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The app is definitely recommended. significantly increases the quality of my webshop.
Hi Modeva team!
Thank you so much for recommending our app! We appreciate your review and we are thrilled to hear that we helped increase the quality of your store.
If you need any help or have questions, please don't hesitate to reach out to our team!
easy to use and navigate, I would recommend the app to everyone.
Hey there TeeHee Golf Gear and team!
Your recommendation and review is highly appreciated! We're glad that our app is easy to set up for you and your store.
If you need help or have any questions, please don't hesitate to reach out to us. Thank you for choosing Kiwi!
Easy top operate. Does what is should do.
Hi Mijn winkel and team!
We're glad that you liked our app! Thank you so much for leaving us a review, this helps us a lot.
If you need help with anything, please don't hesitate to reach out to us!
The app seems to have all the features I need and it's really easy to use; however, everything is very slow to load and change.
Thanks for taking the time to post this honest review. I'm truly sorry about the poor experience you've had with our app. I know we've lost your trust, but we've still reached out to you by direct email to see if there's anything we can do to improve and hopefully fix the situation. We made some recent changes to improve speed and performance - I'm hoping that would solve your main headache.
Hannes Bez | Director of Customer Experience
@Update: The top has contacted me and they where sooooo helpfull! It was an amazing meeting where they give me the time to explain the issue in detail! Amazing service and the issue is solved :) Thank you @Hannes and @Lauralynn!
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I have been a loyal user of this application for many years, and generally, I have found it to be a satisfactory tool. However, my recent experience has significantly tarnished my view due to an unresolved technical problem persisting for four to five weeks. The core issue lies with the app's inability to allow translating app's translate the size chart into different languages.
The translation application involved has communicated that resolving this matter would be straightforward on their end; however, they are hamstrung without legal permission from the Kiwi app team. This necessary authorization has been pending for over a month now, leading to a standstill situation.
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During this period, the Kiwi support team's response has been disappointing. I have been advised repeatedly to await a resolution, but there appears to be no real sense of urgency or understanding of the critical nature of this issue from their side. The lack of a translated size chart has directly impacted our ability to cater to international customers, leading to lost orders and revenue.
It is disheartening to see the Kiwi team's nonchalant attitude towards what I believe is a significant problem affecting user experience and sales. This situation reflects poorly on the support infrastructure and customer service ethos of the company.
In conclusion, while this app has served me well in the past, the current lack of support and resolution regarding this technical issue forces me to reconsider its utility and reliability. I hope this review serves as a call to action for the Kiwi team to address and rectify the situation promptly.
Heopfully this review will reach the CEO and he/she might help us solving this issue in a couple of clicks. This is a test for the application wether they are able to understand and feel the urgent need of users.
I hope this review will bring an urgent change.
Hi Karim,
We apologize for the inconvenience that you've experienced with our app. Our VP, Lauralynn, has reached out to you through e-mail to get this sorted out.
Again, we're sorry for the issues you've encountered.
Respectfully yours,
The Kiwi Team
very good
Thank you for the 5-star review majasydney and team! We appreciate your support.
Great app! It's incredibly easy to use and provides clear, concise instructions. I highly recommend it for anyone looking for a user-friendly experience.
Hey there TruDivine Apparel!
Thank you so much for giving us your recommendation! Hopefully we get to reach other merchants and help them have an easy and stress-free experience with their size charts!
If you need help or have any questions, please let us know, we'd be happy to help!
Fantastic App. I have tried plenty trying to find one that suited my needs, and the flexibility and options in this app are perfect for anyone.
The customer service are some of the best - very helpful and informative!
Hi Sharky Slides and team!
Thank you for the detailed feedback, we are honored to receive your commendation.
If you need any help, you know where to reach us! We're always happy to help!
goede app, werkt goed en is erg handig, ook als je een vraag hebt helpt de klanten service je snel en goed, aanrader!
Hi rowor.nl and team!
Thank you so much for taking the time to leave us a review! We really appreciate your support and hope that you continue to use our app.
If you need help or have any questions, please don't hesitate to reach out to us!
It's great
Thank you for your kind review Alibrace and team! We appreciate your support.