Recenze (1 780)

Celkové hodnocení
4,9
Počty podle úrovně hodnocení
  • 95 % hodnocení s 5 hvězdami
  • 3 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 1 % hodnocení s 1 hvězdami
3. duben 2024

I highly recommend this app! It's very user-friendly, and I particularly appreciate the excellent customer service provided by Emily. She is incredibly helpful and kind. Thank you!

COZMOA
Spojené státy
Doba používání aplikace: 21 dny
28. únor 2024

Initially, we loved this app. My customers were thrilled to have access to collecting points and redeeming them with coupons. After only a short period of time, my app stopped working completely. Customers no longer were collecting points and we could not target the cause. I contacted customer support via email- because there is no quick and easy access to support- and began the process to try to correct the issue. I start the process of correction and then am ghosted by all members. In which I then have to begin the process all over. I am paying for this service and unable to use it. My screen is completely blank so I cannot even cancel my subscription. I am extremely frustrated with this company and will never recommend. Over a month of trying to resolve and/or cancel this issue and no one has offered to complete the task of helping me, or even cancelling the subscription.
Do not get this app. They’re junk.

Good Grief Refillery
Spojené státy
Doba používání aplikace: 6 měsíci
20. únor 2024

Apps easy to use and does everything we needed, the support from Audrey and all other staff has been very helpful and timely!

Millon Wines
Austrálie
Doba používání aplikace: 7 měsíci
16. říjen 2024

Merci Hana pour votre aide.

Amour de Chanvre
Francie
Doba používání aplikace: Asi 22 hodinami
Vývojář Joy Loyalty odpověděl 17. říjen 2024

Merci beaucoup pour votre retour ! Nous sommes ravis d'apprendre que Hana vous a aidé. Si vous avez d'autres questions ou avez besoin d'assistance supplémentaire, n'hésitez pas à nous contacter. Bonne journée !

4. prosinec 2023

Jasmine was awesome- fixed my problem in literally less than a minute- i didn't have to do anything!

Vesta
Spojené státy
Doba používání aplikace: Více než rokem
27. březen 2024

Great experience when needing to get help. The tech team Tiana and Anivia solved my problem and were quick and easy to deal with.

Refill Nation
Nový Zéland
Doba používání aplikace: 6 měsíci
10. prosinec 2023

Hana,
I hope this message finds you well. I wanted to take a moment to express my sincere gratitude for the exceptional support you provided through Joy Loyalty App's customer service on Shopify app store.

Your professionalism, prompt responses, and willingness to go above and beyond to address my inquiries have truly made a positive impact on my experience with Joy Loyalty. Your expertise and dedication to resolving issues have not gone unnoticed, and I am truly grateful for the level of service you consistently deliver.

I feel fortunate to have interacted with you. Your commitment to ensuring customer satisfaction reflects positively on both Joy Loyalty App and Shopify.

Thank you once again, Hana from Avada Team, for your outstanding support. I appreciate your hard work and commendable customer service skills. I look forward to continued positive experiences with Joy Loyalty.

Wishing you continued success in all your endeavors.

Best regards,

EP

Self Tissus
Francie
Doba používání aplikace: 4 měsíci
6. únor 2024

I like this app. Very easy for work after Lydia from customr support helped me. She explained everything to me carefully and in detail. Whit pleasure, now I will use the new app in my store. Thank you so much, Lydia

EdelFaiZ
Spojené království
Doba používání aplikace: 7 měsíci
6. únor 2024

I just downloaded the app today and I am loving it already. It was very simple to set up and I love the customization options. I had a little bit of a hiccup and Pamela was able to quickly help me resolve my issue.

The Lotus Label
Spojené státy
Doba používání aplikace: 2 měsíci
1. únor 2024

Easy to setup, works great and integrate perfectly with little effort to our store. Big thank you to Hana for helping me with the setup, she was very friendly and eager to help. I would recommend this app without hesitation!

NORTHWOOD CO.
Kanada
Doba používání aplikace: 4 měsíci