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It's meant to give the user 100 points on sign up and it doesn't do this. Chatted with helpful customer service and apparently the visitor can redeem the points on checkout...but on their account it shows 0 points, so they don't know they have to check out! It just looks like it doesn't work. Have had to uninstall on this basis, but otherwise was quite pleased, good opportunity to rebrand and online chat function was good too.
Hi,
Thank you so much for taking time to give us an honest review. That helps us improve our service better for you and other customers.
Our support team made a test and still saw the points added for Signup action. Please refer to this screenshot: https://imgur.com/a/dbkiQ3Y
At AVADA, we want nothing more than your success and satisfaction. Please check your mailbox for further update.
Thank you
Daisy
Great app, does everything I need and the support team were amazing resolving some of my own custom tweaks.
Excellent customer service! Associate was quick and attentive to my needs. Awesome experience, Thank you!
i just install the app so i am looking and check so as per servcice it is good. and for the price it is also looking good
I'm about to start using the Rewards program and I have got nice support from Hana, she is a great person.
This is a very very bad experience for me with the app. Reasons for 1-star review:
- The app still has some UI bugs (even in the demo store). And the open with hash URL did not work when put it in the store navigation (I had to reload the page to get the widget opened).
- I granted permission for their developer to fix the bugs. And this is when things got really bad. First, they turned on "Auto open the widget" without my approval. The referral pop-up also automatically appeared with a bug that stopped customers from exit the annoying pop-up.
- And yesterday, they edited the header.liquid file in my theme. The edit made customers unable to click "Add to cart". This damaged my business. I cannot take it anymore.
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The support is responsive. But their tech support needs improving.
Instant support and solution are given by Candace.
This reward point application more useful.
Thanks, Candace
I have just added this app to my store. It offers a lot for a free app, so I am looking forward to the benefits.
Esther was very helpful within the first few minutes of me setting up the loyalty program and helped me troubleshoot things as well as enabled some features for my store. Very kind and would highly recommend.
Good graphics
Super customer Support I think it is a good concenpt and customers do come back to use the points and to save money.