Judge.me Product Reviews App
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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Moving away from judge.me has been a nightmare. They make it so that you can't leave, since they won't give you anything other than customer's email and review. This makes matching reviews to order IDs and product IDs almost impossible if you have thousands of reviews.
They have repeatedly declined to provide any support for the reviews export.
Larger businesses should stay clear away from judge.me. You will regret working with them once you decide to explore more robust options and they try to keep you against your will.
We're genuinely sorry to hear about your experience transitioning away from Judge.me.
While our export file doesn't have Order IDs (our team will be looking into this improvement), we do include Product IDs and Product Handles for each review. That said, we understand that mapping large volumes of data can be challenging and we’re glad to share that we were able to work together and make the export work to your preferences. Really appreciate your patience and collaboration in the process!
I am having a hard time personalizing the reviews, and getting a direct link to share with customers for reviews. I don't this app is user friendly and it lacks a lot of basic functionalities I would expect to have a better experience collecting reviews from customers.
Thank you for taking the time to share your feedback. We're sorry to hear you're having trouble with personalization, we'd be more than happy to assist you with this.
Regarding sharing review links, this feature is available, and we actually sent over a detailed email to guide you through the process. If you’re open to it, we’d love to help further! Just reply to our email whenever it’s convenient, and we’ll make sure you get the most out of our app.
We've usually had good experiences with the Judge.me app. Easy to use, affordable, responsive customer service. However, they are currently having an issue - the Judge.me reviews are not properly syncing to Shop App reviews; only random reviews are synced - which has brought our Shop App review average to 2.5 stars.
Reached out to Shopify & the app support team. Shopify can't do anything, and app support said they are having problems with this right now but have no ETA on a fix.
This is damaging to the business's reputation and sales, to say the least. Unfortunately, it's one of the problems that should NEVER happen with a review app.
Thank you for your honest feedback. We're truly sorry for the impact this syncing issue has had on your business, we completely understand how critical reviews are to your reputation and sales.
We have been working on a fix to make sure reviews will be synced properly to Shop App. We have reached out to you to make sure we're looking at the right listing and the right reviews. Hope to hear back soon!
Thanks again for your past support and for bearing with us through this.
The lack of adaption for businesses is not only disappointing, it's insane. I'm so confused at the thousands of positive reviews here.
After reaching out to support as to why it's required that someone leaves;
- A title for the review
- Their full name
- Their review
- Their email
And explaining that it's more important to capture reviews than make it a multi-step process (friction heavy) for someone to leave a review, here's the "response" from Andrew:
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"Our logic dictates that without an email, we are unable to send a confirmation email after a review has been submitted on our website."
Firstly, it's not your website. It's ours. Judge.Me should not have access to our customers data, and nor should they dictate how their customers operate their own eComm sites.
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"This is necessary in order to verify the authenticity of the review. As our website does not have any restrictions on who can leave a review, the verified badge is crucial in ensuring the credibility of the reviews."
Again, Judge.Me does not get to dictate how we verify reviews. Businesses have their own processes (i.e. tracked emails, using our own email apps).
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"Therefore, we kindly request that an email be provided in order to proceed with the review process."
Yet again, Judge.Me does not get to force OUR customers on OUR websites to provide information a) we ALREADY HAVE and b) adds time to leaving a CRITICAL review.
Uninstalled.
EDIT/UPDATE: They asked me to continue a conversation to see what "solution" they copy/pasted information from their terms and conditions/compliance. So, rather than actually trying to help, they intentionally wasted more of my time and treated our small team like idiots.
Thank you for sharing your detailed feedback. We're really sorry to hear about your frustration, and we completely understand where you're coming from.
Our platform does require an email for review submissions to ensure accurate and verified reviews. While the email field cannot be made optional by default, we do value your privacy and control over your customer data and can discuss potential workarounds to streamline this process for your business. However, these workarounds come with some setbacks. Our advanced team has reached out to you to make sure you’re comfortable with those details before proceeding.
The customer support is abysmal. For nearly two months we can't get this app debugged and working properly. They just say issues have been sent to the development team and they are working on it...with automated emails constantly saying the same thing. Meanwhile they are charging us a monthly fee for something that isn't even working or live on our site because they are mismatching several customer names with existing reviews.
