Değerlendirmeler (1.959)

Toplam puan
4,9
Puan düzeyi başına sayılar
  • Puanların %95 oranındaki bölümü, 5 yıldıza sahip
  • Puanların %3 oranındaki bölümü, 4 yıldıza sahip
  • Puanların %0 oranındaki bölümü, 3 yıldıza sahip
  • Puanların %0 oranındaki bölümü, 2 yıldıza sahip
  • Puanların %1 oranındaki bölümü, 1 yıldıza sahip
21 Aralık 2024

Great app for loyalty points. A lot of features and the free version offers more than enough possibilities to see if it fits your store.
Their customer support is fast and always happy to help.
Today I received some help from Hana with upgrading our limit on transactions.
Within 5 minutes it was solved and Hana even took the time to check up on our settings to see if its all set up properly. Thanks Hana!

Macky's Pet Care
Hollanda
Uygulamayı kullanma süresi:11 ay
29 Ocak 2025

The Joy Loyalty App is a game-changer for our store! It's super easy to set up and helps us reward our customers effortlessly. The features are well-designed, and it integrates smoothly with Shopify.

A special shoutout to Hana from the support team—she was incredibly helpful, quick to respond, and went above and beyond to assist us. If you're looking for a reliable and user-friendly loyalty program, this is the perfect app. Highly recommend!

Alpino
Hindistan
Uygulamayı kullanma süresi:1 yıldan fazla
2 Şubat 2025

Whoever they got to help us get everything set up and working are just amazing people. They not only answered every question but literally kept asking me if they could set all of the different benefits of their App up in my store! I am now just so excited to start using it. This company will get you completely set up and quickly running!

Skullz & Hides EDC Leatherworks Co.
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 1 ay
4 Aralık 2024

We had an issue that the widget popup doesnt show properly and it was behind the header, thanks to the professional and prompt support from Abby and Raymond , the issue was resolved. Keep up the great service you offer!

MISMO.BG
Bulgaristan
Uygulamayı kullanma süresi:Yaklaşık 2 yıl
11 Aralık 2024

This is a great app! My customers love it and it has brought me in quite a bit of sales so it's a win win! I love when I can make my customers happy and Joy does that. Also, I reached out to support today and Audrey was so very helpful and made sure everything was just right. She also had an awesome personality and felt more like a friendly chat than a boring professional one. 10 stars for Audrey! And Joy!

Fallopian Tube Formula
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:4 ay
23 Aralık 2024

Really good app and Abby from their Customer Service team has been really amazing and helped me set it all up and answered all queries I had.
Thank you!

Sublimation Blanks UK
Birleşik Krallık
Uygulamayı kullanma süresi:Yaklaşık 1 yıl
15 Aralık 2024

I’ve been using the Joy app for loyalty points and rewards, and it has exceeded my expectations in every way! Setting up the program was a breeze, and the customization options are fantastic – I was able to easily align it with my store’s branding.

My customers love earning and redeeming points, and the app makes the process seamless. It's been a great way to encourage repeat purchases and boost customer engagement. The analytics and reporting features also give me valuable insights into how the program is performing.

A special shout-out to Damian from customer service, who has been incredibly helpful. Whenever I’ve had questions or needed assistance, Damian has been prompt, professional, and went above and beyond to ensure I was taken care of.

Overall, the Joy app has been a game-changer for my store’s loyalty program, and I highly recommend it to anyone looking to boost customer retention with an easy-to-manage rewards system!

Hobby Corner Egypt
Mısır
Uygulamayı kullanma süresi:5 ay
26 Aralık 2024

Had great experience so far. Seems to have great features in free plan compared to other loyalty apps. Great support from Audrey and Andrew.

THE EUPHORIKA
Birleşik Krallık
Uygulamayı kullanma süresi:7 ay
22 Aralık 2024

I have just setup the app so I do not know how it functions yet. I did run into some setup issues and Hana immediately corrected the issue. great customer service.

Great Land Bracelets
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:6 ay
19 Aralık 2024 tarihinde düzenlendi

Hello Team,

I am writing to urgently address an issue regarding our subscription. We have been using this plugin since June, but after that, we did not utilize any of the features of the app. Unfortunately, we overlooked canceling the subscription, resulting in a charge. Could someone please assist in processing a refund for this?

Looking forward to hearing your response on this.

Update- The case was promptly looked into and resolved. Thank you

Robocraze
Hindistan
Uygulamayı kullanma süresi:1 yıldan fazla
Joy Loyalty (by Avada) yanıt 21 Kasım 2024

Hi there,

This is Liz from Joy Support Team. Thank you for reaching out and sharing your concerns regarding Joy app's billing. I’d like to provide further clarification regarding the billing and status of the app.

1. Free vs. Paid Plans:
Our app offers both Free and Paid plans (Pro, Advanced, and Enterprise). Your account was on the Pro plan ($29 monthly), which includes advanced features. While deactivating the app may limit its functionality, it does not automatically revert to the Free plan or stop charges.

2. App Billing and Deactivation vs. Uninstallation:

While the app may have been deactivated on your store, it was not uninstalled and the charge was not canceled. Shopify’s billing system considers an app to be in use as long as it remains installed on the store, regardless of whether its features are actively used or deactivated. To stop subscription charges, the app must be uninstalled from your store.

Here is a document on the app's charges for your reference: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps

3. Clarification on Deactivation:
Deactivating the app disables its functionality on your storefront or admin but does not sever its connection to your Shopify store. This preserves your data and configurations for future use and keeps the app available for reactivation.

4. No Transactions Recorded:

We’ve reviewed the app’s activity on your store and confirmed that there were no transactions during the specified period since this May 2024. However, as you were still on the Pro plan and the app was installed, subscription charges were generated by Shopify.

I hope my explanation clarifies any confusion. And I've sent a follow-up email to your email address.

Hope to hear from you soon!

Best regards,
Liz
Joy Support Team

Update 21/12/24:
We're pleased to hear that everything has been resolved. Should you have any further questions, don't hesitate to reach out at any time.