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Worked fine. I'm giving it 2 starts because this seems to be one of those operations that won't let you just cancel your subscription. You have to wait to be "contacted" by a representative. It's been over a week and no one has reached out to help me.
Thank you for being a valuable Justuno user, and we apologize for any inconvenience caused in the process of your cancelation. One of our representatives should be reaching out to your team.
We appreciate your business with us and hope to have you back with us in the near future. Justuno has exciting new products and features being released in the next couple of months. Thank you for using Justuno.
This is not very helpful for our store and it does not work well on the mobile. May try it again in the future.
Sorry to hear that you didn't feel Justuno's mobile exit offers were working as well as they could have. Because mobile browsers don't have cursors, our exit behavior offers have slightly less functionality on mobile as they do on desktop. Despite this, we do provide support articles on how to optimize your exit offers with alternative mobile-friendly triggers such a scroll percent, exit using back button, and more.
Can you please check your email for communications from our support team? We have been trying to get in touch to solve this, but unfortunately haven't heard back. We look forward to helping!
They were good for a while, but got very expensive and their customer service was very slow, nonrespondent at times, and disappointing. We found a different service that offers the same features we need and also does not ignore questions.
We’re sorry to hear that Justuno didn’t quite meet your expectations in those regards. That’s definitely not something we like to hear, and we are already taking your feedback into account as we continue to improve our product offerings and support service.
Today is Cyber Monday! And this app don't work anymore. The servers are down.
This pop up app is just ok. First, we had zero customer support available to fix our issue with Cyber Monday banners not showing up. There are a lot of odd UX issues such as the publish calendar displayed as Monday - Sunday rather than Sunday through Saturday, as we are accustomed to in the U.S. The simple usability issue caused me to schedule critical Black Friday and Cyber Monday banners on the wrong day! Also, I find it very odd to have to inject custom code to make the whole banner clickable. I feel like this is such a common feature to expect that requires 10 steps to get it going. Lastly, it should be assumed that we want to create a banner for all users including desktop, tablet and mobile, so these banners should be designed similar to any other WYSIWYG website builder and allow to toggle between different device views. For some reason, I have to duplicate (also located in a weird place under Settings) the banner and then make changes for another device screen size. It's way too labor intensive. Sounds like they don't do any kind of usability testing.
We’re sorry to hear about your experience with our app during such a crucial time. We aim to provide the best customer service possible. Justuno’s product team has ramped up our usability research and our next product release enables the creation of promotions across all devices. We have many more exciting feature sets being released in the next few months. Thank you for being a valued Justuno customer.
edit screen cuts off the edges of template, you can't drag the background in order to position it well, screen is rigid you can't hide some settings bars in order for the edit screen to be wider.
Justuno is very powerful, I just teamed up with Miranda from the managed services team and she is AMAZING. I am seeing results each month based on her help with strategies to optimize customer experience on my site. Thanks!!
Thank you for your feedback, and we are glad to learn that Miranda has helped you increase conversions. We at Justuno are continuously in the process of improving our app for an enhanced experience. We look forward to growing alongside your business.
Gave this a try. Wow at the Windows 95-like template designer. It's the most user-unfriendly experience I had for a while. Tried to edit a standard popup template for gamification and gave up. This app has been up for years and I'm sure they keep the very first UX they came up with. If you are willing to invest hours in trying to understand how this thing works, it should be okay. Sorry, but I cannot recommend it.
I FOUND IT EXTREMELY DIFFICULT TO USE. I've reached out for help, but no one has ever emailed me back. Horrible experience. Therefore, I've deleted this app to look for something that's more user friendly and has good customer service.
We’re sorry to hear about your experience with our app. After checking with our support team, it seems they received your request and responded to you via email. We would be glad to help you out with any further issues or schedule a product demo.
We’re sorry to hear about your experience with our app. We aim to provide an enhanced product experience to all users. Justuno’s product team has been working on improving the overall user experience. We have many new exciting features being released with our new solution in the next few months. Please contact us if you’d like to get early access to our new solution, and our team will be in touch with you. Thank you for using Justuno.
