Kin Custom: Print On‑Demand , 83 değerlendirme

Love the wholesale function and product selection and branding options. However, the customer service is robotic, doesn't actually read my question. And there is no personalization, meaning I can't change the design customized to the customer before shipping the order, which is disappointing.

I have been a member of KC since 1 year ago. I am so happy to find kin_custom on Shopify app, It is easier to use and effective. Here is a perfect starting point for product design and branding. Fairly priced and has most of the customization you'd eat with a variety of options.

Finding a manufacturing company in footwear that doesn't require a minimum order is very difficult. Not only do they not require a minimum, but I use their private label to have all of my branding including the shoe box and different places of the shoe like the insole.
I ordered a sample and received it within 6 days. I personally did a wear test for 2 weeks and not a single complaint. The shoes are beyond comfortable and even with a small scuff, I spot cleaned it without my print being affected. They're durable and it's been great giving my customers affordable footwear options.

The interface, product selection, and the generated previews are good. I can't write a review on shipping or product quality because they can't ship to P.O. boxes. I emailed asking why that was or if there was an alternative, but I got a vague response saying "it need the details address". I was excited because the app seemed like the solution to my needs but I couldn't even order samples.

i have really been enjoying the app and the quality of it up until recently. i am unable to access the app from my shopify store and my orders are no longer importing into their system. i have two orders to fulfill and i am hoping to hear back from someone to resolve this issue so i wont have to refund orders...

Kin Custom has the worst customer service I have EVER experienced! For the past week I have been trying to resolve a very important matter with them (neck tags are fading within one wash.. Both the custom logo that I paid extra for and also the size and care instructions) Unfortunately Kin Custom have not been helpful at resolving this issue and I had to put orders on hold for an entire week (could be longer since KC still haven't responded to my concerns) They only have one contact method which is useless (website ticket, which you have to wait at least two days for a reply) BUT in my case the reply was automated and did NOT solve my problem! I have been trying to contact them through Shopify customer support and even they struggle to get through to them! I don't want an automated email which isn't going to solve the problem of defected neck tags, I want REAL service and I want answers as to why the batch was faulty and whether it would happen again... So much for their 100% print guarantee, I'm not going to send my customers and big influencers defective clothing! I don't want my customers returning items, I just want the problem resolved!! I have lost an entire week of sales due to Kin Custom's negligence - I even tried to contact them through Instagram, no response! All of their Shopify customers are complaining about the same problems and they aren't helping anyone, just look at their reviews and Instagram photo comments, they don't care about shop owners and they don't respond in a timely manner! I have sent multiple email tickets, replies to their automated emails, Shopify have CC'd me in emails and I have used Instagram DM... Not one helpful response was given to me! I have sent multiple photos of the defective tags, I have explained the issue in detail, what a waste of time and money! KIN CUSTOM NEED A PHONE NUMBER OR ONLINE CHAT A.S.A.P, so we can actually receive support and answers!! How hard is it to provide a phone number for your customers? Email tickets are very unprofessional when you have so many businesses requiring help! Looks like i'll have to find a different POD company, they're much cheaper anyway! KC are very expensive compared to others, to the point where I've had to raise my prices (yet I haven't received the quality that was promised) So my customers are basically paying top dollar for cheap apparel! The only reason I chose Kin Custom was because they seemed so promising and versatile. Instead, they are extremely unprofessional and uncaring.

I LIKE THIS APP BUT THE SIZE LIMITATION ON PRODUCTS IS HOLDING ME BACK FROM REACHING A BROAD AUDIENCE BUT I LIKE THE FACT THAT THEY ARE IMPROVING.I DO HOPE THEY SELL COMFORTERS EVENTUALLY

i am finding it difficult to log into the app, every time i log in, it redirects me back to create account page. there is something wrong

I've worked with many POD companies and Kin Custom so far has been the easiest to work with. All of their shipping options have been so helpful in allowing me to determine what type of profit margin I want to have while making sure my retail price aligns with my customers’ expectations.
 
It's so easy to have orders automated so the only thing I need to do is submit my payment and they do all the heavy lifting for me. I can focus on what I love doing and that's creating great custom made designs for my customers.

I love the fact they have pre-designed products however some are a bit pricey. And the other issue I noticed from what I understand is that you have to accumulate $50 in profits before they will pay out to you and you use their pay system. You should be able to collect your profits at the time of sale, unfortunately won't work for me......but other than that it is a great app and have great products.