If you expect any support, use another app. I don't know why Shopify even partners with companies like this. It's a waste of everyone's time. I'm absolutely shocked that this app has so many 5 star reviews. My only thought is that they must have been bought or incentivized.
We’re very sorry for the frustration this has caused. We fully understand your concerns and agree that your experience should have been better as we did not meet the high standards that we strive for.
The issue you refer to is a confirmed bug, and our team is actively working on it. We’ve reached out via email with more context and to stay in close contact as we work toward a resolution. Thanks for your patience. We truly appreciate it!
Was using the app on the free version, everything was fine. Then I wanted some extra features so I upgraded and paid the $15USD. i wanted to stop paying the $15 and revert to the previous version but the snakes do not allow you to do this. You have to cancel the App altogether. I find this deceptive and unethical. Shopify do better!
Thank you for your review. We’re sorry for the frustration you faced while managing the plans.
To clarify, you don’t need to cancel the app to go back to the free version. The plan can be downgraded directly from the Plan page at any time. That said, we appreciate your feedback and are working with our team to improve the upgrade/downgrade process.
Our team lead has reached out to assist and ensure the charge is refunded. If you have any further questions, we’re happy to help!
We’ve been using this app for years, and it worked well initially. However, as our number of reviews and products grew, the app began to fail.
Despite reaching out to support, they were unable to resolve the issue. The advanced support team contacted us but didn’t address the core problem.
It’s been days without a solution, and we’re deeply disappointed.
Beware: This app may stop functioning properly as your product and review volume increases!
Thank you for sharing your experience. We sincerely apologize for the frustration this caused.
We have manually updated your product groups, and all reviews should be displaying correctly now. We have also escalated the issue to our developers to implement a fix for it. We'll follow up with you as soon as this is resolved.
1) This app does not provide much control to the store owner. I can't delete or modify a review. A customer can modify their own reviews if they go through the Judge.me website. THIS IS NOT OK. 2) The company "judge.me" emails my customers from a "judge.me" address rather than my store's address. 3) A product reviews app should be invisible to the store owner's customers, meaning that my store should be the public point of contact, not "judge.me." Judge.me fails on this point. I am astonished that this app is so highly rated and, frankly, suspicious whether this apps ratings in the Shopify store are real. 4) No way to test the app without messing up my own store stats.
Thank you for your feedback, and we're sorry to hear that our app didn’t meet your expectations. Let us address your concerns:
(1) and (4): While web reviews cannot be deleted to maintain authenticity and trust, test reviews can be unpublished without impacting the store stats. We’re actively looking into ways to make sure store owners can test out the flow without affecting the store data.
(2) and (3): Our Review Confirmation emails are sent from Judge.me to ensure legitimacy. However, we recognize the value of maintaining your store’s branding and have noted your feedback for future improvements.
Our team has reached out to you to offer some tips and workarounds for these concerns. Hope we can help!
A Business isn't allowed to delete an unjustified review. You have to ask permission to get rid of spam and offensive reviews. It's foolish for a business owner to give that much control to a app developer.
Thanks for your feedback! We understand how important it is to manage reviews effectively. While we don’t offer direct deletion, our Archive feature gives you full control to hide reviews and remove their impact.
Completely deleting reviews goes against Shopify’s guidelines and applicable consumer protection laws, which require a transparent review process.
That said, for any spam or offensive content, our team is always here to help review and take action.
We appreciate your input and are continuously working to improve.
I signed up for what I thought was the free plan as a way to have it installed when I'm set up and ready to start selling. So, imagine my surprise today when I was charged for the premium plan. My website isn't set up completely but I already know which review app I won't use when it is. Thanks for nothing.
We're sorry for the confusion about the plan charges. It sounds like you were on our free trial, which gives access to the Awesome features for a limited time. Once the trial ends, it automatically switches to the Awesome plan unless downgraded to the Free plan beforehand.
We completely understand this might not have been clear, and we'd love to help sort it out. Our team has processed your request, looking forward to hearing back soon!