There are many options for customizing rules and design which is great for making maximum from your promotions.
Thanks for your feedback and we are glad to learn about your experience with Justuno. We at Justuno are continuously in the process of improving our app for an enhanced experience. We look forward to growing alongside your business.
The tool itself is great but comparing to similar tools that offers the same functionalities it is overpriced. but when i comes to the plus service THIS IS A TOTAL WASTE OF MONEY.. I t is a kind of walking you through the tool and teach you how to create stuff. I did no check but I am sure anyone with some experience with the internet will be able to find his way through... the best thing about the PLUS service is the RECAP email they send after a zoom call .. to be honest it is a real detailed email :)
Thank you for your feedback and we're sorry to hear about your experience with Justuno. We aim to provide an enhanced product experience to all users. Justuno’s product team has been working on improving the overall user experience, including a best-in-class design canvas that allows you to build fully responsive designs, advanced onboarding tools, and a sleeker, modern UI. We have many more exciting feature sets being released with our new solution in the next few months. Please contact us if you’d like to get early access to our new solution, and our team will be in touch with you. Thank you for using Justuno.
I try to publish a window for a discount but it says that for security reasons of a form of its partners it does not let me publish
We’re sorry to hear about your experience with our app. When using the templates provided by our partners, Justuno requires user consent to share user information with the partner. We also have a very robust template library designed in-house with intuitive designs for every use case to use if you would prefer. Please reach out to our support team if you need further assistance. Thank you for using Justuno!
This is a really nice app for enhancing your customer engagement strategy and provides lots of optimization and performance opportunities. Miranda was extremely helpful and valuable in supporting us through the process.
Thanks for your feedback on your experience with Justuno. We are glad to hear that Miranda has helped your business grow. Justuno has several product improvements and new product features in the pipeline this year. Stay tuned to our website and social media channels for updates. We look forward to growing alongside your business.
Justuno has been amazing. I work with Miranda and she's been the biggest help. She's troubleshooted issues with our theme and the pop-ups we implemented to make sure everything works as expected. Any bumps along the way have been worked out. They help test all of our pop-ups and go over stats to make recommendations for new pop-ups. It's been great to have them as almost an extension of our team.
The Justuno team is fantastic and this engagement platform really does increase conversions and captures many more email addresses. I highly recommend! Steve Newman, CEO, RockMerch
It works fine and gets the job done but the pop ups looks pretty sloppy and the user interface isn't the easiest to use.
Thank you for your feedback! We’ve recently given a designer brushstroke to our pop-up templates. You can check these out in the Template Library section of your account. Not only are the designs upgraded, but the targeting rules are dialed in for different advanced use cases. Our team pushed this update last week so we encourage you to check it out! Templates like our two-step form (email and SMS capture) and SMS opt-ins have updated looks and compliance language. Plus, Q4 holiday pop-ups are also now available in the library. We’re continually making small UI changes to improve your experience. Keep your eyes open for some upcoming releases that will make using Justuno even easier for your team. Thanks for being a Justuno customer!
I installed your plugin and I am not able to make the popup work. I've tried to contact the support but didn't heard from them . Please help me sort the issue asap.
Hi there, sorry you are experiencing issues. After checking with our team, it seems they received your request and responded to you but the email bounced. You'll need to whitelist help@justuno.com OR provide a different email address so we can connect with you directly. Here is the message that was attempted to send:
Thanks for reaching out to Justuno support! This issue looks to be due to us not currently being installed on the site. To correct this you should just have to install the Justuno app in your Shopify dashboard following this: https://support.justuno.com/en/shopify-install
If the app is already installed can you try deleting it and reinstalling it as sometimes on the initial install it can fail to add the embed code to the site.
Hopefully this helps! If you still see issues after taking these steps please let us know.
We couldn't be happier with our new Justuno lead cap forms. Working with the Justuno team, especially our our rep Steph, has been easy. She's super knowledgable about both our needs and the Justuno platform. It's been a great collaboration.
