Recenze (1 200)

Celkové hodnocení
Počty podle úrovně hodnocení
  • 90 % hodnocení s 5 hvězdami
  • 5 % hodnocení s 4 hvězdami
  • 2 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 3 % hodnocení s 1 hvězdami
9. červenec 2024

The app seems to have all the features I need and it's really easy to use; however, everything is very slow to load and change.

Stitch & Smile
Spojené království
Doba používání aplikace: Asi 2 hodinami
Datum úprav: 26. duben 2022

Update Apr 26:
Hannes reached out and the team did their best to recreate the charts for me. I appreciated this, but it did take 2 months with several communication issues such as support team members missing my messages. Seems like they are trying to improve their support process-I'm hoping to see this and thanks again.
Decent size chart app with the slowest support I've ever seen. The team might as well be on Mars with their responses that take days. I migrated from woocommerce and they screwed up my charts in the process and deleted the original ones including the template. Now if they can't fix it, I have to recreate a dozen charts from scratch. It's costing me sales. Please hire competent people.

Spojené státy
Doba používání aplikace: Téměř 2 roky
Vývojář Staytuned odpověděl 28. únor 2022

Thank you for your honesty. I apologize for this experience and the negative impacts it's had on your business. We set high customer service standards for ourselves - I'll be reaching out personally to make sure we turn this experience around for you. - Hannes Bez, Customer Lead

4. leden 2023

Customers service is not really good and not really available...
The app is cool but complicated. Hope they will increase...

Doba používání aplikace: Asi rokem
Vývojář Staytuned odpověděl 4. leden 2023

Hi Anne, thank you for reaching out. It looks like we just missed your follow-up chat on Monday. That was our mistake - I'm sorry about that! We've sent you an email to see how we can solve your problem, and someone will be following up by chat shortly as well. We'd love the opportunity to get this sorted out so you can get full value from Kiwi!