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The usage fees are ridiculous, and I didn't noticed until I just saw that I was charged $115 when only a single $25 order came via their app. In all, in 2025, they charged me $720 for 4 small pre-orders. They will charge you based on store volume that has nothing to do with them, even when all the volume is from third party marketplace integrations with Shopify where it wouldn't be possible to use this app in any capacity. Outrageous fees. Stay away from this app if you have high volume that doesn't have anything to do with pre-orders.
Thank you for sharing your concerns — we’re very sorry to hear about your frustration.
Our app’s usage fees are calculated based on the total Shopify store order volume, as outlined in our pricing page. This structure follows Shopify’s billing model, but we understand that it may not always align perfectly with every merchant’s specific use case — especially when orders come from external marketplace integrations.
We never aim to surprise merchants with charges, and we’re continuously working to make pricing details as clear and transparent as possible and your feedback helps us improve both our product and communication.
Best Regards,
Kaktus Team
tengan cuidado porque despues de desinstalar la app te siguen cobrando suscripcion. la coloque en mi tienda de lentes de sol solo por unos dias y luego la desinstale y tengo cobros de suscripcion.
Be careful because after uninstalling the app, they still charge you a subscription fee. I only used it in my sunglasses store for a few days, then uninstalled it, and I'm still charged a subscription fee.
Lamentamos mucho lo sucedido y entendemos completamente tu frustración. Intentamos contactarte para resolver este problema, pero no recibimos respuesta.
Solo para aclarar: las suscripciones de aplicaciones en Shopify se detienen automáticamente cuando se desinstala la app desde el panel de administración de Shopify.
Estamos totalmente dispuestos a revisar los cobros y ayudarte a resolverlo. Por favor, contáctanos a hi@kaktusapp.com y con gusto lo solucionaremos. Agradecemos tu comentario, ya que nos ayuda a mejorar.
We’re very sorry this happened and fully understand your frustration. We attempted to reach out to help resolve this, but unfortunately didn’t receive a response.
Just to clarify: Shopify app subscriptions stop automatically when the app is fully uninstalled from your Shopify admin panel.
We’re absolutely open to reviewing your charges and assisting with a resolution. Please contact us at hi@kaktusapp.com and we’ll be happy to help. Thank you again for your feedback - it helps us improve.
Charges you for all orders through your store, even if they didn't use the platform. 65 pre-orders cost us hundreds of dollars in usage fees.
Also, terrible support - passes blame back to Shopify when the pre-orders don't complete the second payment.
Awful app, awful people.
We’re truly sorry to hear about your experience. It’s never our intention to cause frustration or unexpected costs. For transparency, the app fees are based on total orders processed by your store (as outlined in our pricing), not just orders that complete a second payment. We understand this model may not suit every business, and we appreciate you sharing how it impacted you.
Regarding the second payment issue, pre-order payment flows rely on Shopify’s checkout and billing systems, which sometimes limits what we can directly control. That said, we absolutely take responsibility for supporting our merchants and regret if you felt we didn’t help enough.
Thank you for your candid feedback; it helps us improve our app and support.
Best regards,
KaktusApp team
This has been my favorite app for over a year now for all of our pre-orders.
The team is phenomenal every single time.
Everything JUST WORKS. Whenever we had any issues, it is SOLVED. Handled some complex requests like butter.
The WHOLE team is phenomenal, but Anne has been taking care of us and couldn't be more grateful to her :)! Do not hestitate. The BEST.
Thank you for your kind words! We’re thrilled that you’re having a great experience with the app. Your support encourages us to keep enhancing our products for all merchants.
Best regards,
Kaktus Team.
(Update)
After emailing shopify and Dan from the app development team, they found a bug with the billing issue and I was refunded fully few days later. Dan is kind enough to offer me free use of their app going forward, so overall every thing is settled, hence revising my rating for the app.
(Previous review)
Sudden very high charges. despite getting less than 5 no pre orders. I have orders that sync from shopee, lazada and own online orders together at shopify. But there was a SGD 68 charge, this is ridiculous.
We truly appreciate you taking the time to revise your review.
Knowing that the app is providing value and a positive experience means a lot to our team.
Best regards,
Kaktus Team.
What can I say from install to now soon to be uninstall - problems!
Add to cart function does not work - on my site
The ap removed add to cart button from my site
I now have to re-upload and publish multiple SKU's
What I can say is the support team tried to help as much as possible and where incredibly diligent helping for over 4 hours - they just couldn't fix the button issues or get the ap to work correctly.
We are sorry to hear about the experience you faced and understand your concerns. Our team has reviewed the situation and provided an explanation, noting that the behavior stemmed from the styles set up in the theme.
Should you choose to reinstall our app, we would be happy to investigate further. Please also consider that you have been using our app since October without issue, and this concern only arose a few days ago.
We’re here to assist you and ensure everything works as expected.
Warm regards,
Kaktus Apps Team
Kaktus's customer support is excellent. Also quick to answer and very helpful and thorough.
Thank you for taking the time to provide us with your feedback! We are thrilled to hear that you had a positive experience with our support team and found them extremely responsive and helpful as you navigated both Shopify and Kaktus for the first time.
We appreciate your support and are always here to help if you have any questions or need further assistance.
Best regards,
KaktusApp team.
When it works it is good. The team have addressed our concerns and now we feel it works well. Thank you Kaktus.
Thank you for your feedback! We’re glad to hear the app works well when it’s running smoothly. If you ever encounter any issues or need help making it more consistent, please reach out our support. We’d be happy to assist and ensure you get the best experience possible.
This App refunds payments without my telling you, its terrible avoid at all costs
We’re truly sorry to hear about your experience. Our app does not automatically issue refunds on its own - any refunds are typically processed through your Shopify admin or by other payment workflows you may have set up. We understand how concerning unexpected refunds are, and we’d like to investigate this closely to see what may have caused it.
Thank you for bringing this to our attention - it helps us ensure our app continues to work reliably for all merchants.
Best regards,
KaktusApp team
Solves lots of problems but isn't as seamless as we'd hoped for our situation.
We appreciate you taking the time to leave a review.
Best regards,
Kaktus Team.