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7/29 Edit: Their manager reached out to me and was able to fix the issue. Communicates much clearly and succinct relative to previous support experience
My recent experience with their customer support has been highly disappointing and unprofessional. I requested the installation of the size chart on a new theme as we are migrating to a new theme, along with some UI adjustments. Instead of implementing these changes on the new theme, they applied the UI adjustments across all of my themes, including the published one, resulting in bugs on my product page. Despite more than 12 hours passing, these issues remain unresolved. This level of support is unacceptable, especially considering I have been a loyal user for a few years now. While the product's features are adequate, the persistent UI issues and lack of competent support are significant drawbacks.
I'm happy we were able to connect with you and resolve your issues. I'm so sorry about your initial poor experience with us - thank you for being gracious enough to give us a chance to make things better!
Hannes Bez | Director of Customer Experience
Works nice and fast. Clear layout. It takes some practice, but once you get it, the chart will be on your site within 2 minutes.
Hi Versielle team!
Thank you for the honest review! Like most apps, some features really require a bit of practice. But if you encounter any issues, you can reach out to our team anytime! Just click on the chat widget within the app and one of our experts should be there to help you out.
Thank you for choosing Kiwi!
I like the app because it is easy to use but there isn't any support. I need the icon to located in another spot but since there is not support I am not able to fix this.
Hi Designs By Wildside and team,
We appreciate the feedback you shared with us. It is odd that you haven't received any support from our team. May we know if you reached out to us using the chat widget on Kiwi app? If not, that would be the best way for you to reach a live specialist for assistance.
We hope to make your experience better and we look forward to talking to you.
Depois de 3 dias lutando 12 horas por dia pra configurar deu certo, sugiro que quem não tem tempo para debruçar de frente ao computador não instale porque é muito difícil. Agora vamos ver daqui pra frente se for a usabilidade for boa posso refazer minha avaliação
Hi there findibike and team,
Thank you for sharing a detailed review of our app. I apologize if took a while for you to set up the app for your store. We take your feedback seriously and will do our best to improve our user interface.
In the meantime, if you need any help or have any questions, please don't hesitate to reach out to our team by clicking the chat widget through our app.
We hope to hear from you soon!
First impression is great.
Hey there for Valor and team!
Thank you for sharing your feedback! Can you tell us more about your experience? Is there anything specific that you think needs to be improved?
We hope to hear from you soon!
so far so good
Hey there The Skull Lab and team!
Thank you for taking the time to leave us a review! We're glad that you're liking the app so far. Do you have any additional feedback that could help us improve your experience? Your input is important to us and we look forward to your response.
Thank you for choosing Kiwi!
perfect
Hi there Sophie team!
Thank you for taking the time to leave us a review! Is there anything we can do to improve your experience? Your feedback is very important to us and we hope to hear from you soon.
Nice table chart
Hey there KhandParshu and team!
Thank you for the kind feedback! We're glad that you like size charts that we offer. Is there anything else we can improve to make your experience better? Your suggestions will be highly appreciated.
We hope to hear from you soon!
BEST APP
Hey there My Store and team!
Thank you for taking the time to leave us a review. Can you please tell us more about your experience? Is there anything in specific that you think we can improve to make things better for you and your store?
We hope to hear from you soon!
Bunny fixed my problem, good and fast serivce.
Hi there Velamel team!
Thank you for taking the time to leave feedback for the experience you had with Bunny! Is there anything else we can do to improve your experience with our app?
We hope to hear from you soon!