Judge.me Product Reviews App
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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I had an AWSOME and kind customer service rep once named "Thanh". Then I had the same reoccurring issue that I needed help with a month later, and got connected to a woman named "Zineb" who was very dismissive and short with me as if she could care less. Then I asked her a question, and she then asked me to elaborate just so she could send me a generic copy and paste message that didn't answer my question AT ALL (only five seconds later after I elaborated). Just plain rude to me. Not sure what her issue was. It's almost as IF she had her hopes of catching me trying to verify a fake review because she immediately asked me for proof as if I was lying when Thanh never asked that.. instead, Thanh was just very helpful and kind... . I was trying to verify a REAL customer review... which isn't something that's automatically done, you have to reach out to them to help you do that every single time.
It's not good. I had to uninstall this app, and the reason for this review is they are still charging me. So I'm not happy and I want my money back.
dificil de entender
I am really Not liking this app, it doesn't offer the best features in the free version, and it is not as simple as people are saying it is
Hi there,
Thank you for your feedback.
Would you be so kind and let us know which features you're looking for?
We're also in the process of redesigning the UI of our app, which will be much simpler and more efficient to use.
We'll also be happy to guide you through all the features. Our team has sent you an email to follow up. Looking forward to hearing back from you soon!
I can only change 30 charakters so i cant translate reviews by myself and the aliexpress translator is trash
We're sorry to hear about your frustrating experience. The reason for the 30 character limit for edits is to ensure that reviews can't be modified to maintain the authenticity of the reviews. This is in accordance with Shopify's guidelines as well.
Unfortunately, for reviews imported from AliExpress, they are automatically translated by AliExpress. That said, our team has reached out to you for a solution to ensure that the accuracy of the reviews are maintained. We hope this helps! Please let us know if you're encountering further issues and we will be ready to help!
Paid for the first month and probably wont renew, there is no way to customize the colors of the panels. would be so easy to implement and it fell short
Mucho potencial pero el mismo soporte me comentó acerca de la enorme cantidad de bugs que tiene la app. No se pueden editar las reviews y el traductor no sirve para tu idioma deseado. Mucho potencial pero con esos pequeños errores prefiero pagar Loox. Una decepción.
Thank you for your review! We were adding a new redesign for our app at that time. The redesign brings out many improvements, both UI/UX and new features. However, along with it, there might be some minor bugs, which we've worked on and fixed immediately.
Also, you can import the translation using our CSV file template. If you're happy to give us another go, we'd be thrilled to work with you to achieve this.
Hope to hear back soon!
i havent figure how to add review to my shopify
Hi there,
Thank you for your review.
Are you looking to import reviews from AliExpress? If so, you can try out our Judge.me AliExpress Reviews app, which is completely free to use.
For the reviews to show on your store, you can add our widgets using app blocks.
Our team has reached out to you with the detailed steps to import and showcase your reviews. Let us know if we can help out with anything else in the process.
Many times the comments cannot be synchronized from AliExpress, which is very troublesome and can only be synchronized one by one. My products are too many
Updated. Did not have a good experience w/ their support. They tell you if your reviews are real or not and make you prove it, which isn't cool considering their agents are random people overseas with no authority or eduction surrounding your company history. Will give them a couple more stars becuase they reached out and tried to help. The interface is decent at least.
Thank you for letting us know about your issue and sorry for the frustration.
Judge.me prides itself on being a trusted review platform and we have a strict authenticity policy. We automatically verify reviews based on detecting historical order information from Shopify, and our customer support team will verify reviews collected from other sources (e.g. imported reviews or from the web) as long there is evidence that the reviews are associated with a genuine purchase or order from your store. The process is easy - simply send us a screenshot with the relevant orders. That said, you are free to disable this feature if you prefer (we have also done this for you).
We're sorry to hear that our customer support agents weren't able to address your concern adequately. We do have agents located all across the globe who are well versed on our products and features to be able to provide timely customer support. Our customer support team has reached out to you and we are available to help and will be following up on your concerns.
Look forward to connecting soon!