Judge.me Product Reviews App

Utilizzavo quest'app da anni con tantissimi e-commerce. Dopo vari aggiornamenti e un anno che non svolgo commercio online, sono tornato e l'ho nuovamente scaricata per il potenziale che AVEVA.

Ora è tutto a pagamento, dal loro logo nell'email (di richiesta recensioni) fino al comando più basilare, come il titolo di un email. Poi le funzioni sono diminuite, non è più possibile inserire recensioni dalla home, un cliente che acquista 10 pezzi, non può e non vorrà mai inserire 10 recensioni, a meno che non sia un amico! Questo va a discapito nostro, proprietari di negozi online.

Contattato più volte l'assistenza, in 3 persone non hanno potuto effettuare nessuna modifica perché l'app funziona solamente così, quindi la utilizzi o la disinstalli. Ho optato per la seconda.

app is terrible. cannot detect duplicate reviews on import. cannot bulk delete reviews. cannot even delete data by uninstalling the app. only thing you can do is email them and they do it manually. don't have time for that.

free vertion no worth it

One of the worst app ever. After installing this, my seo dropdown and it leaves its remaining codes in the web which slow the proformance and down the seo of the web.

I pay for this app every month and they won't add the verified badge to newly imported reviews. So now my site has some reviews that say verified and others that do not which does not look good at all. One star

UPDATE: 3/17/2024 I've been using this app since 2020, not sure why its showing differently. Anyway, yesterday I had a small issue that required me to contact support yesterday. While that got resolved, I asked if they would look at my settings to see if there is anything they recommend. They noticed my email to remind customers that their discount code for leaving a review was turned off. I spent the time to design the email and turned it on and immediately got email after email (copies of the emails customers received) and the same problem I posted about 4 years ago persists!) Each review a customer leaves ( I had my emails set to show up to 6 products per order) and if they leave a review for all 6 products, they receive SIX different emails thanking them. AND another SIX emails reminding them that each of the discount codes will be expiring. Irresponsible email marketing for sure. Knowing this, I have only one option, to limit the customer to only one review so that Judge.me stops SPAMMING my customers. So frustrated. Outsourced customer service suggested I get a different app. While I love this app for many reasons, I can't overcome this issue which is HUGE!

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Update: My customers are being spammed by Judge.me

My review requests are set up to allow customers to leave multiple reviews for in their order (in my best interest as the seller because I can get several different product reviews from one customers order. Obviously)

Today, Judge.me sent three different discount codes to the same customer. One for EVERY review they left...instead of one email with one discount code, the customer got bombarded with several emails and several different codes (NOT GOOD FOR ME!)

I contacted customer service to see what I did wrong. They said they don't currently have a way to stop this from happening but I can suggest it by sending an email to https://judgeme.featureupvote.com/ this should be done automatically by customer service when a customer encounters an issue. We all know how limited our time is.

I've lowered my review from 5 stars down to 1 because of this issue. The app seems to be working perfectly in all other ways but this a huge issue SPAMMING customers is a sure way to leave a bad impression!

I'll adjust my star review when this issue is fixed. My only other option is to limit customers to one review per order. This customer left three reviews for their order so we can clearly see, we want the customer to be able to leave reviews for multiple items in their order, just don't want them to be spammed. One discount code per order is perfectly acceptable and likely expected by the customer to receive a single reward in this case as well.
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ORIGINAL REVIEW: I'm super happy I switched from another app, I should have done it sooner! The integration was really easy and the questions I did have were answered very quickly. Customers are already responding to the review requests. Today I set up the rewards portion and know that I'll be getting even more engagement because of that. Very happy so far!

Update mid-2024: Still the same issues after 3 years.
I have been using this app for almost 3 years now, it is good for stores with only one language but it seriously lacks multilingual features:
- product names are not translated (in both email and widgets)
- product urls are not translated (in both email and widgets)
- shop urls are not translated (in both email and widgets)
- coupon email is not translatable
- verify email is not translatable
- reviews can not be translated
Shopify Multilingual APIs have been released almost 4 years ago. It is definetely time to upgrade this app to support these APIs completely or we will continue to loose potential reviews or also sales (from coupon email because they are not translated, but they are only on the main language).

For example, if I send you a request review email in French, and the customer sees the English product title, you are obviously getting zero reviews... this is crazy after so many years and after all the money I gave for this app!

It just doesn't work.

don't use this app ,it's terrible, don't use this app ,it's terrible don't use this app ,it's terrible

I've had this app for a year and suddenly nothing works. Unless I pay for more than I need. My biggest problem is that the app wants me to update but the details raise red flags. Why do you need a customers phone #….I don;t ask for it. And why location details? That has nothing to do with a review. you just seem to be gathering data from my customers for some reason that isn't pertinent to the focus of the app. WHY? there is not place to get answers. I had a problem last month and never got a solid answer but I had to do other work, so havn't pressed. I need a place to go to find out how this app that worked a t first is now so messed up it is useless. Plus you give me no options for WHAT data I will allow you to collect. You don't need my customers IP address, unless you are working for the government. Get some decent answers that are easy to find and implement or I can't recommend.