Thanks for your review! So glad that your Justuno Plus rep is sharing knowledge and easy to collaborate with. Our goal with our strategists is to aggregate the trends, wins, things *not* to do, and overall strategy from across our entire user base then help advise customers like you. Being able to be more strategic with your lead capture is the first best step in optimizing your site traffic. We'll pass along your kudos to Steph! Thanks for being a Justuno customer 🤗
Great partner. Well developed service that help us engage customers, increase conversions and generally amplify our message with tools that are easy to use. Support, insights and strategy from our specialist Miranda is top-notch and tailored to our needs - really a big help in getting the most out of Justuno.
Thanks for your feedback! We love that you view us as a strategic *partner* to help your business succeed. Amplifying messaging, increasing customer engagement and overall conversion rate is exactly what we've been helping merchants do since 2010 and we're so glad your Justuno Plus strategist, Miranda, is helping you meet all those goals. We'll pass along your kudos to her 🤗 Thank you for being a Justuno customer!
Customer engagement via onsite messaging was a challenge until i found JustUno. The tight Shopify and Klaviyo integration are huge bonuses when compared to lightweight "pop up" apps. One of the big concerns we have around other "pop up apps" is site speed slowing and where our data is going. No issues with site speed when using JustUno and the JustUno website and documentation is clear and transparent. With Just Uno you can also have targeted customer messaging in your checkout - which is a big plus for us. The JustUno rule engine is second to none, meaning, configuration of customer journey messaging and promotional campaign messaging is no longer a headache for us to manage. Setting up display triggers and rules is a drag and drop process - very easy and intuitive. The Team at JustUno and their support (Stephanie & Zach) are fantastic (thank you to both of you for helping us). App installation and JustUno campaign setup is easy to do as well. Creating and configuring mobile and desktop messaging is also easy to do given the extensive template library within Just Uno. If your looking for a single site messaging solution that works extremely well with your email marketing provider then look no further.
Thanks for your review 🤗 So glad you're using advanced targeting in the checkout: such a great place to display an offer or intelligent upsell. And, yes, our integrations with Shopify and Klaviyo are amongst the deepest of our native integrations so your first-party data can flow cleanly into your tech stack for immediate use. Our ability to keep site speed at top-notch is one of the best value adds from our platform - your brand has successfully built on-brand promotions with rich media and seen no effect on load-time. SEO win! 🏆 We will pass along your kudos to Stephanie and Zach and are glad your Justuno Plus strategists are helping you squeeze the full value out of our CRO suite. Thank you for being a Justuno customer - we're excited to keep pushing the envelope of conversion strategy with you!
Great for what I needed it for. Advertising banner sales, events etc. Easy to use. Some times the mobile view is a little tricky
Thanks for your feedback! We're glad you're leveraging different display types for sales and events. If you're finding the mobile view a bit tricky, we'd suggest you use our library of pre-built templates. There you can find a mobile-friendly template to start from, then can easily customize the branding and sync up the integration with your provider, if needed. These also have our best-practice mobile targeting rules already set for you, so you don't have to worry about customizing anything there.
Should you ever need any additional support in getting your promotions designed "just right" feel free to reach out and someone on our team will take care of you. Thanks for being a Justuno customer!
Love this app and Zach is a pleasure to work with. He always has great ideas and the promotions work very well with our store.
Thanks for your review! Glad your Justuno Plus strategist, Zach, is helping you with a creative on-site conversion strategy. Your custom-designed spin-to-win promotion is one of our favorite ones! Thanks for being a Justuno customer 🤗
I used this app for pop up banner. Could be better if it provide free social media marketing and SEO.
Hi there, thanks for your feedback! Justuno is an app for optimizing your onsite traffic - while we offer functionality to help improve ROI in offsite channels, it is not in our core product. We DO have great partnerships with some of the top agencies in the ecosystem that provide services for optimizing social media and SEO. You can view the list of partners on our website and submit a matchmaking request here: https://partners.justuno.com/
Awful user interface - it takes way too much time to customize pop-ups relative to other design interfaces (Canva, Klaviyo, Shopify themes). It gets the job done but is too much of a hassle to set-up. We're switching to a native integration.
