Judge.me Product Reviews App
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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I was disappointed with this app as it failed to deliver on the promises made. The features and functionality were not as advertised, leading to a frustrating user experience. Support was unhelpful and slow to respond, making it difficult to resolve issues. Overall, the app did not meet my expectations based on its descriptions and reviews.
Thank you for sharing your feedback. We’re sorry to hear that the app didn’t meet your expectations. We're constantly working on improving the app, especially for multilanguage stores like yours. Hope we can address your concerns soon!
This app support tried 10 different ways to prevent my store have verified reviews due to some ambiguous " rule" while lacking reasonable features to display individual review as verified on homepage , the support was going out their way and out of line to disqualify your store personally, he asked me millions of question like a cop and insist that I prove that I own my own store! Who the f* are you? When I look at some of their reviews, l find they all sound like cookie cutter and one clearly said they are running into an issue but still give 5 star LMAO. fk8ng clown ! There are so many apps there that would never intentionally make their customer's life hard!
We're truly sorry to hear about your frustration with how our agent handled the review verification for your store.
Our verification process is in place to maintain the integrity of reviews, ensuring they remain trustworthy and authentic. However, we understand this process can be cumbersome, and we’re always looking for ways to make it clearer and more efficient.
Our team leads have reached out to you to work toward a solution that suits your needs. If you're open to it, please reply to us anytime. In the meantime, we have also talked to the agent to make sure they won't make the same mistake.
it is randomly sending out product review request even if the request is turned off
Thank you for your review and for notifying us of this issue. Upon checking, the review request has been off and all requests have been skipped, except for 2, which seem to have been scheduled manually. We have reached out to you to see if those are the 2 requests you were referring to, or if you have any other information that could help us investigate the issue further. Looking forward to hearing back!
"I recently cancelled my Judge.mesubscription, but I'm still being charged. I've reached out to their support team multiple times, but haven't received a resolution yet. It's frustrating to continue being billed for a service I no longer use. I hope this issue gets resolved soon."
Thank you for letting us know about the issue and sorry to hear that you haven't received the refund. Upon checking the conversations from our end, we haven't been able to find a related thread. We have reached out to you as well but haven't heard back. In case we reached the wrong contact, please feel free to email us at support@judge.me and we'll sort this out for you!
The app is overly complicated to the point where I couldn’t set it up myself. The tutorial and help sections contain expired links, and the person assisting me ended up messing up my store theme. They couldn’t fix the carousel or the star ratings on the product page either.
This has been the worst Shopify app experience I’ve ever had. It’s frustrating how such a simple concept could be executed so poorly and made unnecessarily complex. I wasted three hours on this and got nowhere.
We’re very sorry to hear about your experience and truly understand how frustrating it must have been. Your feedback is invaluable to us, and we’ve carefully reviewed the situation to address the issues you encountered.
We’d love the opportunity to welcome you back and clarify the miscommunications regarding the customization of the carousel and Google reviews. Our goal is to simplify the process and ensure the app works seamlessly for you.
We’ve already reached out to you via email with detailed instructions and a proposed solution. If you’re open to giving us another chance, we’re here to assist and make sure the app meets your expectations.
AVOID AVOID AVOID AVOID AVOID AVOID AVOID…
You can ask anyone for review so they are not really verified buyer reviews!!!
Not well maintained app, currently 3 versions behind with bugs out of the box. Also not capable of looking up all previous orders, You can’t send request manually, as you get AxiosError: Request failed with status code 422 , If you want to ask for previous orders reviews you have to create a CSV file. Absolutely horrendous and obnoxious app to use.
We're truly sorry for the frustrating experience you had and appreciate the details you provided.
While we do allow merchants to ask anyone for reviews (this helps stores collect feedback from offline sales for example), we make sure to only verify reviews from a buyer.
It appears that your experience is specifically for WooCommerce. The Shopify and WooCommerce versions of our app are separated, and the functionality can differ between platforms. This might explain some of the issues you've encountered. Regardless, we'd love to work with you to resolve any remaining issues.
This app leaves code all over your site when you "delete" it.
Thank you for your feedback. We understand how important it is for everything to work seamlessly when uninstalling an app.
In most cases, if the installation is done via Shopify app blocks, these blocks should be removed automatically upon uninstall. We've reached out to you to check this further. If any remnants were left behind, we’d be happy to help you resolve this very quickly.
Extremely Disappointed with the Poor Customer Service! less that 1 star
I am absolutely shocked by the level of unprofessionalism and poor customer service I experienced with this company. The representative I dealt with was unbelievably frustrating to communicate with. He pretended not to understand me and took forever just to say a few words. It felt like he was wasting my time intentionally!
Even worse, he practically told me that I needed to figure everything out on my own, implying that they don't actually do anything to help their customers. If you don’t understand something, too bad—you’re on your own. I have never encountered such a lack of support and unwillingness to assist in any business. This was truly an eye-opener, and I am beyond disappointed. I will not be recommending this company to anyone. They need to seriously improve their customer service standards. Unbelievably poor service!
We sincerely apologize for the experience you had with one of our agents. This is far below our usual standards and we take full responsibility for the miscommunication and lack of help in resolving your concerns.
On a brighter note, our team is trying to make importing reviews from Etsy easier than ever. We would love the opportunity to make this right and restore your confidence in our app. In the meantime, our team leads have reached out personally to help get all current reviews imported. Hope to hear back soon!
Awful support and constant technical issues. We've been using Judge.me for 3 years across 7 of our Shopify stores, but enough is enough. They misled us into their paid plan with promises of collated reviews across our global stores. Now, they claim a 'technical glitch' is preventing reviews from our Indian store (teacurry.com) from showing on our international store (teacurry.us). It’s been three days of major sales losses, and they remain completely indifferent to our situation. With no solution in sight, we're forced to switch to another review app. Avoid using them for your store at all costs. There are plenty of other providers who won't deceive you with false promises.
Appalling support and endless technical issues. We've relied on Judge.me for the past 3 years across 7 of our Shopify stores, but we're done. They duped us into their paid plan by promising collated reviews across our global stores. Now, they blame a 'technical glitch' for why reviews from our Indian store (teacurry.com) aren’t showing on our international store (teacurry.us). It's been three days of massive sales losses, and they remain completely indifferent to our plight. Still no solution, so we’re forced to find another review app. Avoid using them for your store at all costs. There are plenty of other providers who won't deceive you with false promises.