conclusion, after dealing with many app developers, the support from these people is non-existent. They may help with small issues on how to use the app but could not offer any support for more in-depth issues. They communicate quickly, but never follow up with updates or manage any issues, basically just paying lip service, saying all the right words, but never actually supporting.

We have resolved the issue, without any support from Joy, despite numerous requests. We will be moving apps soon to a developer who offers technical support.

The risk with continuing to use the Joy app is that one-day, due to either poor coding resilience in their app; lack of activity and other data download options; very poor technical support; we would have to tell all our customers their points are gone, corrupted, and reset to zero. Either that or pay out $37,000 in incorrect points.

EDIT:
Update, Joy contacted us and apologised. As the app is good we have upgraded the rating. The issue was related to unarchived orders (auto-archiving interferes with our 3rd party systems). To make this app more robust, we suggested the ability to download point activities and scheduled customer balances backup. With those two items of data, the system can be restored if an issue occurs. We will revisit this review if the app and support improves.

EcigZoo
Spojené království
Doba používání aplikace: Asi rokem
29. duben 2024

Esther was very knowledgeable and quick to help. I'm very satisfied with the support I got from her. Thanks a lot

Colabella
Austrálie
Doba používání aplikace: 5 měsíci
3. duben 2024

The Customers Service team is always very prompt to help with my queries. Thank you to Lydia who solved our problem today.

Nordic Fusion Store
Austrálie
Doba používání aplikace: 10 měsíci
12. červen 2024

I am new to the app and it seems great. Hana helped me in literally 3 minutes. So helpfull

MEXICOUTURE
Mexiko
Doba používání aplikace: Asi 16 hodinami
10. duben 2024

We have been using this app for our three domains and it's been working really well! Customer service is really fast and efficient, both for support and for design changes. Thank you Hana and Tony for your precious help!

Korean skincare FR
Nizozemsko
Doba používání aplikace: 2 měsíci
13. březen 2024

I needed support to fix something, a piece of code that needed to be added, Emily was my point of contact and handled it great, thanks again for this

Chique Design
Nizozemsko
Doba používání aplikace: 2 měsíci
8. květen 2024

Amazing and simple to use app. Thanks to Mia for guiding me on how to use the program.

Koolz
Indie
Doba používání aplikace: 5 měsíci
3. říjen 2024

비용이 합리적이며 제가 찾던 기능이 모두 있는 유일한 서비스였습니다. 이제 세팅해서 잘 모르겠지만 좀 더 써보고 리뷰를 남기고자 합니다. Thanks to Emily.

SYRS - シルズ
Jižní Korea
Doba používání aplikace: Asi hodinou
Vývojář Joy Loyalty odpověděl 7. říjen 2024

소중한 리뷰와 긍정적인 피드백 감사합니다! 저희 서비스가 찾으시는 기능을 제공하고, 합리적인 비용으로 만족해주셔서 기쁩니다. Emily가 도움을 드린 점도 매우 기쁘게 생각합니다.

세팅에 대해서는 언제든지 궁금한 점이 있으면 연락 주시면 기꺼이 도와드리겠습니다. 앞으로도 서비스를 더 사용해보시고, 추가적인 리뷰도 기대하겠습니다!

감사합니다,