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The level of support you can get so quickly from the live chat is fantastic. I wanted to adjust the placement of the star rating badge, and within 20 minutes it was all adjusted and setup correctly on my store. Big thank you to Jess for getting this sorted out so quickly!
It's an excellent app, very well-priced, and has good functionalities. The support was very responsive, and Thanh resolved my problem quickly. I am glad my developer installed this app for us. We use it to collect product reviews and let customers ask questions about a product directly on the product page. We can answer them, and answers stay there for others to see. This helps customers make better decisions when buying the product.
Awesome customer support from Abderrahman. He was very great at setting up the app. I have tried other review apps Judge.me is the best one with a lot of options.
I’ve been using the Judge.me app for my Shopify store, and I must say, the experience has been outstanding. The app itself is incredibly user-friendly and offers a wide range of features that have significantly enhanced my store’s review management.
What truly sets Judge.me apart, however, is their customer support. I recently encountered an issue that needed immediate attention, and I was fortunate enough to be assisted by a team member named Rodrigo. His response was swift, and he provided a solution that was both effective and easy to implement. The level of professionalism and dedication he demonstrated was truly commendable.
Recently, I had the opportunity to contact the support team for the Judge.me Review plugin, and I was pleasantly surprised by the quality of service. My issue was related to configuring the display of reviews on the product page. Although I initially thought it would take a lot of time, the support team responded immediately.
What I particularly appreciated was how easy and clear the communication was, without unnecessary technical jargon.
Overall, my experience with Judge.me support left me with only positive impressions. It's a great example of how support services should work—quickly, efficiently, and with a focus on the user.
I was struggling trying to the the app installed correctly and to display correctly for a few days. I decided to reach out to support and the problem was fixed within minutes! I appreciate the help so much..
Fantastic, cost effective. Lots of features and add on's, I have to say the staff support has been pretty exceptional also!
I recently launched my store and encountered some issues with the reviews while using the free version of Judge.me.
After a live chat with Oualid, all problems were resolved in just a few minutes. He took the time to ask several questions to ensure we were on the same page and addressed everything thoroughly.
Honestly, the live chat feature, where you can also send screenshots, is such a blessing.
10/10 customer service!
Hands down the best review app out there and definitely the most reasonable. It connects seamlessly with Klaviyo so we can integrate star rating & testimonials into our flows.
In addition, the support is super helpful and will be able to sort you out with any issue that you have. 100% can recommend!
Love the app. Needed some help with editing reviews and team shared good support. Just need some info on how to add overall page reviews on main page.