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Fantastic app, so straightforward!
Great service, very quick in assistance!
happy with the serivce,
was struggling with an upload so needed help which is got!
Perfect app that works really well. I would 100% recommend it for your store if you're looking for an easy to use app.
Thank you for your wonderful app and customer service! Felix from the Support team walked me through the Onboarding process today with Judge.me In 5 minutes, we successfully installed the app and he listened to my special needs and introduced me step by step to how I should transfer my current reviews from Thai and Asia marketplaces with the local language even though I use their free version. I should installed your app earlier You made my day.
I love Judge.me. Customer support is always super quick and helpful. Thanks team!
Great application especially the customer support system.
Very helpful and fast customer service at 12:30am in the middle of the night. Greatly appreciate the speedy service.
Thanh has been amazing! Like, she help me out in every way possible. Whether it's advice, lending a hand, or just being there to guide me. Very good support!
Andrew assisted me he's very responsive and patient , he helped and assisted me in every way possible 10/10 service wise he's one of the best for customer service employees.
Updated. Did not have a good experience w/ their support. They tell you if your reviews are real or not and make you prove it, which isn't cool considering their agents are random people overseas with no authority or eduction surrounding your company history. Will give them a couple more stars becuase they reached out and tried to help. The interface is decent at least.
Thank you for letting us know about your issue and sorry for the frustration.
Judge.me prides itself on being a trusted review platform and we have a strict authenticity policy. We automatically verify reviews based on detecting historical order information from Shopify, and our customer support team will verify reviews collected from other sources (e.g. imported reviews or from the web) as long there is evidence that the reviews are associated with a genuine purchase or order from your store. The process is easy - simply send us a screenshot with the relevant orders. That said, you are free to disable this feature if you prefer (we have also done this for you).
We're sorry to hear that our customer support agents weren't able to address your concern adequately. We do have agents located all across the globe who are well versed on our products and features to be able to provide timely customer support. Our customer support team has reached out to you and we are available to help and will be following up on your concerns.
Look forward to connecting soon!