Recensies (1.481)

Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 88% recensies zijn 5 sterren
  • 7% recensies zijn 4 sterren
  • 2% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 3% recensies zijn 1 sterren
26 september 2024

the size chart can not be synced when you try to open a new store.

Lovshade
Hongkong SAR van China
23 dagen gebruiken de app
Staytuned heeft geantwoord 27 september 2024

Thank you for your frank review.

We're sorry to hear that you had trouble with syncing the size chart in your new store. Our team will be reaching out to help resolve this as quickly as possible.

- Kiwi Management Team

6 september 2024

hello, i have reached out to support multiple times to get help only to be asked if the issue is still there. we have been unable to save a single size chart and have made 6 on company times and lost all of them because the save button doesnt work we are a premium customer and will be disputing charges with out company credit card as we have not had services. this app promises alot of things and falls very short and there responses to questions are almost a day apart. if you are running a ecom business and serious this is not the answer and will waste hours of times and short change you. overall this app may have been good but has went downhill very sad to see.

furryfriendsfurnishingsco
Verenigde Staten
1 dag gebruiken de app
Staytuned heeft geantwoord 10 september 2024

Hi Furry friends furnishing, we are so sorry for this sub-par experience. Our team is reaching out to make things right!

2 september 2024

Incredibly complicated and customer UN friendly
When you ask support, you just get bombarded with links of incomprehensible articles.

Lara's Latest
Nederland
10 dagen gebruiken de app
Staytuned heeft geantwoord 9 september 2024

Hi Lara's Latest,
Thanks for your feedback - we really appreciate it, even though it is not the experience we hoped you'd have!

We are so sorry for any frustration our app has caused. Our team is reaching out to see how we can make things right!

16 augustus 2024

very nice product

Anika Fashions
Pakistan
1 dag gebruiken de app
2 oktober 2024

I got ghosted by the support

Nelow
Verenigd Koninkrijk
Ongeveer een uur gebruiken de app
Staytuned heeft geantwoord 4 oktober 2024

We're really sorry about the long wait times. We're trying our best but we recognize we let you down here. Our team will reach out right away to make sure you get the help you need.

- Kiwi Management Team

24 april 2024

Hello, I'm one of your customers, and I've encountered a problem. Your application isn't working on my site. Could you please check it?

Zepheria
Israël
2 maanden gebruiken de app
Staytuned heeft geantwoord 26 april 2024

Hi Zepheria team,
We are so sorry you've encountered a problem! We are working to get in touch with you to help resolve any issues you've had!

We've emailed you to try to learn more about the issue you are having. Feel free to reply to that email or send us a note to support@kiwi-size-chart-recommender.zendesk.com

Thanks!

6 december 2023

Already uninstalled. A simple question was handled from November 16 to now open in the process, I do not understand for programmers this is difficult? I don't understand how hard it is for a programmer to do this, knowing that it's still being answered! At first it was fine, the developers could reply in time, now I don't know what's going on!

Aveliajewels
Hongkong SAR van China
2 maanden gebruiken de app
Staytuned heeft geantwoord 9 december 2023

Thanks for taking the time to leave this honest review. I'm sorry about your poor experience so far. I know our team has been working hard on your case. Your setup is uniquely complex which has made the free customization we're providing quite challenging. I'll be overseeing the case personally from here on out to make sure it remains top priority.

Hannes Bez | Director of Customer Experience

22 juni 2024

Not able to properly review as I can't get further with instalments before I leave a review..

Aurum Goods
Nederland
Ongeveer een uur gebruiken de app
Staytuned heeft geantwoord 17 juli 2024

Hi there! We tried to reach out to you several times but we unfortunately do not have any reliable contact information for you or your store. If you still have Kiwi installed, I'd love to jump on a call to make sure you're set up properly and everything's working well. Please let me know!

Best,

Hannes Bez | Director of Customer Experience

22 december 2023

Keep on getting asked to leave a review after every single click on the save button... So here I am, leaving a review, hope you are happy.

Elsenfair
Verenigde Staten
Ongeveer een uur gebruiken de app
Staytuned heeft geantwoord 28 december 2023

Thank you for this direct and honest feedback. We hear you loud and clear and will be working to improve this experience ASAP.

Hannes Bez | Director of Customer Experience

27 november 2022

on the busiest time of the year (black friday) app decides to crash, have no access to the back end and charts take forever to load on product pages. Definitely ditching this app as soon as possible!

Bicycle Booth
Canada
Meer dan 3 jaar gebruiken de app
Staytuned heeft geantwoord 28 november 2022

Thank you for taking the time to send this review. We're so sorry about the issues you're struggling with! We've reached out to you by email already to get you back up and running ASAP.