Judge.me Product Reviews App
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Appalling support and endless technical issues. We've relied on Judge.me for the past 3 years across 7 of our Shopify stores, but we're done. They duped us into their paid plan by promising collated reviews across our global stores. Now, they blame a 'technical glitch' for why reviews from our Indian store (teacurry.com) aren’t showing on our international store (teacurry.us). It's been three days of massive sales losses, and they remain completely indifferent to our plight. Still no solution, so we’re forced to find another review app. Avoid using them for your store at all costs. There are plenty of other providers who won't deceive you with false promises.
I'm extremely disappointed with the Judge.me Product Reviews App, especially after my recent experience with their support team. After Abraão ran some code on my Shopify store, a significant portion of my product images were removed, leaving my store in a complete mess. To make matters worse, he acted like nothing had happened and offered no solution to fix the problem.
To add insult to injury, his manager Carlos was even worse. I showed him video proof of how my store looked before his staff messed it up, and he kept playing it off like nothing happened. This experience has been incredibly frustrating and has caused serious disruption to my business. I would not recommend this app to anyone, and I certainly won't be using it again. Proceed with caution if you value your store's integrity."
We understand how frustrating it must have been to encounter these issues, and we apologize if our communication and support were not as helpful as they should have been.
We would appreciate the opportunity to discuss this with you further and do everything we can to help resolve the matter. Please feel free to reply to our email, and we will prioritize your case immediately.
Using one of the most widely used paid themes, 'Motion,' with no customization at all. Given how common and reliable this theme is, it should be working flawlessly every single time. There's no complex logic or advanced coding involved here—this isn't rocket science. Not even got the App up an running it would not install.
Thank you for letting us know about the issues with your theme. Although our app is full compatible with Motion and all other Shopify themes, installation issues can occasionally happen, but our team is here to help.
We have reached out and are happy to walk you through the setup process to make sure everything runs smoohtly. Hope to hear back soon!
Extremely limited features. Be warned, if you decide to uninstall this app, their reviews will still pop-up on your store even after widgets are removed.
Support was absolutely no help. Just gaslit me and told me it wasn't their review app, when indeed it was. I ended up having to reinstall the app just to manually delete all of my reviews (only 25 at a time - such a pain and waste of time).
0/10 Do not recommend
Thank you for your review and we apologize for making you feel like we were gaslighting you.
To confirm, it seems that our reviews/ratings were synced to the theme metafield, which can only be disabled within the theme. We might be able to disable this for you, for which we will need a collaborator access.
Appreciate you taking the time to remove the reviews manually to resolve this issue. Moving forward, we will work with the theme providers to make sure when the app is uninstalled, the metafield will be disabled as well.
why i didnt have enabled button
Thank you for your review! Since we couldn't find a previous conversation with you and the app was also uninstalled a few months back, could you let us know which button are you looking for?
Our team has reached out to you to clarify your concern. Hope to connect soon!
Complete lack of privacy for store owners and any customer that posts a review with this app! They publish your info on their website and shopping portals for the world to see. This is a clear violation of privacy especially if you run stores that sell products that are very discreet in nature. Do not use if you respect your customers privacy.
We're sorry to hear of your frustrating experience.
The ways in which we use and process personal data are GDPR compliant, we only collect the personal data required to operate our services. We are also processing your data erasure request and will update you shortly once this is done.
The reviewer however, has full control over what is public or not, including the reviews. They can at any time unpublish their reviews or even completely delete them.
In addition, the reviewer can choose how their name is displayed, including making it anonymous. They are free to change this whenever they want by logging in to their profile. This is to give reviewers more control over their reviews and their data.
We understand that the reviewer name logic could be improved and this is something that the team is working on.
Our team lead has been trying to get in touch to explain and we look forward to be able to connect with you.
Terrible application, followed their guide of how to upload review by CSV file and spent over 7 hours totals because their support assistance told to do it different and no matter what I did the system didn't managed to upload it.
my biggest saver time tip for you - don't use this app!!
We're sorry to hear about your experience. It seems that the problem you were having was related to the product URL format and the template used. Our team has reached out to you to resolve this issue and it appear to be working now. We've reached out to you to check if you have any further issues that you might need help with.
I recently installed and utilized this app for reviews on my site. I started with the free version but it doesn't allow you to do much of anything. In order to fully test I did the trial and signed up for the "Awesome" plan.... After having support actually get email working, after many failed attempts from me, they wouldn't tell me what the problem was. Then The Facebook and Instagram push and auto push doesn't work. It fails all the time and just gets api errors from both. If you completely disconnect and re-add it "could" work one time then back to errors. Support was useless and just gave me the same instructions to disconnect and reconnect even after I told them it doesn't work.
Lastly the app is plagued with navigation from pages to settings that don't exist, the documentation is seriously lacking and tells you to go to places that don't exist.
This may have been a good app at some point but it is trash and so is the support.
We're very sorry to hear that you've been having issues with our app. Please allow us to explain each issue in more detail:
- Review request for old orders: it seems 14 Apr and 15 May were previously selected, which are after the installation date, so no extra requests were scheduled. We'll improve the error message here to make sure this is communicated more clearly.
- Facebook and Instagram auto-push: You're right. We shouldn't have sent you the repeated instructions. We deeply apologize for that. Our developers are investigating this issue to see why the error happened. However, as each Facebook page is different, it would really help if you could share with us a screenshot/screen record of how the page was connected and the permissions given.
- Wrong navigation: We've just done a complete revamp of our app and are in the process of updating our documentation. Thank you for reminding us how important that is.
Our team lead has reached out to get all these resolved. Hope to connect soon!
I'm editing my review because we keep running into the same issue over and over of our comments disappearing from our product page every 2-3 days and it happens during the most inconvenient time when we have higher traffic coming to the site off of viral Tik Tok videos. I've requested the team have the rep that knows how to fix this leave a note on our account so that other reps that get our ticket know how to fix quickly. This issue has made us consider switching to another review app.
Hi there,
Thank you for your feedback and sorry to hear that the reviews disappeared during the most inconvenient time. Reviews play an important role in upselling a product so that shouldn't have happened.
As for the root cause of the issue, as we haven't had an official integration with the page builder you're using, the API/custom code they used to display our widgets can be a bit unstable, but that can be fixed with a few lines of code. We have noted this internally and also shared with you the fix.
Hope it helps!
The default translation is not at all accurate for the free program app and you cannot change it
Thank you for your suggestion about our Romanian translation. We have just pushed a fix for that to reflect the correct translation. Our team has reached out to let you know the result. Looking forward to connecting and listening to your feedback!