Recensies (34.969)

Algemene beoordeling
5
Cijfers per recensieniveau
  • 98% recensies zijn 5 sterren
  • 2% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 0% recensies zijn 1 sterren
1 oktober 2024

I am still waiting for a solution to the manual review request issue not allowing me to select a date of purchase to submit a review request to my customers.

I received instructions to send request which I have been doing for years vs a solution for the date holding up the request from being submitted. I explained again in a second email with no response.

Sensuous Aromas Fragrances
Verenigde Staten
Bijna 3 jaar gebruiken de app
4 augustus 2024

Awful support and constant technical issues. We've been using Judge.me for 3 years across 7 of our Shopify stores, but enough is enough. They misled us into their paid plan with promises of collated reviews across our global stores. Now, they claim a 'technical glitch' is preventing reviews from our Indian store (teacurry.com) from showing on our international store (teacurry.us). It’s been three days of major sales losses, and they remain completely indifferent to our situation. With no solution in sight, we're forced to switch to another review app. Avoid using them for your store at all costs. There are plenty of other providers who won't deceive you with false promises.

TEACURRY
India
Meer dan 3 jaar gebruiken de app
4 augustus 2024

Appalling support and endless technical issues. We've relied on Judge.me for the past 3 years across 7 of our Shopify stores, but we're done. They duped us into their paid plan by promising collated reviews across our global stores. Now, they blame a 'technical glitch' for why reviews from our Indian store (teacurry.com) aren’t showing on our international store (teacurry.us). It's been three days of massive sales losses, and they remain completely indifferent to our plight. Still no solution, so we’re forced to find another review app. Avoid using them for your store at all costs. There are plenty of other providers who won't deceive you with false promises.

TEACURRY
India
Meer dan 2 jaar gebruiken de app
4 augustus 2024

Terrible support and constant technical issues. We've used Judge.me for the past 3 years across 7 of our Shopify stores, but we've had enough. They tricked us into their paid plan with promises of collated reviews across our global stores. Now, they blame a 'technical glitch' for why reviews from our Indian store (teacurry.com) aren’t appearing on our international store (teacurry.us). It’s been three days of significant sales losses, and they remain completely indifferent to our situation. Still no solution, so we're forced to find another review app. Avoid using them for your store at all costs. There are many other providers who won't deceive you with false promises.

Buddha Natural
India
Meer dan een jaar gebruiken de app
24 september 2024

We have been using this app for the past few months. We turned off automatic review request emails, since we didn't want to send review requests to everyone. At first, everything worked however for the past 1 months, we have not been able to send review requests manually. No solution so far..

Hamvay-Láng
Hongarije
6 maanden gebruiken de app
31 augustus 2024

Extremely Disappointed with the Poor Customer Service! less that 1 star

I am absolutely shocked by the level of unprofessionalism and poor customer service I experienced with this company. The representative I dealt with was unbelievably frustrating to communicate with. He pretended not to understand me and took forever just to say a few words. It felt like he was wasting my time intentionally!

Even worse, he practically told me that I needed to figure everything out on my own, implying that they don't actually do anything to help their customers. If you don’t understand something, too bad—you’re on your own. I have never encountered such a lack of support and unwillingness to assist in any business. This was truly an eye-opener, and I am beyond disappointed. I will not be recommending this company to anyone. They need to seriously improve their customer service standards. Unbelievably poor service!

CREATIONS BY TG
Verenigde Staten
7 maanden gebruiken de app
Judge.me heeft geantwoord 9 september 2024

We sincerely apologize for the experience you had with one of our agents. This is far below our usual standards and we take full responsibility for the miscommunication and lack of help in resolving your concerns.

On a brighter note, our team is trying to make importing reviews from Etsy easier than ever. We would love the opportunity to make this right and restore your confidence in our app. In the meantime, our team leads have reached out personally to help get all current reviews imported. Hope to hear back soon!

4 augustus 2024

Appalling support and endless technical issues. We've relied on Judge.me for the past 3 years across 7 of our Shopify stores, but we're done. They duped us into their paid plan by promising collated reviews across our global stores. Now, they blame a 'technical glitch' for why reviews from our Indian store (teacurry.com) aren’t showing on our international store (teacurry.us). It's been three days of massive sales losses, and they remain completely indifferent to our plight. Still no solution, so we’re forced to find another review app. Avoid using them for your store at all costs. There are plenty of other providers who won't deceive you with false promises.

Ivory Natural
India
9 maanden gebruiken de app
1 juli 2024

why i didnt have enabled button

gadget galaxy
Pakistan
Ongeveer 2 maanden gebruiken de app
Judge.me heeft geantwoord 5 juli 2024

Thank you for your review! Since we couldn't find a previous conversation with you and the app was also uninstalled a few months back, could you let us know which button are you looking for?

Our team has reached out to you to clarify your concern. Hope to connect soon!

2 september 2024

I'm extremely disappointed with the Judge.me Product Reviews App, especially after my recent experience with their support team. After Abraão ran some code on my Shopify store, a significant portion of my product images were removed, leaving my store in a complete mess. To make matters worse, he acted like nothing had happened and offered no solution to fix the problem.

To add insult to injury, his manager Carlos was even worse. I showed him video proof of how my store looked before his staff messed it up, and he kept playing it off like nothing happened. This experience has been incredibly frustrating and has caused serious disruption to my business. I would not recommend this app to anyone, and I certainly won't be using it again. Proceed with caution if you value your store's integrity."

LuxNovaHub
Verenigde Staten
Ongeveer 14 uur gebruiken de app
Judge.me heeft geantwoord 9 september 2024

We understand how frustrating it must have been to encounter these issues, and we apologize if our communication and support were not as helpful as they should have been.

We would appreciate the opportunity to discuss this with you further and do everything we can to help resolve the matter. Please feel free to reply to our email, and we will prioritize your case immediately.

29 juni 2024

The default translation is not at all accurate for the free program app and you cannot change it

Nitzi.ro
Roemenië
9 dagen gebruiken de app
Judge.me heeft geantwoord 2 juli 2024

Thank you for your suggestion about our Romanian translation. We have just pushed a fix for that to reflect the correct translation. Our team has reached out to let you know the result. Looking forward to connecting and listening to your feedback!