Kin Custom: Print On‑Demand , 83 değerlendirme
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We've used KC for almost a year. It took a little time in the beginning to learn the design process, but there is no doubt it is worth the time. The quality of the products and the colors that are reproduced are fantastic. It has raised the level of our brand working with KC. The bags, the hoodies, the cropped hoodies (really amazing), the footwear are all loved by our customers.
We would also add that the customer service has always been responsive, and the ship times are very reliable.
KC also keeps adding new products, which is a good sign that we can continue to grow with them. Easy 5-stars.
Hi Mark Lindsay Collection,
Thank you for taking the time to leave us a review about our products and giving our customer service praise! We will be sure to share the shoutout and so glad you are enjoying the great benefits of Kin Custom.
Keep on creating!
Kin Custom
Products are great quality and customer service is excellent. I love the branded packaging options and 3 shipping methods available to my customers.
Hi Blessedfootforward,
Thank you for taking the time to leave us a review and giving our customer service praise! We will be sure to share the shoutout and so glad you are enjoying the great benefits of Kin Custom.
Keep on creating!
Kin Custom
Kin customs has some great products but their UI is clunky and they have some odd requirements after completing a design which further deteriorates the user experience. If Kin Customs completely revamped the user experience, they would be in my top 5 POD providers. I can't recommend this app, simply because of the user experience when there are platforms like Printify and Printful with vastly better user experiences. From a product perspective, I think Kin Customs is great. The app is preventing me using their platform though.
I definitely recommend this app to people because the material quality is unmatched to me. If something isn't right, they will correct it every time. I had on a few occasions of misprints but they immediately reviewed the issue and corrected it. These guys will continue to get my business at this rate!
Hi Footelli,
Thank you for taking the time to leave us a review about our quality and giving our customer service praise! We will be sure to share the shoutout and so glad you are enjoying the great benefits of Kin Custom.
Keep on creating!
Kin Custom
Customer service sucks. Been trying to reach out for 2 days and never heard back still. The reason why I am reaching out is that the order was submitted and has status "being fulfilled" in Shopify but there is no order reflected in KinCustom app. I simply need to know if they received the order and it's in production or I have to submit it manually. Now I wasted 2 days trying to simply get an answer.
More disadvantages: KinCustom does payouts only if the orders exceed $100 and u get paid once a month. Meaning, that if sold one or two items with them my money is stuck in a limbo? We don't use this app much , just for certain garments cause they are expensive and fulfillment takes forever. So now we cant get paid either?
Quality is not the finest. One of the customers returned backpack cause the zipper broke. I have never seen zipper breaking like that, it has a whole in fabric between the stich and zipper teeth.
I am writing this review because I hope someone will finally get back to me!!!!
Hi BeExtra! Apparel & More,
Thank you for taking time to leave a review and we sincerely apologize for the service you received. The lack of timely response from Customer Support is not the level of service we strive to provide. We recently identified some areas of opportunity in our system and have been taking active steps to provide a better service experience to our customers. Please email info@kincustom.com to give us the opportunity to make this right for you.
In the meantime, please check out these helpful resources for troubleshooting your Shopify orders. https://knowledge.kincustom.com/knowledge/importing-orders
There may be some misunderstanding regarding payouts from Kin Custom. This function was discontinued in January of 2022. We are no longer hosting shops on our website. We are only paid directly by you to fulfill your orders. Our prices are wholesale so that you can set your profit margin at the level you choose and receive payment directly from your customers.
We are sorry to hear you experience a product quality issue with the backpack zipper. Our fulfillment team works hard to provide consistent, high-quality products to our customers. Unfortunately, sometimes mistakes happen, and this is why we have our 100% Print Guarantee. If you experience a quality issue again, please let us know. You can review our policy, and the steps to report it here: https://knowledge.kincustom.com/knowledge/our-print-guarantee
-Kin Custom
App works fine. Easily able to load items. Selection of items is slowly growing and that is good. They provide high quality items that hood up very well.
