Karla

Track orders and resolve customer issues with branded pages and triggers to automate post-purchase

Reduce support tickets with self-service order tracking and issue reporting. Customers use your branded tracking page to check shipment status and report problems like damaged or missing items. Trigger shipment updates manually from the order admin, or contact us for automatic carrier integration. Flow triggers fire for every delivery event, from dispatch to delivery failure. Build automations that tag orders, notify staff, or update customers automatically.

• Flow triggers cover the full delivery lifecycle for automation
• Branded tracking page where customers check shipment status
• Customers report delivery issues directly from the tracking page
• Update shipment status directly from the Shopify order page
• Multi-language tracking pages for global stores