Hi there, sorry you found our UI difficult to navigate. Our design canvas is built to be as easy or as complex as you'd like! For merchants who aren't interested in advanced design, we have a thorough library of pre-built templates to choose from. You can select by use case, marketing holiday, and display type. They also have our best-practice-targeting rules baked in! To learn more about our pre-built templates you can get a step-by-step walkthrough here: https://support.justuno.com/prebuilt-promotions
Fantastic App! Some serious work ethics here compared to other apps I used before, i would really recommend this service.
Thanks for your feedback! We like to say we're "as easy or as complex" as you'd like to make us, so happy you've found a sweet spot for your business needs. Thanks for using Justuno!
I like this app a lot. It take a bit of time to learn but not bad considering the amount of customization it offers. It is even linked to Canva to make design even easier.
Thanks for your feedback! Great to hear you've found a level of customization that meets your marketing needs. While we aren't linked with Canva, we often get user feedback that our design interface has similarities in ease-of-use :) Thanks for using Justuno!
Ridiculously expensive for what it is and customer support is terrible. I wouldn't recommend this app to anyone.
Hi there, sorry you found our pricing model to seem expensive. We provide all features on all plan levels (except our AI features) so that merchants of all sizes can take advantage of our CRO tools at a fair price point. Additionally, our customer service team is available 24/7 and we pride ourselves on providing helpful, actionable service. If you'd like an audit of your account and some guidance on getting setup/customizing your promotions, please contact our support via the chat tool on justuno.com or create a ticket here: https://support.justuno.com/en - we'd love to help!
I use this app to work with my store. I really like the system. I use this app to work with my store. I really like the system
Thanks for being a Justuno customer!
App is full off popups, even Im an paid plan I don't have access to support. Minimum of 360€ in year, not good app.
Hi there, thanks for your feedback! For all plans, we have 24/7 support via chat and our ticket submission system which are resolved within 24 hours https://social.justuno.com/support-ticket-submission
Outside of our support channels we have a great Academy full of step-by-step guides on requested use cases. You can view our courses here: https://www.justuno.com/academy/
This seems to be the gold standard of pop ups. The design canvas takes the flexibility to a new level. Also has excellent customer service.
Great service great products. Recommend. Great service great products. Recommend. Great service great products. Recommend.
Thanks for being a Justuno customer!
HORRIBLE!
I signed up for the professional service and it was far from it!
There client service rep would miss meetings and come up with horrible designs that were subpar at best. I have requested a refund and canceled but they still charge my credit card month and month. $800 a month
BE AWARE OF THIS SCAM!!
incredible App! Very recommend! incredible App! Very recommend! incredible App! Very recommend! incredible App! Very recommend!
the system had a glitch once and they solved it for me. This is a very good app and the team has been really helpful
I use this app and it is very useful. It has a lot of tools and features. I recommend it to anyone. Thank you.
We downloaded your app yesterday and as soon as we did we started to experience a serious speed issue with our website. After some hours we decided to delete it because we thought that your app was causing it. We never had any speed problem with our store since we downloaded the app.
The problem is that even though we have deleted your app, the speed problem is still there. We have been talking with shopify assistance and they told us that sometimes even if we have deleted the app, it can leave behind a code that may cause the website to slow down.
We reached with the app asistance and they quickly washed their hands in order to now help us....
We are so dissatisfied with the app and the service!!!
Thanks for you help! So helpful and great services. Love all the possibility for our business :) Try an other app before and Justuno Pop are better for our needed.
Super-great software, super-easy to create and edit promotions. Good statistical information. Thank you for the developers!
YOUSHOULDBESHOPPING.COM Says:
We have NEVER seen or had such terrific support from ANY app we've ever tried or even currently using... The support folks here at JUSTUNO are patient & extremely helpful... So far - they have held our hand through the set-up process & being very exhausted from the past (2) weeks trying to get our store up & running, this has been very appreciative... A huge special thank you to Alice...!! >>> 5 Stars All The Way...!!
