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I used Kiwi Sizing to display size charts on my Shopify store, and while the app functions basically as advertised, their pricing model leaves much to be desired. On principle, I have disabled from my store and will be removing the app.
The Ultimate Plan starts at $12.49 USD monthly, which seems reasonable until you delve into the fine print. They charge extra fees based on the number of web orders you receive:
$0 extra for less than 100 orders
$5 extra for 100–500 orders
$20 extra for 500–2,000 orders
$60 extra for 2,000–6,000 orders
$120 extra for 6,000–10,000 orders
$200 extra for 10,000–20,000 orders
$350 extra for more than 20,000 orders
To put it into perspective, it's like hiring a plumber to fix your pipes, and then being charged not just for the repair, but also an ongoing monthly fee based on how much water you use afterward. It doesn't make sense to pay perpetually—and increasingly—as your usage grows for a service that was set up once.
Furthermore, a sizing chart is just one of many factors that contribute to the success of an online store. Even the world's best sizing chart won't boost sales if the site has poor products or a bad user experience. It feels inappropriate for Kiwi Sizing to implement a pricing model that scales with my store's success, almost as if they're taking credit for increased sales that result from a multitude of other efforts.
While I appreciate the functionality of Kiwi Sizing, I can't recommend it to other store owners who are mindful of scalable and fair pricing. Unless they reconsider this approach, I'd advise looking for alternative solutions that offer transparent and reasonable pricing without tying costs to your store's performance.
Hi there, Thanks for this super thoughtful feedback. We are actually going to review our pricing soon, and. I'd love to be able to talk to you 1:1 to get more of your feedback on how we can improve it. I will reach out to your email to see if you are open to this. Again, thanks for sharing this feedback on our pricing -- we really appreciate the time you took to detail out your thoughts.
-Lauralynn
The app is practical. But unfortunately only available in English.
Hi there Pleist team,
Thank you for your honest feedback. We totally understand how important it is for your size charts to be available in other languages, please rest assured that our team is working hard to find ways to make this possible.
If you have any other questions, please don't hesitate to reach out!
Export of size chart not available. Rest is good
Hey there Janasya.com and team,
Thank you for sharing your feedback. Are you available for a quick call for us to discuss your experience? We value your input, and will do our best to improve our app.
We hope to hear from you soon!
This app is tough love - SO NOT SHOPIFY FRIENDLY but its good
Hi Esova London and team,
Sharky here, I'm one of the Team Supervisors for Kiwi.
Can you tell us more about your experience? What specific part of our app did you have challenges with? Your feedback is important to us as it helps us continue to improve our app.
We hope to hear from you soon!
I can't honestly leave a review yet, as I just downloaded it. But each time I make a change to a size chart I am working on trying to input info in, it ask me for a review. So I am doing this review to stop the pop ups.
Hey there E-SeaRider team!
We understand that you just wanted to pop-ups to stop. We hope that you revisit your review once you've spent enough time using our app.
If you have any questions or need help, feel free to reach out to us by click on the chat widget within the app!
good work
Does this size chart app really take a percentage of your sales?
Hey there DSPLN KIMONOS!
If you need any help or have any questions, please reach out to our support team by clicking on the chat widget. We'd be glad to help you out!
Handig als je doorhebt hoe het werkt, eerste keer vindt ik nog vrij lastig
Hi there VitaMantha and team!
Thank you for your honest feedback! We appreciate your review. Please know that we are always here to help. If you need assistance or have questions, please feel free to reach out to us by clicking on the chat widget within the app.
Thank you for choosing Kiwi!
Install recently. Very confusing to configure, few tutorial videos. I saw in a store how they configured it, I liked it, so I installed it. But I was able to do a part alone, the SIZE CALCULATOR part does not appear to me nor does it appear in INCHES. Support sometimes responds and doesn't solve anything. They always ask me the same thing, I answer them, I send images, a link to a Store showing what I need and they explain it to me and no solution so far
Thank you for your review. I am the CEO Serge of the company that owns Kiwi and I will be reaching out to you to help directly to help and make sure that we have this resolved ASAP. We want Kiwi to be the best in class size chart across all of ecommerce and want to make sure this gets fixed ASAP. Also, I am a big cyclist, so I want to learn more about what you are selling!
good until now
Hey Deer Outfit Kuwait and team,
My name is Sharky, one of the Supervisors here at Kiwi. Can you tell us more about your review? We would love to help out if you've encountered any issues or have any questions.
You can reach out to us by clicking on the chat widget through the Kiwi app. We hope to hear from you soon!
Respectfully yours,
Sharky
Team Supervisor - Kiwi Size Chart & Recommender