Hi Rashaad,
We sincerely appreciate your business and want to thank you for taking the time to leave us a review! We love hearing that you have had a great experience with Kin Custom and see us as a high-quality POD supplier. Keep a watch on your emails as we continue to add new products to our selection!
-Kin Custom
This was my first drop-shipping app and i must say they have been nothing but consistent. Their products are top rated in terms of quality. Their personalize material, (boxes, bags, tags) is very cost effective (only 1.99) and presents a very professional look to my products. My only issues with them is the limitation in their products. There are many more products i wish they offer. All-over print sweatsuits, all-over print bucket hats, chunky shoes just to name a few. However overall i check with them before going to anyone else because i know their stuff will be excellent.
Hi FZwear,
We sincerely appreciate your business and want to thank you for taking the time to leave us a review! We love hearing that you have had a great experience with Kin Custom and see us as a go-to POD supplier. We appreciate the feedback and the product requests.
Product requests do take some time and are typically determined on a bi-annual basis. Because we gather customer requests like yours and we are a sustainable print on-demand company, there are many factors that go into this process. Our notification center and email are the best resources to keep an eye out on what's to come!
If you'd like to submit more product requests, please fill out our Product Request Form. Here is a link to it: https://share.hsforms.com/1VzWeanvVQrq5omVkw-CklQ314m1
We're always looking for new ideas and products to add to our selection!
-Kin Custom
Great service and great app. I would highly recommend
Hi Flossiphy!
We are loving your beautiful and vibrant floral designs! They look wonderful on your store. Thank you for leaving us a review, we sincerely appreciate your time!
Kindly,
Kin Custom
I just started using the app and I like it. I had to manually send the first order I received, will the API automatically check for sales and upload them to Kin Customs and how often?
Hi CultureCore! We appreciate you leaving a review for us. In order for customer orders to automatically appear in your Kin Custom app, you'll want to process the customer order but do not click 'Mark as fulfilled' within the order.
Instead you can simply follow the prompts below:
1. Process your customers order
2. Click Apps>Kin Custom app
3. Click Sales
4. Orders will automatically appear, follow the prompts for payment in order for Kin Custom to begin fulfillment.
Hopefully this helps but if you are still having troubles with order automation, please contact us at info@kincustom.com or we have our live chat available to assist you!
-Kin Custom, Customer Experience
The app is really good, they have a custom branding option that is pretty cool and important to my brand. However, their help support team does not respond within 24 hours like they state and there's no phone number to call Kin Custom. I opened a ticket several times and they finally reached out after 3 days but blamed it on the time zone difference....after getting my problem resolved they still have not shipped my orders. They state that they allow 3 days processing time before an order ships but now this is going on week 2 and I still have not had my orders shipped to the customers. Blame it on COVID if you want to but 2 weeks before processing the order is a long time and now my customers are upset. It looks really bad on me and Kin Custom. Because of this, I don't think I will be moving forward with them in the future. I need to look at other options. It's very disappointing because I really wanted to like this company.
Hi Island Rock LLC,
We considerably appreciate your business and deeply apologize regarding the delay with your orders. We are happy to hear we could add the custom branding to your order in a timely fashion.
Our business hours are Monday-Friday 9am-5pm EST so we apologize we couldn't be reached when you needed us on the weekend. We understand this can become frustrating and as a valued customer of ours, we would like to personally apologize for any inconvenience this has caused you. We try to be as transparent as possible with delays prior to your transaction being made so a standard procedure we currently have is placing notice on the checkout page, import order page, and notification center in your account. We'll find more ways to make it more visible for customers! The orders you are inquiring about were submitted from 7/12-7/18, which was during the time frame we notified users about the 7/10-7/20 production delay. We don't want to use this as an excuse, but your product is one of a kind as it's handmade on-demand, we need a little more time with having to expand our manufacturing center!
We are working around the clock to get all orders out as fast as we can and hope you're willing to give us another shot! As soon as your order ships, you will receive an email from us with tracking available within 24-48 hours. We apologize for the inconvenience and appreciate your patience!
- Kin Custom