Great app for on site marketing tools! Support is super helpful and responsive and answered all my questions.
So far so good! I had an issue with my subscribe box and wrote through the live chat. They were quick to respond and so far very helpful :) excited to see what is to come!
I like the pre-built pop-ups for offers. Saves time and effort in having to create one from scratch.
The highly engaging app almost covers 45% of your visitors in attention. I am using in on my store from last 4 months.
I am member of JustUno Plus and it's been an amazing experience since the beginning. JustUno's Team including Olivia are always making sure everything looks great on the site and going above and beyond for me. I highly recommend JustUno. I've tried the others and it's the best. It's made a considerable difference on my conversion percentage and revenue generated.
Thank you so much, we really appreciate the kind words! We are so happy that Olivia can assist you in making Justuno a valuable part of your business! Please let us know if there is anything we can do.
This app is amazing. I really cannot say how helpful Jenna in support is. The app has so much useful functionality but can be a little tricky to get used to. But after watching a few of the videos and getting help from Jenna it was great. Also the free plan does up to 5000 visit per month so its great for starting out.
Thanks for the review! We're so glad that Jenna could assist you with getting comfortable with us. Don't hesitate to contact us if you have any more questions or concerns!
Just spent an hour with Miranda helping me with my custom design. This company ROCKS! Thank you Justuno!!!! I heart you!
Thank you for the review. We are happy to see that your custom design was accomplished (and looks terrific!) and are always glad to help. Please reach out if there is anything we can do!
Just added this app so am definitely still learning, but I used the Help Chat feature to launch my first campaign, Alice was quick to reply, very helpful and patient with my questions, I'm off to a good start!
Thank you for the review! We are always happy to help, if you need anything at all please reach out!
Horrible customer care, I contacted them twice from my Shopify dashboard and they never replied.
I m sorry I have to do this but it reflects the way I feel
Sorry to see you had to leave a negative review, but we certainly understand how frustrating this situation must have been for AsteriaSports. I am happy to report that we were able to get to the bottom of where your request had been sent, and this shouldn't be an issue moving forward. I apologize again for the inconvenience, and if we can still be of any help at this point, please don't hesitate to reach out.
Its a good app but little complicated, i was confused at first but slowly i have learned how to use it.
Big Flop
I had a very hard time trying to figure out the exit pop up, and when i finally do it doesn't work on mobile !!!
Hi Alpha Tech. We're sorry Justuno's exit offers didn't seem to work for you on mobile. Mobile browsers don't have cursors, and because of that our exit behavior offers unfortunately have slightly different functionality on mobile as they do on desktop. Thankfully for you, we do provide support articles on how to optimize these mobile exit offers using our alternative mobile-browser-friendly triggers including scroll percent, exit using back button, and more.
Can you please check your email for past communications from our support team?
Great app! I am still exploring all its functionalities but I am very pleased already. Highly recommend it to all of you
This is by far the most comprehensive app I've seen on Shopify when it comes to running banners & pop-ups. Fantastic visual designer and great analytics data on how your customers are interacting with your promotions. The entire UI is very polished and the pre-made designs look great. This is my first review on a Shopify app and I think they thoroughly deserve 5 stars.
I love the spinning wheel pop up! class. it would be great to have an egg timer, the sand time to encourage people to sign up. keep up the good work
Well done
Beautiful app. Works well for my store https://www.emmyrobe.com/, Best app to collect emails and customer engagement.
Customer support just ignores your questions. App is very limited for certain marketing related activities, you can't even adjust it to your personal needs. (and this was done with a pro subscription)
Hi there, someone from our support team will be reaching out shortly. This is not the experience our team strives to provide and we apologize for any inconvenience this delay has caused.
In the meantime, I'd encourage you to read up on spin-to-win customizations in our support articles as it is actually one of our most customizable offers! https://support.justuno.com/how-to-add-and-edit-a-spin-to-win-plugin