Judge.me Product Reviews App
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Since last month, their system has been malfunctioning. I selected the option to send review invitation emails only after an order is marked as delivered. However, they sent those review invitations before the packages were actually delivered. As a result, my store received a large number of negative reviews from customers.
What is even more unprofessional is that when I contacted them and asked their technical team to fix the issue, they even got my store address wrong.
If this happens again, I do not think I will continue using them. This is an extremely unprofessional company.
Using Judge.me across 24 Shopify stores exposed serious limitations in a multi-market setup.
Key issue:
You must choose between:
• syncing reviews across stores (Shopify Store Review Sync)
• or retaining the ability to pin reviews
You cannot have both.
For us, both are essential — sync enables scalability, while pinning directly impacts conversion.
Additionally, support has been unresponsive for nearly a month on a blocking issue.
At this scale, this is a critical gap that makes the solution difficult to rely on for multi-store operations.
We are currently evaluating alternative solutions.
No se puede desactivar la opción de reseñas anónimas, eso no le sirve a los ecommerce. Uno necesita que los clientes que te dejan un comentario al menos pongan el nombre.
If you are running an Etsy store (with multiple listings) and want to import your reviews look at alternative reviews apps as the integration/import is lacking essential features.
Support was not helpful.
Thank you for your feedback, and we’re sorry the Etsy import experience didn’t meet your expectations. You’re correct that our current Etsy integration imports reviews from one listing per SKU, and rating-only reviews aren’t supported in imports. We understand how this can be limiting for stores that use multiple Etsy listings sharing the same SKU, especially when it affects the total number of reviews displayed.
We reached out privately to explain these limitations and discuss possible workarounds, including attempting a structured manual import using your Etsy export to consolidate reviews where possible. We also shared your case with our Product team so they can evaluate improvements to the integration.
We appreciate you taking the time to raise this, feedback like yours helps us improve the product and better support merchants using Etsy alongside Shopify. If you’d still like help exploring the manual import option, we’d be happy to assist.
Terrible customer service. I have 35.000 reviews in my store and syncing from Etsy keeps stopping in the middle. It has been a week. They tell you they will send you an email. No emails. Nobody really knows whats going on. You cant talk to a technical team.
Do not instal if you’re having better review apps. This app does not clean up after de-installing, creating havoc throughout your site!
I am using a review app that is acknowledged and respected through the world. judge.me was not the right one for my store. Now we have at least a week of cleaning up of their mess. mail Judge.me directly: "Your app was uninstalled but left code in 125+ products causing 1,033 SEO errors. Provide a cleanup solution that does NOT require reinstalling and granting data access. This is your responsibility as the app developer."
Thank you for raising this concern. After reviewing the case together, it appears the issue was related to your cached data from December, which caused old Judge.me files to still appear in scans even though the app had already been uninstalled. As you confirmed, once the cache was refreshed, the files were no longer present.
Judge.me installed via modern Shopify App Blocks does not normally leave code behind after uninstalling, but we were happy to investigate this with you to ensure everything was clean.
We appreciate you taking the time to confirm the resolution with us, and if you ever have any questions in the future, our team will be glad to help.
They put reviews that are not related to my products, services or store and trying t put reviews customers let me is so hard to upload or convert.
We’re sorry to hear about your experience. Judge.me does not add unrelated reviews to stores, so we’d really like to investigate what happened in your case.
We’ve reached out privately to better understand why certain reviews appeared unrelated and why importing your own customer reviews felt difficult. In many cases, this can be related to how reviews were imported or mapped to products, and it’s something we can usually resolve quickly once we review the setup.
If you’re open to giving us another chance, we’d be happy to take a closer look and make sure everything is correctly configured for your store.
Support uses automated AI responses, and when you ask to speak to a human tells you they can't help you and closes the ticket.
$15 flat fee regardless of order volume felt too good to be true, and it was. You get what you pay for.
We’re truly sorry for this experience, especially not being able to reach a human agent. That should not have happened.
There was a technical issue which led to some messages not being correctly routed from AI to a human agent. We identified and fixed this issue, and the handoff now works as expected. We completely understand how frustrating it must have felt to have your request closed instead of escalated.
Regarding pricing, our $15 flat plan is designed to remain affordable regardless of order volume, and many high-volume stores use it successfully. That said, pricing only feels fair if the support and product deliver real value, and in your case, we clearly fell short.
We’ve reached out privately to apologize and offer direct assistance with the Shop App review discrepancy you mentioned. If you’re open to it, we’d genuinely appreciate the opportunity to make this right.
Al principio funcionó bien, ahora es totalmente desagradable. Pagamos una mensualidad que durante 1 mes entero no estuvo funcionando los Widgets de la app, nos contactamos con soporte y sólo nos daban vueltas sin solucionar el problema. Nos derivaron al equipo de solución de problemas y más vueltas todavia sin darnos solución alguna a los problemas que tuvimos con que se vieran las reseñas en la pagina que estaban totalmente desaparecidas, literalmente no aparecía nada por más de tener todo bien configurado. Pésimo servicio de atención y resolución de problemas. No lo recomiendo.
Lamentamos muchísimo la experiencia que tuviste y entendemos totalmente tu frustración, especialmente al tratarse de un servicio de pago y con impacto directo en tu tienda al desaparecer las reseñas.
Tras investigar a fondo, identificamos un problema específico que afectaba a algunas tiendas en Argentina, causando que los widgets no se mostraran en el storefront. Este error ya fue corregido, y te contactamos por email para informarte y ofrecerte ayuda inmediata para verificar que todo quedara funcionando correctamente.
Aun así, sabemos que el retraso y las vueltas que tuviste con soporte no estuvieron a la altura. Gracias por compartirlo: tu feedback nos ayuda a mejorar nuestros procesos y evitar que algo así vuelva a ocurrir. Si decides darnos otra oportunidad, estaremos aquí para acompañarte y asegurarnos de que quede resuelto de principio a fin.
Does not pull in my etsy reviews. Always says no reviews.
We’re sorry to hear about your experience with the Etsy sync. When reviews show as “0,” it’s usually related to how products are matched between Etsy and Shopify, specifically, the SKU needs to match exactly on both sides for reviews to be imported.
We reached out privately to help investigate your specific case, but since the app was uninstalled, we no longer have access to your data to check what caused the issue.
If you’re open to giving it another try, we’d be happy to personally assist you step by step to make sure the sync works correctly.