Kiwi Size Chart & Recommender , 730 recensies
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Update April 2023: After a painful period back and forth for several weeks the issue mysteriously was resolved. We are concerned about reliability as they did not seem to have actually done anything to correct it.
Jan 2023: 1 Star Review
We have used it for 4 years without issue, but since January it has stopped working on Mobile for users using safari. We have clearly reported this to support multiple times and get a "works fine on our end" response, but our testing and customer reports indicate it is not working.
If they pay attention to other reviews there is an issue that has been introduced to the software recently.
They don't seem to care and we will find another solution unfortunately.
Hi David, I appreciate you taking the time to post this honest and direct review. I agree that we let you down and I'm really sorry about that. Now it's up to us to turn this around for you.
I think it's important to note that your issues on mobile have very different roots from the other issues commonly reported in recent reviews (we're working very hard to resolve those, too!). I believe a communication error within our team resulted in the seemingly indifferent responses to your reports. That isn't acceptable, and I apologize for it. I've addressed those problems and will be overseeing this case personally until we resolve it.
I'll be sending you a separate email to follow up on this, and you'll hear from our support specialists in your most recent tickets as they log in for their shifts as well. We'll get this sorted out for you!
- Hannes Bez, CX Director, Kiwi
Easy to start using and build guides and recommenders. Initially had a hard time getting attention from the customer support, but they have improved since. Looking forward to see impact of better size guiding.
Thank you for leaving this detailed review. I'm so sorry you had such a poor experience with us, but I'm grateful you've given us the chance to fix it. I know we've worked with you over the past week to resolve your technical issues and answer your questions. I'm sure Kiwi's going to be a great fit for your business, and we'll do our best to make sure the service issues you encountered never happen again!
Hannes Bez | Customer Experience Lead
Great app and good value. Just don´t think it´s right to charge for the feature of importing tables from images. Should be included in the paid version.
Hi VIR-GIL! Thanks for this review and the feedback. It is so helpful for us to know what is most important to merchants, for when we review our pricing.
We will definitely take note of this in our next review. Thanks again for taking the time to share what is important to you-- we appreciate it!
Nice app. Work as expected. We use it in several stores. We had some problems with synchronization between store, but developer solve it quickly.
Five starts for support.
Thank you for taking the time to review our app BonPrix team! We love the size charts you have built. Your charts get an A+ from us! We love your custom images to show customers how to measure, along with how you share your phone number if the customer needs help. Thanks for being such a great merchant <3
Good app. Love that it can be shared among multiple stores. Saved me a lot of time and effort. Gave it 4 stars because merging cells isn't an option that is a MUST.
Hi, just want to let you know that we have added cell merging a while back! Hope you can take a look and update the review!!
This app is great. Some if the setup is a little confusing but you can get the hang of it. Very helpful
De lo mejor que hay en apps para guías de tallas. Mi única observación es que deberían hacer el proceso de recomendación más simple e intuitivo. Por lo demás, buen trabajo. A seguir mejorando.
I’m still new to having this app on my website. Will continue to keep using any new features. So far it’s great.
Fabulously usable. Being able to copy and paste from existing tech packs is a life saver. Please make the templates easier to access - it's quite convoluted to get to edit the templates.