Kiwi Size Chart & Recommender , 1.072 değerlendirme
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ur five sites use your APP, and all of them have paid for one year. Now all sizes are not displayed, and your APP cannot enter. This has a great impact on our sales. Please solve it as soon as possible. , and give us the reason
We're so sorry for the disruptions! We fixed the problem and the issue should now be fully resolved.
The issue was caused by a technical error on our servers triggered by the Shopify Admin outage earlier today. Unfortunately, this happened during our teams' offline hours, so it took longer to discover and fix than we would normally expect.
Please reach out to us if you're still experiencing problems - our support team is online and standing by.
I was initially really excited when I discovered this app. The perspective of utilizing the size recommender to enhance the customer experience was truly promising. However, my enthusiasm quickly waned when I realized that the size recommendations provided by the app were inaccurate, despite providing all the necessary sizing information.
Seeking a resolution, I promptly reached out to the support team for assistance in rectifying the issue and getting the app up and running smoothly. Unfortunately, my disappointment persisted as the support team failed to address my concerns effectively. They assured me that they would examine the sizing charts and make the necessary adjustments, but it has now been nearly two months, and no progress has been made.
This situation is deeply regrettable because the app's features appeared to be excellent, and I was genuinely looking forward to implementing them in my store. However, after two months of having the app installed and being charged, I have been unable to enable it or benefit from its functionalities.
Overall, I am extremely dissatisfied with the inaccurate recommendations and the extremely poor support experience I have encountered. Dealing with the app's support team has been nothing short of a nightmare. Their promise to "have a look" at the issue has resulted in weeks of waiting without any meaningful updates or resolution. As someone who has been using Shopify for nearly five years, I can confidently say that this has been the worst support experience I have ever had with any app thus far.
Hi Omar. I appreciate you taking the time to leave this review. I'm sorry for the issues you've encountered with our app, and for the experience you've had with our support team.
I sent you an email with additional information on how we would like to proceed with this issue. I hope you choose to continue doing business with us. We really do care about your experience. We will do better.
Thank you,
Sharky
Team Supervisor - Kiwi Sizing
Very bad experience. After installing the app, there is a problem and the technician has not been contacted. The technician finally responded to the message and did not help me solve the problem. It has been procrastinating. Wait,wait,and wait!!!
Hi Fizzidy team! We are so sorry to hear that you had a bad experience. We have been trying to get in touch via email and even your site to help fix all of your issues. We'd love to work with you to make everything right!
The two stores couldn't sync, and after I upgraded the $9.99 package, it didn't solve my problem.
Hi! We are really sorry for the issue due to the large number of size charts you have on one shop that need to be synced over. As mentioned in our support ticket, this is something we are actively working on. Please give us some time to make it work properly if you are still interested!
The app is not working from time to time. Currently, it is not working on iPhone devices for which bug we haven't heard anything from the app support team.
Hi, the issues was due to incompatibility with the theme you were using. It was resolved a long time ago. I kindly hope you can take a look and update the review. Thanks.
I'm trying to contact them but their captcha verification does not work properly and they dont seem to have an email
Hi Gilaine team,
We are so sorry you've had trouble reaching us! Our team is emailing you right away to help resolve any issues you've had.
Thanks for writing this review so we can help you!
Update on 6/21: We have emailed with you several times to try and help, and haven't yet heard back from you to our email on June 1 (or June 8). We just emailed you again in case we got lost in your inbox. We'd love to help you work through this!
Thanks for reaching out, we really hope to help you through this!
- Lauralynn at Kiwi
Customer service is limited and very poor. It seems they are too busy and understaffed. We deleted.
Bubbling Brown-we have reached out a few times to help. Please check your email when you get a chance. Would love to figure out a way to help you out.
Has never worked on my site. Contacted support and received replies but it seems like there's a disconnect between support and the actual developers who can fix the problem. Waited 4 days for it to be fixed, still no progress so I'll move on to another app instead of continuing to miss out on sales.
Hi Rob,
This is Sharky, Team Supervisor here at Kiwi Sizing.
I apologize for the problems you've encountered with our app. This is not the type of support experience we would like you to have, and I apologize for failing to meet your expectations.
I sent you an email so we can talk about how we can improve this situation. I know you've already uninstalled our app, but please know that if you give us a chance, we will do everything we can to resolve this as soon as possible.
Respectfully yours,
Sharky
Team Supervisor - Kiwi Sizing
DO NOT INSTALL! We installed this, and before setting it up decided not to use it and uninstalled it. We then went on to our website and it was completely broken and covered in code all over. We had a duplicate theme from a few...
Hi,
Thank you for your feedback. This is the first time we have ever received reports of our app having issues with Shopify theme upon installing. If you are interested, we would hope to check out and see what the reason and the source of the issue.
Looking to hear back.
Thank you!
Size recommendations are inaccurate. How can I improve? I put all the measurements and set it up correctly I believe. Please help
Hi Milpali,
Thank you for reaching out. We just sent you an email to help. We want to make sure you have the best experience possible with Kiwi. Could you check your email inbox? Our customer service representative is ready and wants to make sure you have a delightful experience using Kiwi. We will get your issue resolved quickly there.
Best,
Serge