Joy Rewards & Loyalty Program
Hız, kullanım kolaylığı ve satıcı değeri açısından Shopify'ın en yüksek kalite standartlarını karşılar
Değerlendirmeler (1.954)
Hassaslaştır
-
Puana göre
It's an excellent rewards application. It would be ideal to have the option to exclude customers from the program based on their tags, instead of doing it individually.
Hello there,
Thank you for your feedback and for sharing your thoughts about the Joy Loyalty app. We're thrilled to hear that you're finding it valuable for your rewards program.
We wanted to follow up regarding your suggestion to exclude customers from the program based on their tags. We're happy to let you know that this functionality is already available as part of our Advanced Plan. By upgrading, you’ll gain access to this feature, allowing you to exclude customers automatically based on their tags, streamlining your rewards program.
Additionally, the Rule engine feature will enable you to reward points based on a variety of customizable conditions, such as customer segments, order details, email domains, countries, and more. This flexibility can help you tailor your loyalty program to meet your business goals effectively.
If you’re interested, we’d be happy to assist you with the upgrade process or provide more details about these features. Please feel free to reply to this email, and we can get started right away.
Thank you again for choosing Joy Loyalty to support your business.
Best regards,
Joy Loyalty Team
Hana was very helpful and prompt with assisting us! The team is always lives up to their reputation and it has been a good experience thus far
App seems great so far and their support (shout out to Hanna) has been spectacular. Not able to give a proper review until I have used it for a while though.
Still figuring out some features, but Tracy was really helpful and kind when I reached out for support
The customer support is really fast and have helped me sort out issues almost immediately. Hana and her colleagues have been really helpful.
I have only dropped one-star because on the admin side of things the app is quite slow to load or save settings. Otherwise this would be a 5-star app.
Apps work well and easy, unfortunately the e mail notification to inform the points expire is not working and we are waiting now for 1.5 yrs. It seems not to be apriorty.
The support chat function works really well,
Tania was really helpfull today changing the widget to the basic one again.
Thank you so much for your review and for acknowledging Tania's help! We're glad to hear that the app works well for you and that our support team could assist you promptly.
Regarding the email notification for points expiration, we understand your concern and truly appreciate your patience. We're happy to inform you that we've integrated this feature with Shopify Flow. This allows you to send reminders to customers when their loyalty points are about to expire, encouraging them to redeem their points before the deadline. You can find a detailed guide on setting this up here: https://help.joy.so/shopify-flow/get-started-+-joys-triggers.
Thank you for your feedback and for being with us. Please feel free to reach out if you need further assistance!
The app is really nice and most of the times understandable. I have some smaller problems in the translation into german, but Tiana was very quick to get me on the right path.
Thank you for your review! We're happy to hear that you find the app helpful and that Tiana was able to assist you quickly. We appreciate your feedback regarding the German translation and will continue to improve it for a better experience.
If you have any other questions or need further assistance, feel free to reach out. We're here to help!
Was struggling to get the judge.me to connect but thanks to Hana this was solved. Awesome support
I ran into an issue while setting up and Tiana took over at the end of anothers shift and was quick to respond and help. Still waiting on a respond from tech support on my original issue.
Thank you for sharing your experience! We're glad to hear that Tiana was quick to respond and assist you during the setup process. We truly appreciate your patience as our tech support team continues to look into your original issue.
If you need any further assistance in the meantime, feel free to reach out.
Thank you again for your understanding!
Overall great app. Customer service is quick, responsive and personable (thanks, Prakash!)
Sometimes the POS integration is a bit buggy, but Shopify makes so many updates I imagine it's hard to keep things running smoothly. Love their new analytics, it seems like this team is working very hard to expand the app's capabilities.
Thank you so much for the great review, Sound Homebrew Supply Team! We're thrilled to hear that you're enjoying the app and finding our customer service helpful, especially with Prakash's support!
We appreciate your understanding regarding the POS integration. As you mentioned, with Shopify's frequent updates, we are constantly working to ensure everything runs smoothly. We're glad you love the new analytics, and rest assured, our team is continuously working to expand the app’s capabilities even further.
If you ever run into any issues, feel free to reach out. Thanks again for your support!