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Kaktus Slide Cart is incredibly predatory. The app makes it seem like disabling it will stop the charges, but it keeps billing you in the background. The “disabled” screen gives no warning, it only shows subscription options, giving the impression that your account is inactive. The only way to actually stop being charged is to uninstall the app entirely, and they refuse to issue refunds even after you realize what happened.
Thank you for taking the time to share your experience — we truly appreciate all feedback, even when it’s critical. We’re very sorry to hear that this caused frustration.
We’d like to clarify that app charges are managed through Shopify’s subscription system. Disabling the app inside the dashboard does not automatically cancel the subscription — the billing is tied to the active subscription, not the widget status. To fully stop charges, app must be uninstalled. That said, we completely understand how this can be confusing, and we’re actively working on improving the messaging inside the app.
We never intend to mislead merchants, and your feedback helps us improve both our product and communication.
Thank you again for bringing this to our attention.
Best regards,
Kaktus Team.
This app works exactly as expected and is very easy to use.
This app has lost me sales. I had numerous customers contact me to say they couldn't add to cart. When I disabled the app suddenly they could purchase again.
We’re truly sorry to hear this happened. We understand how serious it is to lose sales and frustrate your customers - this is absolutely not the experience we want for our merchants.
It sounds like there may have been a conflict between the app and your theme or another app that affected the add-to-cart functionality. We’d be grateful for the chance to investigate this further and ensure it doesn’t happen again. Thank you for your honest feedback - it’s invaluable in helping us improve.
Best regards,
KaktusApp team.
works great, one of the only couple of apps that has the free shipping bar (where it fills up until they earn free shipping), same thing for meeting a rewards threshold.
Thank you! We’re glad everything is working smoothly and that you’re satisfied with the results.
Best regards,
Kaktus Team.
Anne has been extremely helpful. It's fairly easy to setup and has was you need :) unfortunately it went from free to $30 a month my growing store has to move on to another app. What a huge change, wish the tiers correlated to checkouts or just transitioned not so drastic.
Thank you so much for your kind words about Anne and for taking the time to share your experience. We're truly glad the setup was smooth and that our team could assist you.
We completely understand that moving from a free plan to a $29.99/month plan is a big shift, and we appreciate your honest feedback about wishing for a more gradual transition or tiers based on store size. We’ll definitely share this with our team as we explore more flexible pricing options.
If there’s ever anything we can do to support you, please don’t hesitate to reach out. Thank you again for being a valued user.
Best regards,
KaktusApp team
This app helps simplify the checkout process. It was super easy to set up and when I did have a question, support answered right away. If you're looking for an alternative to the Shopify cart, give this one a try - you and your customers will like it.
Thank you! Knowing that you're satisfied with our app means a lot to us. Your feedback encourages us to keep delivering the best experience possible.
Best regards,
Kaktus Team.
Great customer service, Very happy with the app so far. I just wish we are able to add discounts to upsells.
Thank you for your positive feedback! We're delighted to hear that you're happy with our app and that our customer service has been great for you.
We appreciate your suggestion regarding the ability to add discounts to upsells. Feedback like yours helps us understand the needs of our users and identify areas for improvement. We'll take your suggestion into consideration as we continue to enhance our app's features.
If you have any further feedback or questions, please don't hesitate to reach out.
Thank you for choosing our app and for your support!
Best regards,
KaktusApp team.
I wish I can give a -ve star rating for this app. It worked really well for a few months, and then things broke, I mean came to a grinding halt. I am unable to login to their app and make any changes. Customer service exists but barely, and their ETA for fixing a production issue is 72 hours. I don't know how anyone can run an ecommerce store with this type of app and support when you are simply unable to make dynamic changes and see it take effect.
We’re truly sorry to hear about your experience. We understand how critical it is for your store operations to have an app that’s reliable and responsive, and we regret that we fell short of your expectations. Not being able to log in and make changes - especially during peak times - must have been very frustrating.
While our standard ETA is set to ensure thorough fixes, we recognize that urgent cases demand faster resolutions, and we’re actively working to improve response times. Thank you for sharing your feedback; it helps us do better.
Best regards,
KaktusApp team
I have been using the Slide Cart: Sticky Cart Drawer app. It works well for keeping the cart easily accessible. However, I have noticed that it sometimes covers other important elements on my website, like widgets or buttons. I would appreciate it if the developers could add an option to adjust the placement so it doesn’t interfere with other content
We're delighted that our app has been a useful addition to your store. Thank you for your support and suggestions!
Best regards,
Kaktus Team.
I do really like this app. It's free and it's got everything I want. Flawless. However, I miss a "shipping protection" upsell option. If that could be added ASAP that'd be fantastic.
Anne has been very kind to me and has solved everything at lightning speed.
Highly recommended.
Thanks for the thoughtful review! It’s great to hear you're finding the app useful.
Also great to hear you had a good experience with our support staff.
Best regards,
Kaktus Team.
