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I hoped it will make it easy to import reviews from Etsy, Trustpilot and eBay (and maybe Google Shopping and Amazon too if we needed) but all I can see is some unknown integrations (for us in the UK at least) or the possibility of doing it manually via CSV.
I suppose Judge.me is more like a Trustpilot competitor and not really focussed enough on bringing in reviews from other platforms and marketplaces as well, despite the customer support insisting that thats their best feature.
There is a way to read Etsy reviews as long as we also install the paid Shuttle app which we don't need as we do already integrate with Etsy via Shopify Marketplace Connect.
In comparison, the Fera Product Reviews App makes it fairly easy to import the JSON file with reviews we download from Etsy.
Fera also imports easily our reviews from Trustpilot and Google Shopping which Judge.me claim are covered by copyright.
While for eBay and Amazon, despite the same copyright excuse, the Opinew Product Reviews App UGC can also import easily our reviews from these marketplaces.
It is a shame though that none of these apps can do the job fully and properly. :(
The Judge.me chat support person told me that we can import the reviews manually via CSV and do it easily with their AliExpress integration. But we're not interested in AliExpress at all while apps like this are meant to help towards automating things not doing manually. I can get ChatGPT to write for me the code for my own app and do it manually...
This app is not for us at all and I'm frankly disappointed given the many positive reviews but I'm taking it that most people use it the same way we use Trustpilot.
Thank you so much for your detailed review! We understand the importance of centralizing your reviews from different sources to your Shopify store.
Unfortunately, as our agent mentioned, a lot of these marketplaces (Amazon, Trustpilot,...) claim copyright on their reviews, and while it's still possible to import them, it's always best to be cautious.
Having said that, our team is in the process of making it easier to import from platforms without copyright concerns. We'll first start with accepting JSON file from Etsy and expand from there.
We have reached out to you to discuss this further and we would love to hear more of your feedback on how we could improve this to benefit you and other merchants.
I can only change 30 charakters so i cant translate reviews by myself and the aliexpress translator is trash
We're sorry to hear about your frustrating experience. The reason for the 30 character limit for edits is to ensure that reviews can't be modified to maintain the authenticity of the reviews. This is in accordance with Shopify's guidelines as well.
Unfortunately, for reviews imported from AliExpress, they are automatically translated by AliExpress. That said, our team has reached out to you for a solution to ensure that the accuracy of the reviews are maintained. We hope this helps! Please let us know if you're encountering further issues and we will be ready to help!
So far everything looks great. We just installed the app, so time will tell of course. Support was extremely fast and helpful when I ran into a snag during the install.
*Update 1/4/24*
Woke up this morning and 817 reviews were duplicated on our website 23 hours ago. Contacted support and Mohamed was absolutely infuriating. He tried pushing the blame on to us for importing the reviews. We have literally been driving for the past two days and have not made any changes to our website or any of the apps installed. He kept telling us to turn off the Shop App syndication setting. Fine, that will remove the duplicates. BUT that will also prevent any new reviews collected by the Shop App from being published. So why, all of a sudden yesterday, did the Shop App syndication become a problem? And why would you try to push the blame on the customer? Nothing was changed on our end.
Hi there, thank you for your feedback.
Our team has been looking into the issue and was able to find the root cause. Both the reviews from Shop App and from Judge.me should be showing normally now, without duplications.
Our apologies for the duplicated reviews and for making you feel like it was your fault. We will make sure this won't happen again.
It's not good. I had to uninstall this app, and the reason for this review is they are still charging me. So I'm not happy and I want my money back.
The support is good, but some of the features are extremely limited.
Paid for the first month and probably wont renew, there is no way to customize the colors of the panels. would be so easy to implement and it fell short
I am really Not liking this app, it doesn't offer the best features in the free version, and it is not as simple as people are saying it is
Hi there,
Thank you for your feedback.
Would you be so kind and let us know which features you're looking for?
We're also in the process of redesigning the UI of our app, which will be much simpler and more efficient to use.
We'll also be happy to guide you through all the features. Our team has sent you an email to follow up. Looking forward to hearing back from you soon!
i havent figure how to add review to my shopify
Hi there,
Thank you for your review.
Are you looking to import reviews from AliExpress? If so, you can try out our Judge.me AliExpress Reviews app, which is completely free to use.
For the reviews to show on your store, you can add our widgets using app blocks.
Our team has reached out to you with the detailed steps to import and showcase your reviews. Let us know if we can help out with anything else in the process.
It's getting worse. Not as good as the beginning use
Hi there,
Thank you for your review. Could you also let us know if you're having an issue with certain features?
Our support is available 24/7 and we'd be more than happy to work with you to solve any problems you have.
Please don't hesitate to reach out to us.
I did a few tests and each time the name was automatically changed on the reviews. Why??